HomeVision Opiniones 

Appalling service and complete disregard for customers

Home Vision were due to install my wall-mounted TV today. I booked the appointment in good faith and took the entire day off work to ensure I was available. I was assured that I would receive 30 minutes’ notice before the engineer arrived.

By lunchtime, having heard nothing, I emailed the company—the only available way to contact them—to ask for a rough indication of when the engineer might attend. They said they could not provide a time but reassured me that I would receive the promised 30-minute notification.

At 5:50 p.m., knowing their office closed at 6 p.m. and still having received no update, I contacted them again. Only then was I told that the engineer had supposedly been delayed on another job and would not be attending at all.

The fact that nobody thought to contact me is completely unacceptable. There was no phone call, no email, no apology in advance and absolutely no courtesy. Had I not chased them ten minutes before closing, I doubt they would have bothered informing me at all.

I wasted an entire day’s annual leave waiting for an appointment they apparently had no intention of keeping. Although they offered to rearrange it, their complete lack of communication and reliability has destroyed any confidence I had in the company. I would much rather use someone professional, reputable and respectful of their customers’ time.

I certainly will not use Home Vision again and cannot recommend them. A deeply disappointing and frustrating experience from a company that has treated me with complete disregard.

On time ,under budget and very polite and helpful

Got problem solved, extremely efficient and quick to respond

Over charged for parts and service. I've exercised my right to cancel. Get this, HomeVision is claiming I owe them £519.40 for a 1 hour call-out where all they did was replace a satellite dish and pointed the satellite to Hotbird. Yet, they advertise their dish installation starts at £64. And the original charge was £874.80! And the kicker is that all I needed in the first place was to have my satellite dish repointed to Hotbird!

Quick efficient. Steve was great . Friendly and supportive. He even saved me money...great job

Very disappointing experience with Home Vision Aerial – I feel I was overcharged
I am a lady living on my own and recently had a problem with the picture on my TV. I found Home Vision Aerial online and contacted them for help.
When I booked the appointment, I was given a price of £89 plus VAT (£106.80), with any parts to be charged on top. I was given an appointment for the following day.
The engineer arrived the next day. Unfortunately, I found his manner to be very rude and unprofessional, with no basic courtesy such as “please” or “thank you”.
After inspecting the problem, I was told that there was actually nothing wrong with my aerial and that the problem was the cable, which needed replacing. The engineer used aerial cable and connectors and was at my property for approximately one hour.
I was then presented with a final bill of £202.80. I was told that the additional cost was because extra cable had been used.
I live in a single-storey park home, so I find it very difficult to understand how the cost of the cable and connectors could have resulted in such a substantial increase from the original quoted price. I have since been made aware of what this type of cable and the connectors cost, which makes the final charge even more difficult for me to accept.
I feel that I was taken advantage of because I am a woman living on my own. I am not an expert in aerial installations and had to trust the professional who came to my home.
I consider £202.80 for approximately one hour's work, replacing a cable and connectors, to be excessive, particularly when compared with the original quotation.
I am extremely unhappy with this experience and would strongly recommend that anyone considering using this company obtains a full written breakdown of the charges, including exactly how much cable was used and the cost of all parts, before agreeing to any work.
I have raised my concerns because I do not feel the final charge was fair or transparent.

First of all jade was very quick to answering my enquiry even on a sunday.. got it arranged for next working day...Andy was came within the hour was so helpful and checked it all luckily was a 4 way adapter that had gone so he put a 3 way wire straight to the main ariel whick was so pleased and didnt cost the earth....as you do pay a fee plus vat thats all explained to you as well.so im happy customer

The booking for the engineers visit was very helpful and efficient
The engineer arrived on time,was friendly and sorted the problem quickly and also efficiently
I would totally recommend the company

Very good, friendly service

Communication and stated site attendance days was poor and unreliable. However, when onsite their engineer was professional and did a good job 👍

Excellent service provided by HomeVision - done and dusted within a few hourse of initial call. Very professional engineer - competent and trustworthy, and a quick worker. Would thoroughly recommend HomeVision and would use them again.

It has taken months to finally get the work completed. On more than one occasion, I had multiple calls with different staff members, who apologised for the engineer not getting to us and wanted to rebook when it had already been actioned. An engineer actually turned up to complete the works when it had been completed the previous week. The guys coming on site are always polite; Andy from the management team lets the whole company down. He seriously needs some customer service training. He was obnoxious and arrogant. Service from the engineers second to none!

Excellent and professional service

Quick discovery of what was wrong and quickly solved . At last can view my TVs without them going off . Brilliant chap very helpful and so friendly. Highly recommended thus company. Prices will vary depending on the work needed.

In a world where getting the service you hope for seems more like an ambition than an expectation, HomeVision genuinely surprised me. From the accessible and clear website, I contacted them at 19:30 and had an immediate callback... the operator was knowledgeable and answered all my questions re. fitting a 55" TV on a plasterboard wall (new build). I was offered a next day appt. for someone to come out and quote me. The engineer turned up dead on time, walked me through the process and gave me a quote which was cheaper than the Amazon parts+fitting service! I thought the chap would need to organise a fitting date in the future but he came with all tools and the bracket needed and got to work on the spot (I got the sense that if i'd said no, that would have been fine - no pressure sales). All done in 40 mins. The service surpassed my expectations - would 100% recommend.

Was very grateful Lee was able to come on a Saturday & fix the problem. Replaced the power supply to the booster & now my father can watch TV from his hospital bed. Very happy indeed

Hired them to install a TV on the wall. He arrived with no tools, told me my walls were too flimsy, bracket too heavy. He took the TV out of the box, put it on the stand , pressed a few buttons on the remote. Charged me £114 for that. No quote beforehand (I'd have said No, perfectly capable of doing that myself). Rip off company - get a quote beforehand. TV still not on wall , I'm poorer by £114.

Great advice with a solid solution leading to improved reception

Very prompt and efficient