Was advised i would recieve 40 pound back due to delivery of damaged fridge freezer . No refund given as yet . Contacted hotpoint on number they gave me to no avail . They put me onto another departme... Ver más
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Consulta las opiniones de los clientes
A Hotpoint engineer came out to repair my Beko tumble dryer. He was obviously frustrated from the start when I said it wasn't drying my clothes properly. One of his comments was that's it's science if... Ver más
La empresa ha respondido
I spoke to a really nice person (George)during my registration process but before the end of our conversation, I got cut off. I waited for a return call to complete everything but no one called back s... Ver más
La empresa ha respondido
Ten year parts guarantee a nice offer. Had 3 different calls from Boots and Domestic and General trying to sell me insurance at £5.95 per month. Declined given fridge freezer we replaced had worked fi... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Información de contacto
Reino Unido
- 03448 224 224
- hotpointservice.co.uk
3,5
Medio
32 mil opiniones
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really quick to do and the lady on the…
really quick to do and the lady on the other end of the phone was really pleasant and polite!
16 de julio de 2026
Respuesta de Hotpoint Service
Hi Jan
We're so pleased to hear that your experience was quick and that our team member was pleasant and polite. Your positive feedback is greatly appreciated!
Awful customer service
Had a problem with our new cooker in that the top oven keeps going out. Tried the on line chat help , went through all the details and then it said we had run out of time and had to end the chat. Tried again later and after half an hour filling in details again, was told an engineer would call. Yes we got the call and were put on hold for at least 20 minutes. We didn't know how long this would go on so ended the call and tried to ring back only to be told all lines were busy and to just keep holding. How long are we supposed to hold? all day? Looks like we have to put up with a faulty cooker which we have only had a couple of weeks. Will definitely not buy Hotpoint again.
Update. Thank you trust pilot for assistance, and thank you Hotpoint for getting in touch quickly. An engineer is booked for next week so hopefully the problem will be resolved then.
27 de julio de 2026
Opinión espontánea
Respuesta de Hotpoint Service
Hi Jo
We are sorry to learn about your difficult experience in speaking with our advisors to receive the support you need. We understand that with the cooker only being two weeks old the initial break down and then the issues in speaking to us will have been frustrating.
I have requested your details through Trustpilot, once received I will arrange for a member of the team to contact you to discuss the matter.
**Update 28/07**
Hello
I have just receieved confirmation from my colleague that they have made contact with you and an engineer has been arranged. Again we do apologise for the initial inconvenience with reaching somebody to make these arrangements.
Respuesta de Hotpoint Service
Hi Derrick
We are so pleased to hear that you found our registration process simple and easy to navigate. Thank you for your wonderful feedback!
Appliance Registration
We had several appliance's to register and were able to do it all at the same time with the help of the customer service agent . Who provided clear, helpful guidance and information throughout.
20 de julio de 2026
Respuesta de Hotpoint Service
Hi Chris
We are so pleased to hear that our customer service agent provided clear and helpful guidance, making the registration process for your appliances smooth and efficient. We truly appreciate your positive feedback.
Very polite and clear information…
Very polite and clear information given. Very helpful and east to do.
20 de julio de 2026
Respuesta de Hotpoint Service
Hi Jacqueline
We are so pleased to hear that you found the information clear and that our assistance was helpful. It's wonderful to know that everything was easy for you.
The registration was pretty smooth.
13 de julio de 2026
Respuesta de Hotpoint Service
Hi Ralph
We are delighted to hear that you found our registration process to be smooth. Thank you for sharing your positive feedback with us!
Quick and easy.
24 de julio de 2026
Respuesta de Hotpoint Service
Thank you for taking the time to leave your review John. We are delighted to hear that the service was quick and easy
Still have not received a policy…
Still have not received a policy document from D&G or Hotport nearly a week after registering.
Were an estate agent and order multiple appliances for clients every week, and require official documents. Having a generic your appliance is registered email does not suffice.
27 de julio de 2026
Respuesta de Hotpoint Service
Hi Tom
We are sorry that the recent experience registering the appliance has disappointed you. We understand that this has not met your expectations.
So that we can support you please contact our team through the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Very Good Customer Service
Could speak to a real person and get things sorted quickly
23 de julio de 2026
Respuesta de Hotpoint Service
Hi Donald We're happy to hear we could help you efficiently! We appreciate your positive feedback.
Spoke to a fantastic lady on the phone…
Spoke to a fantastic lady on the phone who was very helpful.
9 de julio de 2026
Respuesta de Hotpoint Service
Hi Naomi
We're so happy to hear that you had such a positive experience and found our team member to be very helpful. Thank you for your wonderful feedback!
Friendly and professional service
Friendly and professional service. All warranty details plus Smartcare cover were explained well - a very good experience!
25 de julio de 2026
Respuesta de Hotpoint Service
Hi Eileen
We're so pleased to hear that you had a very good experience with us. It's wonderful to know that our team provided friendly and professional service and clearly explained all the details.
Just a sales opportunity
It was really just an opportunity for them to sell me an extended warranty, which I told them I didn't want but the script didn't allow for that.
24 de julio de 2026
Respuesta de Hotpoint Service
Hi Sharon
We appreciate you sharing your feedback regarding the extended warranty discussion. We are sorry that this experience has let you down.
The lady was very kind and helpful
24 de julio de 2026
Respuesta de Hotpoint Service
We are delighted to hear that you had such a positive experience with one of our team members. We truly appreciate your kind feedback.
Respuesta de Hotpoint Service
Hi Ruth
We're so glad we could provide clear information and be helpful. Thank you for your kind words.
Insurance…
What came across to me all the person on the other end off the phone wanted to sell me insurance
15 de julio de 2026
Respuesta de Hotpoint Service
Hi Roy
We apologise that the registration process left you disappointed after the advisor you spoke with pushed the insurance.
Using the reference supplied I can see that the call was with Domestic and General and not one of our advisors at Hotpoint so we are unable to assist in the matter.
If you do need any support from us then please contact our team through the following platform:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Easy to register
25 de julio de 2026
Respuesta de Hotpoint Service
Thank you for taking the time to leave your review. We are glad it was easy to register the appliance
Arrived on time
16 de julio de 2026
Respuesta de Hotpoint Service
Thank you for taking the time to share your experience with us Caroline. We are delighted that the service was on time.
Respuesta de Hotpoint Service
We are so happy to hear that our team member was helpful and polite. Thank you for sharing your positive experience with us!
It was so intrusive
It was so intrusive - the man wanted to know how I came by my flat, did I own it, did I have trouble with my vision when I asked for a moment to put my glasses on, did I have any medical issues - in all fairness he did call back the following day to apologise but it was an unsettling experience - for the record 'I came by the flat because my father died' - I suggest you train your employees not to data harvest - I don't blame this man at all at all - he was just doing his job - his training must have come from somewhere or someone - at the end of the day all I wanted to do was register an appliance.
22 de julio de 2026
Respuesta de Hotpoint Service
Hello
We are sorry that this experience has let you down.
Whilst we understand your frustrations I have checked our call records however the registration was with Domestic and general and not Hotpoint.We would like to note this platform is for Hotpoint related reviews.
If you do need support from us then please feel free to contact us through the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Had a call from the driver to say they…
Had a call from the driver to say they were 5 minutes away.
They got the old machine out in a couple of minutes and the new fitted in ten minutes.
Showed us the paperwork and basic controls, made sure all the connections were tight.
Off the premises in twenty minutes. No issues, all packaging gone. Cheerful and polite crew.
22 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear that our crew provided such an efficient and pleasant experience for you! It's wonderful to know that the installation was smooth, quick, and that our team was cheerful and polite. We truly appreciate you sharing your positive feedback with us.
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