HBSUK Opiniones 

Very efficient and made the process so user friendly

Fast service and I was put in touch with a specialist who was knowledgeable and helpful.

The video call with the physiotherapist was really good. I was a bit skeptical, but the quality of the video and the sound was good, I could understand everything and he was listening carefully. He asked me a lot of questions and provided me with an immediate feedback and gave me some exercises on the app.

Very fast response, detailed questions to understand my condition in order to correctly progress my treatment and very helpful with tips on what to do in the meantime.

Easy to arrange. Helpful advice and speedy follow-up

Friendly, prompt. Advised where I could be referred to and what would happen next. Happy to do online again if needed.

Great customer service

Convenient and easy to use. Great to fit around work.

From start to getting the appointment with a specialist was so straight forward, I called on Tuesday & I’m seeing a specialist the following Tuesday that’s efficiency

The consultant phoned exactly when he said he would. We had our consultation and then he organised for a Doctor to call me the next day.

Booking process was easy and fast. I am completely satisfied how I got a service I ordered.

Appointments are accessible with good availability. Even the specialist will be available within a month.

Super easy to book an initial appointment. Clear and complete assessment, referral appointment made for me and approval obtained from insurance company on my behalf. Excellent service

Virtual Lucy have provided me with a quick route to advice and treatment relating to sciatica. Booking an appointment has been easy through their online portal, finding skilled physio's to talk with about the issue has been easy and they've allowed me to navigate through a care pathway really quickly.

Very professional in asking and explaining everything from start to finish really really good service and booking process

I couldn’t believe how fast and easy it was to be booked to speak to a physio on Video call. Amy Bennett was excellent, had me doing lots of movements. And made me fill better about my injury. Many thanks to her and virtual lucy.

Really struggle with these virtual appointments, second time I've had one and not been able to dial in. Previously have had a couple of occasions where follow ups don't get made. Lastly my most recent phone appointment resulted in me getting an appointment miles away (they input the wrong post code) and then turned out they couldn't cancel it.

After filling in forms, had to do a video call and repeat, then because I wanted to see someone in person to get a hands on picture of my injury, had to repeat all over again. This isn’t time saving and limited in scope of in person appointment without a long drive. Oh and now at 3 apps / log ons and counting! Not an easy or quick process just to get seen and totally fed up with the multiple log ons

Doctors and physical therapists give fast, excellent medical care and quick scans. However, the online website is very confusing and makes it hard to find your paperwork. It is also highly annoying because it sends too many long surveys after every talk.