Healthy & Active Opiniones 59

I had a credit which took weeks before it was available to use. I could not use the credit for an online order. Today I was able to make my order using the credit.

Update, note the sellers lame generic response, and after admitting that would you consider buying a dild0 from a place that accepts used ones back?!
Also note they requested a review, which I wrote, yet they didn't post in their website so its all rigged anyway.
the ad we purchased this item says
"We are so confident in the superior quality of the TrueTouch line that we're extending a 100% satisfaction guarantee. Should this purchase not meet your expectations in any way, please contact our customer service team within 30 days for reimbursement."
States Nothing about returning it.
THIS ISNT EVEN ALL ABOUT THAT ITS ABOUT WHERE THEY STATE DISCREET SHIPPING, YET FAILED TO DO THAT! FOR THAT ALONE I WOULD REFUND A CUSTOMER WITHOUT HESITATION, THATS COMPLETELY INEXUSABLE TO SHIP A DILD0 IN A PLASTIC BAG AFTER STATING DISCREET SHIPPING!
WE ARE TALKING ABOUT AN 18 DOLLAR ITEM!
Recently bought a dildo from this website, ad said if for any reason your not satisfied contact within 30 days for full refund. Being embarrassed to order this type of thing I read about their shipping, and they Stress discreet shipping! Well , I opened my mailbox to find a thin plastic back with an obvious penis and balls inside. MORTIFIED! It wasn't even a bubble bag it was beyond obvious it was a sexton! Well, a couple days later I tried the toy and the suction cup base was useless, the entire reason I chose it. I write them telling them they forever embarrassed me by their indiscreet packaging and I want a refund as the item is no good. O was told that the indiscretion of shipping was due to the items value!? WTH?!!!! THEN, Beleive it or not, they want me to ship back a used dildo or they won't refund me, again ship them back a used sextoy. I STRONGLY SUGGEST NOT BUYING ANYTHING FROM THIS WEBSITE DUE TO HEALTH CONCERNS! AND HORRIBLE SHIPPING PROCEDURES AND ROBOTIC CUSTOMER SERVICE!

Everyone I was in contact with went the extra mile to understand and correct the unfortunate shipping issue that was completely the shippers fault.
Excellent and friendly customer service!!!
Will be doing business again soon!

Unsure of what to think. They did do good by me, but was given confusing information by email. Overall, I am satisfied of the outcome.

Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

Healthy & Active has the BEST customer service! I’ve never had a bad experience & Wyatt continued their perfect streak of providing gold standard service. Thank you!

I recently ordered and forgot to put my apartment number and realized after the package had been sent back. I called and Wyatt was so helpful to help me get everything back on track! Cheerful, helpful and super quick! Thanks Wyatt! Will be ordering again

The products I ordered were

Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed.
I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.

All positive ratings are fake and just they want to steal your money ! Stay away from this bulls... company.

Shipping was expensive and arrived a bit late. Also the goods on their site are overpriced, so it'd pay to shop around.

The product I purchased ripped/broke the very first use. I contacted support, and was sent a replacement. The replacement ALSO broke very. first. use. I then requested a refund, they agreed, then sent me an email saying I was getting a credit. I complained, to which she said she had made a mistake in the email and I would get a credit (most likely was a copy/paste email, but she was too lazy or didn't think to customize it? idk). Then a week or so after I had sent the product back (at my own expense mind you) I emailed and asked when I could expect a refund, and received an email where she didn't even answer the question (basically said "it was issued"). So I asked...yet again..., this time I got another cookie cutter email that said i was charged a 20% restocking fee.. I emailed AGAIN saying I shouldn't be charged a restocking fee since I wasn't told that in the beginning, received a condescending response that basically said I need to read more thoroughly (further down the email it said the refund total did not include a restock fee, but how do I know which was the mistake, the total or where it said there was a fee???), so I replied to her again expressing that I wanted to shop with them in the future but I was frustrated at their service and products. I received a straight up condescending, rude response from customer service. Products are junk. Customer service is junk.

The correct items arrived in the time frame specified on their website. One of the items was defective, so I called the company and they sent me a new one immediately, without making me return the defective one. I think Nordsrom's even makes you non-working items back.

Awesome service, and the best pricing online.

i purchased an extension device from healthy&active which wasn't defective, but was designed very poorly. It would fall apart upon every attempt at use. I wrote to customer service requesting to return the item and get a refund, but they do not have a policy that allows that. I would avoid using this retailer at all costs.