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HolidayGems Opiniones 

14.018
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked a last minute holiday (7 days b/b with transfers) to Lanzarote on line and booking was easy. Sam followed up a short time later by phone confirming booking but advised there was a price £29+... Ver más

Valorada con 5 estrellas sobre 5

Great service from Martin who went above and beyond in finding us the holiday we wanted. Explained everything clearly and kept us informed of progress. Thanks Martin for all your help.

Valorada con 5 estrellas sobre 5

Hi, have been talking to Sam and she was very polite and professional really nice and friendly . She told me about the booking and went through with fine detail about the booking .Im very happy w... Ver más

Valorada con 5 estrellas sobre 5

I spoke to Stuart who was excellent. His patience and thoughtful approach helped my friends and I book a holiday to the Costa Del Sol. Very helpful and pleasant - Thank you . I would recommend Holiday... Ver más

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

14 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(14.018)

635 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience booking with Holiday with Martin

Great experience booking with Holiday Gems. We needed to ask some questions and get some help with our booking over the phone and Martin was great, answering all our questions and taking our booking over the phone. Friendly and helpful service. Will definitely use again and would recommend Holiday Gems!

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend Holiday Gems

I had started booking a holiday through Holiday Gems had a few queries, was very fortunate to be connected to Sam who dealt with my query resolved my issue and continued with our Booking would highly recommend Holiday Gems.
Easy to contact and fully resolved the issue quickly.

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Martin provided outstanding service

Martin provided outstanding service from start to finish. He went to great lengths to help me secure a fantastic deal on a hotel that I had been struggling to book anywhere else.

He was incredibly patient, helpful, and insightful throughout the whole process. His communication was excellent — he spoke with me on multiple occasions today and always got back to me quickly whenever I had questions.

I had originally planned to book with On the Beach, but the lack of access to a human to speak to (on the phone or on webchat) before booking meant I couldn’t get the answers I needed. Martin at Holiday Gems really demonstrated how much the personal touch matters.

Thanks to him, the whole booking process felt smooth, stress-free, and I now feel confident and well-informed and excited about our holiday.

He is a real credit to Holiday Gems — thank you again, Martin!

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value

Price etc was great, booking flights and seats and transfers all good. If I had one niggle, it would be to make it much more clearer to go straight to the airline your flying with to get your boarding passes

29 de marzo de 2026
Valorada con 5 estrellas sobre 5

Satiisfied with help from Sam

Spoke with Sam who was friendly and helpful in helping me secure my perfect holiday and flights to Egypt to my spec. She repeated everything meticulously and explained the whole process clearly. Thank you Sam 😁

29 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Holiday Gems website is very easy to…

Holiday Gems website is very easy to navigate, I’d spent a good few hours looking for deals with various booking companies and found holiday gems to have the best deals by far, once booked I spoke with one o the reps Sam who was very helpful in finalising the booking

19 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Love holiday all the way

Normally use love holidays and will be going back to love holidays. Booked our holiday at 3pm today by 7pm we get a phone call saying we need to pay 20pp more as the holiday has gone up. When I went back onto there website the holiday is still coming up at the price we originally paid absolute joke

19 de marzo de 2026
Opinión espontánea
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Respuesta de HolidayGems

Good morning James, many thanks for your review and we are sorry you feel we did not meet your expectations. Please note that you have not provided a reference number for your booking so we are not able to look further into this for you, however in order to explain how our bookings work, our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case, we expect this is what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming you chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed by one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review.

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