Hounds of Eden Opiniones 

264
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I absolutely love Hounds of Eden, the choice of products is really great. They offer some really well designed and not on the High Street products. I like the fact that, it’s also a Small Business B... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love Hounds Of Eden! I am slightly obsessed and have bought quite a few items including harnesses, bows and blankets. Their range is just beautiful and very good quality, and they regularly... Ver más

Valorada con 5 estrellas sobre 5

Fantastic as always. Dog collars are beautifully lined so they dont catch and pull on short haired breeds or matt long hair (I have both). Harnesses are sturdy and padded, all made to the highest qu... Ver más

Valorada con 5 estrellas sobre 5

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... Ver más

Información sobre la empresa


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(264)

86 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

5 star customer service & products!

Firstly I will say that the items are packaged in the most beautiful way and the little details were a delight! I had ordered the circus pup harness and poop bag for my pup in the sale but the lead was out of stock :( I was a bit cheeky and messaged Hounds of Eden on instagram and just said “hey if you have a spare hanging around I’d love to buy it so I have the set”. They replied really fast and said they’d have a dig around the office and the next day they let me know that they’d found one and uploaded it to the website and posted it out the same day for me. Exceptional customer service and so friendly when talking to them. This is why I will continue to dress both my pups in Hounds of Eden - great designs and items and such a fabulous customer service that make the entire experience a delight. Thank you! 🩵

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful quality and exceptional customer service

We bought two items, a snood (S) and a velvet sailors bow for our mini Dacshund’s 1st birthday as a celebration for both her and us getting through the first year! The quality, design and craftsmanship is beautiful and the items were packaged in a beautiful presentation box. I will definitely be buying more and the snoods are particularly fab for a Dacshund as they are lined in beautifully soft teddy fleece.

31 de agosto de 2024
Valorada con 5 estrellas sobre 5

Couldn’t believe how easy it was to…

Couldn’t believe how easy it was to order from the site, I’m not kidding my little fellas harness arrived the next day.
The packaging was so cute, and the Harness and little bow tie are extremely well made, fits him perfectly, I will definitely be ordering again

30 de agosto de 2024
Valorada con 5 estrellas sobre 5

Fantastic products

Fantastic products. Have been purchasing from Hounds of Eden for the last 3 years. Products are superior quality and look great. My dogs wouldn’t be seen wearing anything else x

30 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Check carefully before buying

Check carefully before buying.
Harness was really bulky and a poor fit for puppy in fact she got her leg caught in the neck hole which wasn’t nice. Then it’s so very tight to remove over her head as it isn’t elasticated or have a clip to undo it now she’s frightened of the harness
Pity as it’s a lovely print but All products made in China!! So much for family run business

We did try phoning you on Friday afternoon but no one wanted to talk to us we were fobbed off with your please send an email.

This small size swamps my puppy so the next size up really wouldn’t be suitable.

Yes an elasticated neck wouldn’t be advisable but a slight stretch in the fabric to aid removing it over the head would be great

16 de agosto de 2024
Opinión espontánea
Logotipo de Hounds of Eden

Respuesta de Hounds of Eden

Hi Anne,

Thank you for your review. We have just checked our records & note the email you sent on Friday afternoon requesting assistance (today is Sunday). Apologies that we haven’t got back to you yet, it is a Bank Holiday weekend and we usually operate Mon-Fri, I am sure you can understand this.

It sounds like you’re having adjustment issues with the harness and possibly have the incorrect size for your puppy. We do have harnesses that open at the neck & you can adjust the neck size on your harness to make it larger before removing. We are more than happy to show you this. An elasticated neck would be dangerous.

I will respond to your email enquiry now so we can get this resolved for you.

- we do not have a phone number so nobody could have “fobbed” you off.

- if the size is not suitable then that’s not an issue, we have a 30 day returns policy.

I have emailed you to try and resolve this, we’re awaiting your response so we can assist you. More than happy to help you further over our official support channels (email, live chat).

Kind Regards
Ashley

Valorada con 5 estrellas sobre 5

Just gorgeous!!

I purchased a harness with matching bow and lead for my one dog and I was so impressed by the quality, design and finish that I ordered a second set within a few days. The customer service team were a huge help and very quick to answer queries about stock and size. Postage was 24 hour tracked and everything came in beautiful packaging. We will be purchasing again very soon!

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Products!

Had a couple of gorgeous lead, collar and matching bow sets from Hounds of Eden, and both absolutely gorgeous and get lots of compliments. Very stylish as well as functional, come beautifully packaged and excellent customer service.

12 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best

As a returning customer, i have to say Hounds of Eden have the most beautiful harnesses and accessories that every pup needs! The quality is always spot on, with a huge selection of choices to choose from. Even products for the dog mamas!

1 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Ordered a lead, collar and poop bag holder set, the design is beautiful and very well made. Also ordered a name tag which is also very well made and looks lovely. Definitely recommend!

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb Goods & Service

I boughtsome pants for my German Short Haired Pointer as she came into season. They are beautifully made, great quality and superbly hygenic with the removeable pad. There is no issues with freedom of movement for the dog and no hint at all of any signs of leakage. A brilliant product that came so beautifully wrapped. Excellent work Hounds of Eden. You have set the bench mark really high for other companies many of which including those high end luxury goods and fashion houses fail to attain. You are as close to perfection as one can get, right from ordering through to delivery. a seamless, enjoyable experience. Many thanks.

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service & Quality of products

Ordered a full set (collar, harness, bow tie, lead, poo bag holder) and also a hoodie for my Maisie. Wow! Totally blown away by the quality of the packaging, such attention to detail felt like I was opening a present, the products themselves are really solid and feel high quality, I love the designs they are so lovely and vibrant too, so many compliments when on walks and their customer service was so friendly and fast in helping with sizing and correcting my post code which I put in wrong by accident. 5* and will be back! Thank you Hannah & Maisie xx

30 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dangerous dog collar

The metal clasp on my cavapoos Hounds of Eden dog collar snapped suddenly leaving my dog collarless by a rather busy road. Luckily she didn’t move! Their response was to say this is impossible. They have offered, while implying this cannot have happened to replace the metal clasp. We are not taking them up on their offer. My dog will never wear one of these collars again. Avoid!

1 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic company

We have been buying from these guys since 2021. Their products are superb to the point where I have to stop myself buying more. We have multiple items from harnesses, to snuggle blankets to hoodies. All amazing quality and it’s our go to, EVERY time. Highly recommended and their team is pawsome (yes I did that 🤭)

19 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful collar and customer service

Awful collar - completely stained and scratched after just 2 standard walks. Customer service told me to wash it and then never responded again.

Tried to leave a review of the collar on the website but suspiciously never appeared on the site despite submitting

6 de abril de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más