Was advised i would recieve 40 pound back due to delivery of damaged fridge freezer . No refund given as yet . Contacted hotpoint on number they gave me to no avail . They put me onto another departme... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
A Hotpoint engineer came out to repair my Beko tumble dryer. He was obviously frustrated from the start when I said it wasn't drying my clothes properly. One of his comments was that's it's science if... Ver más
La empresa ha respondido
I spoke to a really nice person (George)during my registration process but before the end of our conversation, I got cut off. I waited for a return call to complete everything but no one called back s... Ver más
La empresa ha respondido
Ten year parts guarantee a nice offer. Had 3 different calls from Boots and Domestic and General trying to sell me insurance at £5.95 per month. Declined given fridge freezer we replaced had worked fi... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Información de contacto
Reino Unido
- 03448 224 224
- hotpointservice.co.uk
3,5
Medio
32 mil opiniones
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Washer guarantee very…
Found the person that rang me very pleasant and engaging but the process to register for the guarantee a little long winded.
16 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Hot Point Custer Service
The person I contacted was thorough explaining about the service and very helpful when asked questions.
22 de julio de 2026
Respuesta de Hotpoint Service
We're so pleased to hear that our team member was thorough and helpful in answering your questions about our service. Thank you for sharing your positive experience!
The registration process was ok…
The registration process was ok although I did feel that the registration process was more about selling a care plan than the actual registration.
20 de julio de 2026
Respuesta de Hotpoint Service
We appreciate your feedback regarding the registration process. We understand your perspective and are always working to ensure a smooth and clear experience for everyone.
Respuesta de Hotpoint Service
We are so glad to hear that our registration process was easy and quick for you. We appreciate your positive feedback!
Respuesta de Hotpoint Service
We're so glad you enjoyed our quick and easy service! We appreciate your positive feedback.
Registration is simple and easy on the…
Registration is simple and easy on the company website. Absolutely no problems with it.
25 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear that our registration process was simple and easy for you. We appreciate your positive feedback!
Friendly enough call handler and…
Friendly enough call handler and straightforward but overall feels like an attempted upsell as usual
21 de julio de 2026
Respuesta de Hotpoint Service
We appreciate your feedback regarding your recent experience. We are glad our call handler was friendly and straightforward. We will review our processes to ensure our offerings are always clear and helpful.
A totally stupid request
Are you really asking for an “experience” rating of me going online to register for the insurance cover?!! What a pathetic thing to do.
15 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review. We do apologize for any inconvenience this has caused.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Respuesta de Hotpoint Service
Hello
Thank you for taking the time to leave your review. Using the reference number supplied I have looked through our call records and I can see that the registration was done with Domestic and General. We would like to note that this plat from is for Hotpoint reviews
Very nice girl answered my call
Very nice girl answered my call. Efficient. My name is Gill with a G though
23 de julio de 2026
Respuesta de Hotpoint Service
We're so glad our team provided efficient service! We appreciate you clarifying the spelling of your name and will ensure we note it correctly. Thank you for your feedback.
The lady i spoke to on the phone was…
The lady i spoke to on the phone was lovely.very helpful , friendly and polite and made everything seem so easy which i appreciate
21 de julio de 2026
Respuesta de Hotpoint Service
We're delighted to hear that our team member was so helpful, friendly, and made everything easy for you. We truly appreciate your kind words!
So easy with no problems.
23 de julio de 2026
Respuesta de Hotpoint Service
We're so pleased to hear that your experience was smooth and trouble-free. Thank you for sharing your positive feedback with us!
Veryelpful patient on the phone…
Very helpful patient on the phone .explained everything well .
Very happy with the service.
17 de julio de 2026
Respuesta de Hotpoint Service
We are so pleased to hear that you found our team helpful and that everything was explained well over the phone. Your satisfaction with our service is truly appreciated!
Respuesta de Hotpoint Service
We're delighted to hear that your delivery arrived on time and that you had such a positive experience with our friendly delivery person. Thank you for sharing your feedback!
Friendly service
Great customer service even passing me through to the warranty and cover.
24 de julio de 2026
Respuesta de Hotpoint Service
We're delighted to hear that our customer service team provided you with such a positive experience and efficiently assisted you with your warranty and cover needs. Thank you for your kind feedback!
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
So straightforward
So straightforward as didn't have to mess about finding model number as it was all done for me. Took only few minutes to register my new cooker.
14 de julio de 2026
Respuesta de Hotpoint Service
We're so glad to hear that registering your new cooker was a straightforward and quick process for you! We appreciate you sharing your positive experience with us.
Professional friendly installers
Professional friendly installers. Completed the replacement of my double oven fuss free.
18 de julio de 2026
Respuesta de Hotpoint Service
We're so pleased to hear that our installers were professional and friendly, and that your double oven replacement was completed without any fuss. Thank you for your positive feedback!
Straight forward registration
20 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
First Class
Well pleased with way my order was dealt with,no problem.Thank you..Dave Storm..
22 de julio de 2026
Respuesta de Hotpoint Service
We are so pleased to hear that your order was dealt with to your satisfaction. We appreciate your kind words and positive feedback.
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