Booked a last minute holiday (7 days b/b with transfers) to Lanzarote on line and booking was easy. Sam followed up a short time later by phone confirming booking but advised there was a price £29+... Ver más
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Consulta las opiniones de los clientes
Great service from Martin who went above and beyond in finding us the holiday we wanted. Explained everything clearly and kept us informed of progress. Thanks Martin for all your help.
Hi, have been talking to Sam and she was very polite and professional really nice and friendly . She told me about the booking and went through with fine detail about the booking .Im very happy w... Ver más
I spoke to Stuart who was excellent. His patience and thoughtful approach helped my friends and I book a holiday to the Costa Del Sol. Very helpful and pleasant - Thank you . I would recommend Holiday... Ver más
Información sobre la empresa
Escrito por la empresa
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Información de contacto
Reino Unido
- holidaygems.co.uk
4,5
Excelente
14 mil opiniones
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Martin was friendly and helpful when…
Martin was friendly and helpful when confirming our holiday. Would 100% recommend Holiday Gems and dealing with Martin was really easy-a great Holiday Gems asset
10 de abril de 2026
Opinión espontánea
There was good and bad
There was good and bad. In regards to there service I had no issues, they gave me all the information I needed. It was all upfront.
However the flights were delayed. On the way there and the way back. Unhappy with that, especially as I was travelling with two kids!
5 de abril de 2026
Opinión espontánea
Sam was great sorting out everything
Sam was great sorting out everything
26 de marzo de 2026
Opinión espontánea
Sam was really helpful when bookkng and…
Sam was really helpful when bookkng and sorted a minor problem out wirhout fuss.
2 de abril de 2026
Opinión espontánea
Stuart was absolutely charming and…
Stuart was absolutely charming and booked my holiday with ease, so much better that online.. absolute pleasure to deal with .
9 de abril de 2026
Opinión espontánea
Samantha mountfort
Samantha mountfort from Gems Holidays was extremely helpful and understanding. I have used Gems before and was very happy with the holiday and am sure to use them again.
6 de abril de 2026
Opinión espontánea
Easy to book and Sam was in touch very…
Easy to book and Sam was in touch very quickly got in touch with minor price change but had all details of the booking spot on.
3 de abril de 2026
Opinión espontánea
Easy to use website & follow up…
Easy to use website & follow up confirmation call from Sam
6 de abril de 2026
Opinión espontánea
Sam was Very helpful with a small…
Sam was Very helpful with a small problem that had occurred over the booking. She was very friendly and sorted the problem straight away
6 de abril de 2026
Opinión espontánea
Sam was very helpful and she was very…
Sam was very helpful and she was very professional ☺️
6 de abril de 2026
Opinión espontánea
The best
I use many many times this company and is the best one what I use until now thank you very much
31 de marzo de 2026
Opinión espontánea
Very easy too book
5 de abril de 2026
Did every thing online,the price they…
Did every thing online,the price they said was the price we paid ,no pressuring us ,extremely satisfied and will definately be booking again .
9 de marzo de 2026
Wanted extra money after booking online…
Wanted extra money after booking online and asked to phone to confirm. explained i travel allot and no intention paying anything more than agreed. They werent impressed.
31 de diciembre de 2025
Respuesta de HolidayGems
Hello Denis McGuinness, thank you for your review. To clarify, you only placed an order online and as per the website terms and conditions you accepted, these explain how we need to seek confirmation from all suppliers involved that they can meet the price still. This is because we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we regret that the arrangements cost had increased, however we are pleased that our agent used discretion and manager approval that they could accept your booking by applying a discount so that the offer price was met. Once you have had opportunity to review both the terms of the contract you agreed to which was transparent and our resolution, we would appreciate any amendment you could make to your review rating which would then be reflective of the promised service level and experience you had with us.
Booked through HolidayGems with the…
Booked through HolidayGems with the help of Sam on the phone, she helped my package price stay the same through out the process which I was really grateful for. Got my ATOL certificate and travel documents within an hour of booking. Can't wait for the holiday now :)
3 de abril de 2026
Opinión espontánea
Polite and friendly
When I was talking to Martin he was very friendly, polite.
He explained everything clearly and when I asked questions he never hesitated.
It’s my first time using holiday gems and I would definitely use them in the future
1 de abril de 2026
Opinión espontánea
Booked a holiday to Benidorm for 4…
Booked a holiday to Benidorm for 4 people and just noticed i don't get to take a luggage apart from a small cabin bag. Who goes on holiday for a week with a small cabin bag. To book luggage it will cost an extra 512 pounds. I was not told this before I booked and has made our holiday way over budget. I would have been better booking it threw our high street travel agent which would have been a lot cheaper. Don't get conned by these people it's defo not cheaper using them.
3 de abril de 2026
Opinión espontánea
Respuesta de HolidayGems
Hello colinmarritt, thank you for your review. To be clear there is no conning involved. You placed your order online on our website and had the opportunity to choose luggage to be added. This is designed to enable customers to be as flexible as they want and not have unwanted charges imposed if they do not need a full allowance. The arrangements are tailor made by you as the customer and we are sorry that you did not price them with all that was required or select a higher flight fare that maybe did include the bags you needed. To add them and the cost for such is beyond our control however the website does display what these are to inform decisions.
10/10 Customer service
Had a call from Stuart today & was probably one of the best customer service calls I’ve ever recieved, very friendly & intelligent in his field, Massively appreciated all the help
Thank you Stuart
1 de abril de 2026
Opinión espontánea
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