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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... Ver más

Valorada con 5 estrellas sobre 5

Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de audífonos
  2. Servicio de reparación de audífonos
  3. Servicios médicos locales

Información proporcionada por diversas fuentes externas

Hearbase - Kent's largest independent hearing company


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

316 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(316)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and care…

I have been fitted with excellent new hearing aids by Hannah at the One hospital in Ashford. I cannot thank her enough for her care and patience in finding the best aids for my particular hearing loss. The whole service was efficient, stress free and very professional. For the first time in many years I am now able to hear more clearly on the phone. I am very happy to recommend Hearbase and Hannah without hesitation.

6 de noviembre de 2020
Opinión espontánea
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. Your feedback and recommendation are invaluable to us. Your comments will be passed directly to your audiologist and we look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Welcoming

Welcoming. Very thorough examination. Good explanation by audiologist.

4 de noviembre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such positive feedback. Your feedback will be passed directly to your audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very well looked after by Daniela

Very well looked after by Daniela
Could not have been more helpful

4 de noviembre de 2020
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Respuesta de Hearbase

Thank you for taking the time to review your experience. We are glad we could assist you, your feedback will be passed directly to your audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

Hearing Test

Very impressed. Audiologist, Hannah Harris was extremely helpful.
Informative, answered our questions clearly and after showing us our results offered suggestions and advice.

4 de noviembre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such positive feedback. Your comment will be passed directly to your audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5
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Respuesta de Hearbase

Thank you for taking the time to leave us your feedback. Your audiologist will be most pleased they were able to assist you so thoroughly and your feedback will be passed on directly. We hope to see you again soon.

Valorada con 5 estrellas sobre 5

The whole experience was amazing

The whole experience was amazing, from someone who has been avoiding being in groups because I could not hear, suddenly thanks to the hearbase team in Deal I can converse openly without trying to guess the topic and add to the conversation. The team were very professional in their dealing and were very patient with explaining the whole set and care of my aids. Thankyou.

1 de noviembre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. It is most pleasing to read that our services were able to make such a difference in your life. Your feedback will be passed directly to your audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

I saw a sign for a free hearing test…

I saw a sign for a free hearing test outside the Folkestone branch, although i usually go to Boots for a free hearing test with my eye test, i thought I would give Hearbase a try to see if i could get an appointment sooner. The friendly receptionist gave me an appointment in a couple of weeks. On arriving for my appointment the waiting area was very clean the receptionist was wiping down a chair that was vacated by a patient going in for his appointment. Hand gel is located inside the door. I did not wait long to be seen by a very friendly Audiologist, the office was bright and clean and the hearing booth superior to what i have been used to in the past. A full explanation was given, the test was thorough and professional. I will definetely visit Hearbase again.

1 de noviembre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive and in depth review. It is particularly pleasing to read you decided to try a local business as opposed to our national competitors and that your experience with both our testing and Covid measures was of a high quality. Your feedback will be passed on directly to your audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, happy to listen. I would definitely recommend.

30 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us your review and recommendation, both are invaluable to us. Your feedback will be passed on directly and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

very professional

26 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us review. Your feedback will be passed on directly and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

Two events the same day-dewaxing…

Two events the same day-dewaxing treatment in White Cliffs Medical Centre.
This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, putting me at ease.
Second event was at the Hearbase Centre in Folkestone where the practioner, Nicci arranged for a replacement hearing aid as I had lost one a few days earlier. She is my audiologist and always been very kind and supportive. The whole team at Folkestone are very helpful and certainly very kind.

24 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to both audiologist and we hope to see you again soon.

Valorada con 5 estrellas sobre 5

My 91 yr old mothers hearing aid follow up apt.

Yet again mum and I were thoroughly impressed by Nicola’s professional prompt experienced review of mum’s hearing aids . Mum has short term memory loss and Nicola demonstrated empathy, caring kind care and understanding and patience with mum during her hearing review, with clear verbal instructions for mum throughout. Mum is never anxious prior or during her Apt’s with Nicola as she is so friendly and puts mum at her ease.
As mums main carer I value Nicola’s support to me in maintaining mums hearing aids at home with clear practical and theoretical advice to me too.

22 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. It is most pleasing to read your audiologist has been able to offer yourself and your mother a consistently good service when you visit Hearbase. Your feedback will be passed on directly and we look forward to seeing you both again soon.

Valorada con 5 estrellas sobre 5

Excellent friendly service with a smile…

Excellent friendly service with a smile and reassurance for my mother with dementia. Couldn't fault it one bit.

20 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. It is especially pleasing to read your mother felt reassured. Your feedback will be passed on directly and we hope to see you both again soon.

Valorada con 5 estrellas sobre 5

An excellent service

An excellent service. I was treated well and the whole process was quick and easy.

20 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us a positive review. Your feedback will be passed directly to your audiologist and we hope to able to offer you another quick and easy service again soon.

Valorada con 5 estrellas sobre 5

Good service

I attended for ear care, and then again for a hearing test. Receptionists are all friendly and helpful. The clinical staff explained clearly each step of the process, and made me feel very comfortable and confident.

19 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. It is most pleasing to read that our testing, reception and clinical staff were able to offer you a high level service. Your feedback will be passed directly to the store and to your audiologist. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

I was very happy with my experience at…

I was very happy with my experience at Hearbase. I had some problems to start with but Joana was excellent and very patiently helped sort them out. The service was both professional and friendly and I am most grateful.

15 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. It is most pleasing to read you left us happy and that Joana was able to assist you. Your feedback will be passed directly to the store and to your audiologist. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Very efficient service

I was able to get an appointment that suited me abd when I turned up I was seen bang on time. The lady doing the procedure was very efficient and the whole process was hassle free.

14 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to the store and to your audiologist. We hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very friendly and professional service…

Very friendly and professional service at Hearbase in Bromley. Highly recommend their services.

14 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. Your feedback will be passed directly to the store and your audiologist. We hope to see you again soon.

Valorada con 4 estrellas sobre 5

The treatment received was excellent…

The treatment received was excellent and the staff were very friendly. The only reason the review is not 5* is because access was via a step which was very difficult for my mum to negotiate with her walker especially as it's quite a heavy door to hold open.

14 de octubre de 2020
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Respuesta de Hearbase

Thank you for taking the time to leave us your review. We will endeavour to make changes based on your feedback and your comment will be passed directly to your audiologist. We hope to see you again soon.

Valorada con 5 estrellas sobre 5

I had a free hearing test at The One…

I had a free hearing test at The One hospital with Hannah. She was very patient, thorough and made me feel at ease. I feel happier now that she has asked my doctor to refer me to ear and throat.

3 de octubre de 2020
Opinión espontánea
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Respuesta de Hearbase

Thank you for taking the time to leave us such a positive review. We are pleased to read our assistance has been able to assist in progressing your treatment. Your feedback will be passed on directly and we hope to see you again in future.

Valorada con 5 estrellas sobre 5

Excellent Service.

My husband and I recently attended Hearbase Folkestone. The audiologist was excellent and made the process very easy. The testing was also very thorough and all the necessary safety measures were in place. Highly recommended

30 de septiembre de 2020
Opinión espontánea
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Respuesta de Hearbase

Thank you for taking the time to leave us your review. It is most pleasing to read you had such a positive experience and your recommendation is invaluable to us. Your feedback will be passed on directly and we look forward to seeing you again.

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