Harvey Norman United Kingdom Opiniones 

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left.
I fully appreciate a store not being pushy but a hello or good afternoon would have made us feel welcome. Perhaps someone at the entrances to greet people when so quiet ,Just the small touches.
There were people also sat on a desk next to the beds just chatting again no smile or hello when we headed that way.
We left and purchased elsewhere.

I ordered a sofa in May and was told it would be 6 to 8 weeks to be delivered, so looking at the end of July. They charge £99 to remove your old sofa, the council will take it for £35. There is a few weeks wait for the council to collect, so I booked it mid August. Obviously the sofa was not ready at the end of July, I was told two weeks and it will come on a Saturday. My old sofa gets removed and on that same day I call to check the new one will still come in 3 days. They say no, it'll now be the Wednesday. I inform them I have already had our old sofa removed, but we could manage. I call them on Monday to check, they say it is still on track to be delivered Wednesday, great. On Tuesday they have just called to say they have no idea how long it will be until it gets delivered. They have offered some compensation, but you seriously have to question if you want to go through this situation with a family of 5 and no sofa for however long they take.

Edit below from September 26th
We received the sofa recently and I thought in fairness I should add the edit. The compensation has been processed without issue and we're very happy with the quality of the sofa. The staff that I spoke to were good and probably just working with the information they had. Therefore I would give them the benefit of the doubt that they had to deal with an issue beyond their control.

Ordered a steam generator iron on a 2 days delivery. The night before it was meant to be delivered, I received an email at 9 pm telling me that the item was out of stock and that they would refund in 3-5 days- no alternatives - Awful experience given it is an expensive steam generator, and now I will need to wait to be paid back before I can order elsewhere! it should not take that long to return the money, nor for them to realise that their stock is out !!! Very disappointing! Do not use them

Thomas helped us choose a mobile phone. Very helpful and patient

Great help and advice from Tom

Order delivery went very smoothly. The workers were courteous and helpful. Very obliging re where the bed and mattress where to go. Delivery was on time according to the tracking and courtesy text. Excellent service.

Sarah was really helpful and friendly. She went above and beyond and wasn't pushy at all.

I recently visited the store and was approached by Bradley in the TV department. Very friendly and not pushy he really wanted to help out with giving us all the information we needed for our new TV when our house is built. As customer service goes he is a really a great asset to the team and such a genuine sales man.

I ordered a product from the online store which got lost in transit. I have been chasing customer services for over 10 days with no resolution. This is extremely unacceptable, there has been no attempt by Harvey Norman to replace or refund the product.

went in to buy a laptop for uni. JASPREET was very helpful and reminded me about the 10% discount for students they had this weekend. wasn’t pushy at all and even gave us a freebie :-)

do recommend JASPREET 👏

The two delivery guys who came today are a credit to your business. They were polite and helpful and soon sorted me out. The timed deliveries with real time tracking worked well. I am more than satisfied with your service. Thank you.

Conor was excellent, very patient and listening, presented with solutions to our issues. He did not pressurise us. Used his own experience and came across as genuine.

Terrible customer service experience for online orders.

Hassan was absolutely fantastic in ensuring we got our new sofa promptly, and was very helpful when we had concerns about some damage and replaced the sofa quickly. An outstanding manager who has ensured we’ll shop here again!

Very professional. No mess or fuss. Very friendly and polite.

Natasha in the Holywood Belfast branch fantastic service from a wonderful saleswoman

5* very much deserved, fantastic knowledgeable and helpful sales staff. Quality products with a huge range to choose from. The aftersales service is fantastic which is extremely hard to find nowadays with a special mention to Lisa McCarthy who went over and beyond to ensure a completely fantastic service. I would highly recommend Harvey Norman.

Terrible service. Booked a day off to receive a bed, mattress and headboard. Rang on morning to say they couldn’t locate it in the warehouse and needed to cancel. Went onto say was there anything they could do to out if right !!! Yes deliver my bed. Said their warehouse manager had left and things had gone to put! Asked for a refund had to go in stiff yo do that. Unbelievable experience will never shop there again

Harvey Norman were prepared to price match against competitor online. Staff member Prescious was friendly, well mannered and worked hard to put together the package that we were happy with. We were happy with our experience.

Boys did a very tidy job. Integrated machines differ so it took a 2nd visit. Extended hose pipe and hinge points needed attention. All good. Thx