Lisa made our holiday booking run so smoothly, it was a pleasure engaging with her. It was not an easy booking for her trying to get good flights to South America and the cruise. Lisa went the ex... Ver más
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Great customer service. From my initial contact with holiday 2 requesting information Zak took charge of everything. He was extremely patient whilst explaining our package and what was included whil... Ver más
Just returned from our first ever cruise booked for us by Claudiu and had a great time. Everything went like clockwork and took the stress out of co ordinating flights, hotels and transfers. Thank you... Ver más
I was desperately trying to download boarding passes for our WizzAir flight from Venice to Luton without success. WizzAir's website kept taking me round in circles and not recognising my confirmation... Ver más
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Friendly and helpful
Friendly and helpful. Lisa answered all my questions in good detail. I would certainly come to Lisa again.
Booking our cruise went like a breeze
Booking our cruise went like a breeze, with Lisa Patterson. Very efficient and pleasant lady. Nothing was too much trouble for her.
Excellent after sales service
Excellent after sales service. Some companies provide really good pre-sales service because they want your booking and money. After that they don't care.
Holiday2 do provide excellent pre-sales service. However, they also provide excellent after-sales service. My thanks. once again, go to Kate for her very speedy response and resolution to my request. It really does make a difference to customers and makes it more likely that they will want to come back to Holiday2 in the future.
Well done and thank you, Kate.
First time booking with Paul and Holiday 2
This is the first time we have used Holiday 2 and our initial experience has been excellent. We dealt with Paul who is extremely knowledgeable and helpful who made the booking experience very easy. Paul will be our single point of contact for all aspects of our holiday, on itself a real benefit. Thank you
Very good quick at replying very…
Very good quick at replying very helpful would definitely recommend especially Kate
Booked the Majestic Ultra Japan cruise…
Booked the Majestic Ultra Japan cruise with Imran. Great experience with the booking process and help with selection of flights and cabin.
Excellent service from a helpful and knowledgeable sales agent.
I spoke with Paul this morning to enquire about a Silverseas cruise I had seen advertised. Paul was
extremely knowledgeable and friendly, and answered all of my questions and made several suggestions. I felt very comfortable about going ahead with a booking, and now just have to wait a year for the holiday! Thank you.
We have only been through the booking…
We have only been through the booking process so far, but Paul from Holiday 2 has been fantastic. Super professional and thoughtful, eager to make our trip very special and nothing is too much bother. He said he will be with us throughout the trip to make sure all is smooth. So far 5star Paul 🌟🌟🌟🌟🌟
Fantastic customer service!
On Wednesday, I had the great pleasure of arranging a holiday with Paul Spencer. He was extremely knowledgeable about all aspects of our trip and was thoroughly charming and helpful, as well as being so patient whilst we considered the different options open to us. He was very relaxed and happy to answer all our questions. I absolutely love the fact that Paul will be our contact from now until our holiday gets underway - this continuity is very refreshing in this day and age! Thank you Paul!
Excellent service
We have recently made a booking through Holiday2 with Paul. Everything was explained very well and advice given and most of all I like the fact that Paul will be dealing with all aspects of our booking right through to the end.
Such an informative and friendly man - I am glad we can get in touch with him for any of our queries regarding our booking.
This is really about a great guy called Paul…
This is really about a guy called Paul Spencer who works on the sales team at Holiday 2. I had alrady booked a cruise with them and not having much luck or feedback from the custoler relations team, so thought i would try the sales team and struck lucky with Paul.
Despite losing potential sales, he listened patiently to my complaint and issues, explained some of the causes, provided contact details and how to progress my case to ensure I got the right result and throughout it all remained utterly charming and very helpful.
so much so that instead of penning an official complaint regarding holiday 2 customer care, here I am writing a good review of the service Paul provided.
I will certainly seek to use him again for any future bookings - thanks Paul.
Simple and quick response from Kate
Excellent customer service
Over the past two days, I have had the pleasure of dealing with Paul Spencer as we finalised the booking of a trip to Japan in 2028. Paul was very helpful, answering my many queries and responding with written confirmation of what we’d discussed via e-mail. He was very knowledgeable about the cruise ship we will be sailing with during the majority of our time away, which was extremely useful to us as almost-novice cruise goers. Paul was very friendly, very efficient and extremely polite at all times- a pleasure to deal with. I would heartily recommend using Holiday 2 to book your next trip!
Lana found my booking quickly and dealt…
Lana found my booking quickly and dealt with my request to send more info about the cruise element of the trip. I had not had info about all the extras like drink package. She promised to send all details and did so very promptly Thank you
Excellent and very prompt response to queries, by Kate.
Excellent and very prompt to queries from Kate.
Holiday2.com Jordan and Kate
Excellent booking service from Jordan. Then prompt and professional response from Kate in admin (on a Sunday) to some questions I raised.
Very pleased.
Paul was very helpful & friendly
Paul was so helpful & friendly and interested in what I had to say it made making the booking easy & quick.
Paul extremely helpful
Paul was a pleasure to talk to. He was so helpful and took time to explain the itinerary. He ensured that we were given all the options necessary in regards to flights, accommodation and excursions making sure that our holiday would be the best experience it could be. I would definitely recommend Paul and Holiday2.
Booking our holiday was easy
Booking our 2018(!) holiday was easy. Jordan was friendly and helpful, and the booking process on the phone was straightforward and quick. We received an email with all the confirmation details two working days later, as promised. So far, so good!
Recently made a booking for a cruise
Recently made a booking for a cruise. Paul was our point of contact. He was very professional, knowledgable and helpful. Having decided what we wanted, Paul was able to advise and answer all our questions. This was our first experience of booking with Holiday2 and we are very happy with the whole process.
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