Hawco Group  Opiniones 

169
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have dealt with Conor for many years now and he knows what we want / like in a car so was happy to take his advice on this one as we usually buy new. Very pleased with how it all went, no issues and... Ver más

Valorada con 5 estrellas sobre 5

We were supported by Allan Gunn at Hawco Inverness who was so responsive and on top of everything throughout the process of securing our VW ID Buzz van. Highly recommend Allan.

Valorada con 5 estrellas sobre 5

From a simple phone call to owning a brand new Audi Q5, that’s what your staff managed for me without any hitches…. Pleasant, easy to understand, knew exactly what we required & came up with the goo... Ver más

Valorada con 5 estrellas sobre 5

Huw, was excellent to deal with very straightforward and pleasant excellent communicator and I actually bought the car without seeing it. He sent me a video showing me all of the important aspects.. a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario Audi
  4. Concesionario de automóviles usados
  5. Concesionario Volkswagen
  6. Mantenimiento y reparación de automóviles

Escrito por la empresa

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(169)

152 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have to praise the parts department…

I have to praise the parts department at Hawco Inverness. From the initial phonecall to order the part for my VW, to the phonecall to let me know the part has arrived (a day earlier than anticipated), to the visit into the parts department to collect the part, Ken was such a pleasant, helpful, genuine person. I have to mention the second man I saw briefly when in, he was equally as pleasant. Thank-you for all your help, it was a very positive experience. Your staff are a credit to you. Best wishes Iona.

8 de junio de 2026
Opinión espontánea
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Respuesta de Hawco Group

We are so pleased to hear about your positive experience with our parts department. It truly makes our day to know that our team provided such pleasant, helpful, and genuine service from your initial call to the collection of your part.

We always strive to ensure our customers have a smooth and positive interaction, and we are delighted that we met your expectations. Your kind words are greatly appreciated, and we thank you for taking the time to share your feedback.

Valorada con 4 estrellas sobre 5

Lack of guppies

Lovely welcome at the door
Free coffee...
Sadly no aquarium to view as we waited for the car...

4 de junio de 2026
Opinión espontánea
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Respuesta de Hawco Group

We're so glad you enjoyed our welcome and the coffee!

Valorada con 5 estrellas sobre 5

We recently purchased our new car from…

We recently purchased our new car from Hawco Skoda Inverness and couldn't be happier with the experience.

A special thank you to Sarah, who was absolutely fantastic throughout the entire process. We travelled from Dundee to Inverness, and she was incredibly patient, helpful, and accommodating from start to finish. She took the time to answer all our questions, never made us feel pressured, and made what could have been a stressful purchase feel easy and enjoyable.

The level of customer service we received was exceptional, and even after collecting the car, the post-sale support has been excellent. Sarah is a real credit to Hawco Skoda, and we cannot thank her enough for making the experience so memorable.

We would highly recommend both Sarah and Hawco Skoda to anyone looking to purchase a vehicle. A truly first-class experience.

21 de mayo de 2026
Opinión espontánea
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Respuesta de Hawco Group

We are absolutely delighted to hear about your exceptional experience with us! It truly brightens our day to know that your journey from Dundee to Inverness for your new car was so positive and stress-free. We are incredibly proud of our team's dedication to providing outstanding customer service, ensuring every purchase feels easy and enjoyable.

Your kind words about the helpfulness and accommodation you received throughout the process, and even the excellent post-sale support, mean a great deal to us. We are so pleased that we could make your car buying experience memorable and we sincerely appreciate your high recommendation. Thank you for choosing us and for sharing such wonderful feedback!

Valorada con 5 estrellas sobre 5

Royal Blue Polo

I was really nervous but Alex was really understanding and put me at ease. He came on the test drive and let me go to my home for my husband to see if car was suitable for him to get in and out of easily. Managed fine. We had a 4 by 4 before so was a much smaller than what he was used to. Tried another car but preferred the Polo and it is more economical. Still getting used to it but it is a super wee car. Delighted with the service I received..

17 de abril de 2026
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Respuesta de Hawco Group

We are so pleased to hear about your positive experience and that our team member was able to make you feel comfortable during your visit. It is wonderful that we could accommodate your needs, allowing you to ensure the car was a good fit for your husband.

We appreciate you choosing us and are delighted that you are enjoying your new car. Thank you for your kind words; we truly value your feedback.

Valorada con 3 estrellas sobre 5

Car purchase

Although helpful and we did purchase a car, they didnt have the correct model for us to test drive even thought they had booked it in for us. I have since emailed xoncnerning a conversation i was having about a boot liner and havent had any reply.

21 de marzo de 2026
Valorada con 5 estrellas sobre 5

Staff member was helpful in getting…

Staff member was helpful in getting information about the car that I wanted and the after sale service was good after i purchased my new car.

27 de febrero de 2026
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Respuesta de Hawco Group

We're so glad to hear our staff provided helpful information and that you experienced excellent after-sales service. We appreciate your positive feedback!

Valorada con 5 estrellas sobre 5

Derek Morrice

Derek Morrice, sales executive was helpful and particularly patient when he had to do extra work due to my mobile phone not working!

20 de abril de 2026
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Respuesta de Hawco Group

We're so glad to hear our sales executive provided such patient and helpful service, especially with the mobile phone difficulties. Thank you for your kind words!

Valorada con 5 estrellas sobre 5

New car purchase.

Can't think of anything they could improve on.

12 de abril de 2026
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Respuesta de Hawco Group

We're so happy to hear that you had such a positive experience with us! We truly appreciate your wonderful feedback.

Valorada con 5 estrellas sobre 5

speedof the delivery and the…

The speed of the delivery and the pleasant salesman Arron.Easy to deal with.

10 de abril de 2026
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Respuesta de Hawco Group

We're happy to hear about your positive experience with our delivery speed and our salesman. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

The people who I was involved with from…

The people who I was involved with from the start were knowledgeable, helpful and very polite in all the dealings I had with them them

17 de abril de 2026
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Respuesta de Hawco Group

We're so glad to hear our team was knowledgeable, helpful, and polite throughout your interactions with us. We truly appreciate your kind words!

Valorada con 5 estrellas sobre 5

VW transporter sales

Re, organising our VW transporter van. Many thanks to Marianna MacLean at Hawco Inverness for your professional, prompt and friendly service!

20 de abril de 2026
Opinión espontánea
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Respuesta de Hawco Group

We're so glad to hear you had such a positive experience with our team regarding your van. We always aim for professional and friendly service!

Valorada con 5 estrellas sobre 5

Great knowledge and support

Brilliant! Jordan, our sales representative delivered a first class service.

2 de abril de 2026
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Respuesta de Hawco Group

We're so happy to hear you received such first-class service. Thank you for sharing your positive experience with us!

Valorada con 5 estrellas sobre 5

Liam Brown and his salesman Jordan…

Liam Brown and his salesman Jordan Darge were helpful and professional in helping me with my new car purchase.
The whole process was dealt with efficiently.
Other staff I dealt with were also helpful and courteous.
The showroom and facilities are all well maintained.

9 de abril de 2026
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Respuesta de Hawco Group

We're so pleased to hear about your positive experience with your new car purchase! We appreciate you acknowledging the professionalism and efficiency of our team. It's wonderful to know our facilities contributed to a great visit. Thank you for your kind words.

Valorada con 4 estrellas sobre 5

Keep updating customer by phone or email

My car when I eventually got it is perfect.
Just keep updating the customer regularly rather than having to phone in to check when the car is ready.

16 de abril de 2026
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Respuesta de Hawco Group

We're glad to hear you're happy with your car! We appreciate your feedback regarding communication and will certainly work on providing more regular updates to our customers.

Valorada con 5 estrellas sobre 5

Allan Gunn in the van sales team was…

Allan Gunn in the van sales team was very helpful in our recent van purchase. He ensured that all the paperwork was done quickly and efficiently, and kept me well informed at all the stages.

2 de abril de 2026
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Respuesta de Hawco Group

We're so glad to hear our team provided such a positive and efficient experience with your recent van purchase. We appreciate you sharing your kind feedback!

Valorada con 4 estrellas sobre 5

Audi Q2.

I had a very nice experience when buying my new Audi Q2,Erin the sales rep at Highland Audi Inverness helped me fill in all the documents,she made me feel relaxed when doing this.
Everything was done very professional,from start to finish.
Thankyou
J.Urquhart.

2 de abril de 2026
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Respuesta de Hawco Group

We're so glad to hear you had such a positive experience with us during your recent purchase. It's wonderful to know that our team provided professional and relaxing assistance throughout the process. We truly appreciate your kind words.

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