Only issue was a lack of stock and hence a long delay in suppling the filters . Had to chase to get an explanation
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Consulta las opiniones de los clientes
Ebony was very helpful in making sure I ordered the right filter. The order & delivery went smoothly. The filter has not been fitted yet so not able to give 5 * until it has been fitted successfully.
Nick Taylor at Hotspot was at hand to assist with the ordering and fitting of our replacement filter cartridge! We also had a problem with our water flow and Nick yet again was super helpful in su... Ver más
La empresa ha respondido
Hotspot titanium. The best tap company we've came across, in our honest opinion they're leading the race in boiling water taps. With a titanium boiling water tank offering a 20 year warranty on al... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Coolest Spot in the kitchen – both for your office and your home! The HotSpot Titanium offers an impressive 5-year parts & labour warranty on the entire system and an incredible 20-year tank warranty. The Titanium componentry will not corrode, nor will it impart any impurities into your drinking water. This new market trailblazer offers boiling water smooth flow and a great range of 3-in-1 tap finishes and styles. Both 4litre and 8litre base-units are amazingly compact and are respectively perfect for both medium and high demand. All variants include filtration system as standard!
Información de contacto
Studley Road (Secure Business Centre), B98 7LG, Redditch, Reino Unido
- +44 (0)20 3192 1428
- info@hotspot-titanium.com
- hotspot-titanium.co.uk
3,8
Muy bueno
203 opiniones
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Amazing product
Fabulous service, amazing product, easy to install, can't imagine using a kettle again
6 de julio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for this excellent 5 star review. We are delighted to hear from you that your new HotSpot Titanium has replaced the kettle for good! We believe we have the best warranty for your peace of mind so we can wish you many happy years with HotSpot Titanium filtered boiling water!
The product was delivered 2 days…
The product was delivered 2 days earlier than we expected, which really helped with the contract program we were working to.
It was simple to install & works brilliantly.
We shall be ordering the same again for the next stage of the building fit out.
2 de julio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the great feedback and for the 5 stars. So pleased that the journey with HotSpot Titanium has so far been to your satisfaction. The simple to install instant boiling water solution comes with 2 years parts and labour warranty however if you register the location/owner on our website warranty registration we extend this to 5 years no quibble! We look forward to being of continuing good service.
Excellent product
Excellent product. I have the tap installed and working now for over 4 years. It has worked perfectly for that time period. I had one small issue with the product caused by me doing work in our kitchen but regardless Hotspot came out and fixed the problem. The customer service is fantastic.
29 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the generous review Ronan. We are delighted that HotSpot Titanium's standard of customer service lives up to the excellent standard of the product. We look forward to being of continuing good service and wish you many more years of excellent filtered boiling water.
Perfect boiling water tap
We have the black matt hotspot titanium for almost a year now and we (my wife and i) love it! We have 2 young kids here but it is totally safe for them. We really like the design too 👌🏻
28 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
We are delighted to receive your feedback together with the fabulous 5 star rating, thank you very much for this. The child safety is so often a big consideration so it's great that you are reassured, not only about the fixed nature of the tap but also the Intelliprotect® function. The matt black is certainly proving to be one of our most popular tap finishes, it is our favourite also. Wishing you many more years of HotSpot Titanium happiness, we look forward to being of continuing good service.
Excellent customer service right through..
Nathan was an excellent customer service representative and made sure every part of our order AND installation ran smoothly.
25 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you so much for the 5 star review. It's great to get the feedback about the 5 star experience - we hope that our HotSpot instant boiling water system continues to meet/exceed your expectations, thank you very much for being a fab customer.
Quality Product
We have a Matt Black Titanium Hotspot at our office coffee point, functions perfectly and I love the 'Robust' feel to the tap.
18 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the great 5 star review Eddie. The HotSpot Titanium 3-in-1 filtered boiling water tap fits so well alongside your equally great office coffee machine. We look forward to being of continuing good service.
Love the tap and the great customer service
Absolutely love my Hotspot Titanuim tap. We've had it 6 months now and I don't think I could ever go back to a kettle!
We got a stainless steel effect tap, it looks stylish, water flow is beautifully smooth, and the filtered boiling water is so helpful in our very hard water area.
Top tea brewing tip; as the boiling water is oxygenated - allow the few bubbles to disperse momentarily before you put your teabag in.
When I had a minor problem with the tap, the customer service response was swift, super helpful with remedied really quickly (thank you Scott)
Highly recommend this tap and company. If you're on the fence about getting a boiling water tap because of the inital cost outlay, you honestly will have no regrets. Once you've been using it a while and start to benefit the convenience, improved taste and safety features, you will wonder how you ever managed without it!
Sorry kettles, but this is the end for you ....;)
17 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Absolutely buzzing from such a wonderful review. It is reviews like this that motivate us even more to go that extra mile (not that Scott needs any more motivation to persistently give it his best!). Thank you so very much for your kind words and for the excellent 5 stars. Kettle's surely know their end is nigh ;-)
Great customer service.
11 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you so much for the 5 stars. Regarding our customer service we confess to have stolen our ‘surprise & delight’ approach from a famous coffee brand’s “…Principles for Turning Ordinary into Extraordinary” and it seems to be working for us. We have an aim of achieving Happy HotSpot Customers and we are very grateful for your review.
Ordered a new filter
Ordered a new filter, delivered on time, no issues
8 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the good review, HotSpot Titanium's new webshop has certainly proven to our valued customers to be a popular way of ordering/receiving replacement filters.
We installed the HotSpot Titanium hot…
We installed the HotSpot Titanium hot boil taps into our new build homes as part of our specification and our customers love them. Good safety feature, and very stylish. Thank you!
8 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the very kind 5 star review. We are delighted that HotSpot Titanium's beautiful 3-in-1 tapware has proven to compliment the beautiful kitchens installed in the amazing homes at Derry Court. So pleased that the Intelliprotect® safety system has hit the spot also, so important to ensure that a safety feature is activated for new users.
We received first class service from…
We received first class service from HotSpot and excellent follow up customer service. We remain delighted with our HotSpot over 2 years after installing and couldn’t recommend highly enough.
4 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you so very much for the 5 star review, team HotSpot are delighted to have impressed and wish you continued satisfaction with your HotSpot Titanium filtered boiling water system.
A**** Product and Service!!
Great product, fast delivery and amazing customer service! What more could you ask for?
We've had our tap for around 6 months now and absolutely love it!
1 de junio de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for this 5 star review. We are delighted to hear from you not only about our great product but also your satisfaction with HotSpot Titanium customer service. We very much look forward to continuing to impress and we are very grateful for your choice in HotSpot Titanium as your preferred instant boiling water brand.
great product
13 de mayo de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the 5 star review, we are delighted that the HotSpot Titanium is serving you well! we very much look forward to being of continuing good service.
Perfect Hotwater Tap
We have recently installed a Hotspot Titanium tap into our office. The water supply in the area is very hard and often foul tasting. We have used a system of filter jugs and a kettle, and all of the associated limescale build-up for many years.
I also have a hot water tap at home and know that an alternative well known brand tends to splutter quite badly which can be dangerous.
The tap is PERFECT. The 'two press' system of accessing the hot water is really easy to use and there is no absolutely no spluttering. The filter is great, and the water is oxygenated, which causes bubbles in the water for a few seconds and very quickly settles to perfectly clear water.
I'd say that when it comes to water, and tea(!!) I am very particular, almost impossible to please. This tap has exceeded my expectations, and in terms of installing one into a business, its efficient and the capacity is great for holding meetings. No more waiting for the kettle to re-boil!.
3 de mayo de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you so much for your kind review. Indeed the water quality in the area is quite a test for any boiling water appliance and the fabulous HotSpot Titanium with its excellent pre-filtration and non-scale-attracting Titanium Tank is just what’s needed! So pleased that our boiling water solution has exceeded your expectations. We very much look forward to being of great service to you and the team
Great product and great customer…
Great product and great customer service :)
8 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you Kirsty for the full 5 stars, we are delighted that your HotSpot Titanium experience has been a good one. We look forward to a great future with you and the team!
Hotspot Titanium The Boiling Tap
We are now specifying the Hotspot Titanium tap on most projects due to its smart design, good value and excellent functionality. Just what the market needed.
8 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
We are loving the "smart design, good value and excellent functionality" endorsement, we are very grateful for this Tom. Thank you for this wonderful 5 star feedback, we very much look forward to being of continuing good service to you and the team.
Great Product & Service
This a great Instant Hot Water Tap. We have used on several of our Commercial Projects and has been gratefully received by our clients. They are a great company to deal with, very responsive and always go out of there to deliver a great service which matches their product.
8 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you so much for the 5 star review Elliot. We are delighted that the service you have so far received is in your view as good as our product. We very much look forward to being of continuing good service. Maybe you would like one for home so that you can enjoy the same filtered boiling water quality as your clients?
very good quality feel about the tap
very good quality feel about the tap - not sure how long the rubber 'boiling' button will last with the amount of use it gets - but it works very well - very happy with the entire install and product. Nice good quality feel about the whole thing.
8 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you for the good review. We always welcome such feedback. Whilst you know the HotSpot Titanium to be very good quality your perception of the boiling dispense button deserves our explanation. Please be assured that all our 3-in-1 taps have successfully passed the WRAS minimum 210,000 operations testing at both KIWA and NSF testing houses. If in any doubt however, we do offer an even more robust dispense mechanism with our Calisto & Vitoria 3-in-1 options. Please be assured however that our product warranty is the longest and most comprehensive of all boiling water taps. We look forward to being of continuing good service to you Jason.
I just ordered the golden tap five days…
I just ordered the golden tap five days ago and today it was installed. Great service if you can offer this as a company! Love it.
7 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the excellent 5 stars Amelia, your feedback is very much appreciated and very much treasured. Great to hear that you love our new golden finish. As you will have seen, the best filtered boiling water solution now has an extended range of colour finishes to suit all tastes. We look forward to being of continuing good service to you Amelia.
Great bit of kit for the workplace…
Great bit of kit for the workplace environment. Lot less faff than kettles, water boilers etc.
Hotspot is the most simple and robust of all the products we considered.
Ideal commercial solution that paid for itself in increased productivity.
Looking to roll out to all our UK sites.
7 de abril de 2020
Opinión espontánea
Respuesta de HotSpot Titanium
Thank you very much for the generous 5 star review Tony. HotSpot Titanium filtered boiling water solutions fit as well into the workplace as they do the home. We are delighted that our resimercial product has and continues to be first choice for you, we look forward to being of continuing good service.
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