HP Opiniones 

If i could throw this printer (HP Envy) at the CEO of HP, I would, hard.

Absolute con of a company trying to siphon every last penny, all for the sake of printing...

Will never, use their products again. Not even if they turntable, start a campaign against subscription style business practices and apologise for the rest of their days.

Absolute garbage printer (because of their business practices) and likely will be across all their tainted products now.

Vile company.

Subject: Request for assistance: Forwarding my formal complaint to HP UK
​Dear Team,
​Thank you for your response.
​I am writing to clarify that my previous feedback was directed towards HP (Hewlett-Packard). I was forced to seek help through your platform because HP's official website is designed like a maze. It is impossible to find a direct channel for complaints or feedback; their pages simply loop back to the beginning, leaving customers in a state of total frustration.
​I am at my wits' end. My brand-new HP LaserJet M140w printer is currently sitting in my home like a piece of useless scrap metal because of their mandatory cloud-login requirements and lack of support for non-WiFi environments.
​Since your organization provides a direct route for consumers to resolve issues with companies, I sincerely request that you use your professional channels to forward this complaint to the relevant department at HP UK for immediate follow-up.
​I look forward to your assistance in getting a response from HP.
​Best regards,
Ms Ho

I'm not sure I'd ever buy from HP ever again. There support is atrocious. I've now been passed from one department to another. I've been in the phone for 33 minutes and counting and now I've just been told I am going to be passed on to another department again. APPALLING SERVICE

This is probably the worst printer i have ever bought. Honestly, run away. This is anything but user friendly, cant connect to the wifi, cant scan without ink, cartridge full says its empty. I can not stress enough how little you need to think. DO NOT BUY IT

I purchased an expensive HP ProBook for my business directly from HP as I thought it would be better service than going through a third party. Boy, was I wrong and I wish I had read other complaints here. It arrived the next day with a mechanical fault. I reported this within two hours and requested a replacement.

Instead of a simple return and replacement, I was told a DOA (dead on arrival) claim had to be raised, taking 24 hours. I later learned a replacement would take 8–10 working days after they received the faulty laptop, which is unacceptable when you rely on it for work.

After the DOA was issued, I received no instructions. I called again and was told I should have received a returns label. I hadn’t. I was told to wait another 24 hours. Nothing arrived. Someone called me, and asked if I received the label - nope so they said they would make sure they would sort it out. Nothing happens.

By day four, I called again and was told a label would now take another 48 hours. Each time I call, I have to repeat the entire story, and no one seems to know what’s happening and every simple step for any other organisation takes days instead of minutes.

At this point, I no longer trust HP to manage a replacement. The post-purchase support has been non-existent, so I requested a full refund instead.

I’ve now been told a new refund claim must be raised, taking another 48 hours to process, plus up to 8 working days for the refund and this is still without any clear resolution on how I return the faulty laptop.

HP was quick to take my money, but was inadequate and difficult when issues arose. I spoke with multiple people and had to ask them and guide them on the next steps. Easily the worst customer service experience I’ve had with any technology company. I just want a full refund and a clear way to return this faulty machine now. This should be easy.

I will be taking this to Trading Standards.

£50 cash back promotion plus a separate 3 year warranty promotion. Spent hours trying to claim both promotions, especially the 3 year warrant. Spoke to HP agent on their WhatsApp page who obviously knew nothing about the promotion. After 1/2 hour and providing the serial number and invoice number and screen shots of the promotional offer he told me to contact the HP Store! Phoned HP and spoke to another agent who told me to contact technical support - who couldn't help. I have never known such a rigmarole to claim a promotional offer.

if you sign up to one of their plans you can forget using your printer ever again if you need to move. I moved from the UK to italy and have already talked to 2 people in the span of 2 years and NO ONE has managed to direct towards how I can change the printer region. So i can only print if I pay a plan- that sends ink to a UK address, and if I don't pay anymore the printer is useless.

My laptop, which I bought just a year ago, already has a battery that practically needs to be charged constantly because it drains very quickly and takes forever to charge. I plugged it in yesterday, and it charged all night, and in the morning it was only 65%. The warranty is no longer valid. This is a joke and a blatant scam.

Received defective external DVD drive. Product was already broken on arrival.

Tried to request a return online but was made to call up for a Technical Support Call ID number. HP were an absolute nightmare to deal with over the phone.

After speaking with some AI assistant I was passed from agent to agent, each one saying they were the wrong person to help me with a return.

I got angrier and angrier as time went on - 40 minutes of my life wasted trying to arrange a return for a defective product that cost £16! Eventually I was cut off. I called back and the AI assistant provided my the call ID number, so I've used that to submit a return online.

Now I need to wait for HP contacting me to confirm the return.

It's an absolute joke that they make things so difficult. I'll never make the mistake of ordering from them again. Third party retailers are much more consumer friendly.

I wish I had checked reviews before buying an HP laptop for my daughter. I normally stick with ASUS, and in all my years of IT work I’ve never had trouble sourcing parts for their machines. Sadly, HP has been a completely different story.

After an accidental liquid spill damaged the motherboard, I thought it would be a straightforward fix — order the part, swap it out, and move on. Instead, HP’s support was dismissive and unhelpful, directing me to resellers and third-party companies who quoted eye-watering prices. One company even wanted over £800 just for the motherboard, when the laptop itself (an Omnibook 5 2-in-1 Flip) only cost £600 brand new.

This kind of pricing feels like a deliberate barrier to repair, pushing customers toward overpriced insurance policies or forcing them to buy a new device altogether. It’s the classic “rip-off” model: sell you a product, then make repairs so expensive that they’re practically impossible. The so-called insurance they push is equally worthless, offering little real protection when you actually need it.

HP may make sleek-looking devices, but their after-sales support and spare parts policy are nothing short of exploitative. If you value transparency, fair pricing, and the ability to repair your own equipment, I strongly recommend looking elsewhere.

AVOID GOING TO HP DIRECT AT ALL COSTS!!!

We went to HP directly for our new Desktop computer, to limit any problems should anything go wrong, this was the worst mistake we could have made for the business.

Our brand new desktop straight up died 2 weeks after purchase, turned itself off and hasn't come back on since.

HP call centre staff have no idea of their own processes and systems, they make promises they don't keep, left us without a computer for an undetermined amount of time, they refuse to lodge your complaints, telling you, you need to email, but they ignore emails. More than once I've been on the phone to them for an hour + for them to transfer me to a different department - on an entire DIFFERENT CONTINENT therefore HOURS of time is wasted being passed from pillar to post.

Right now, we have no computer, no idea of when we're getting it, no reply to emails, no information on the calls.

If we had gone to Currys, we could have packed up the pc returned it and had a brand new one on the day, thus far, we have no idea when we'll be able to continue working.

I have lodged complaints via email, call, chat and now going to Trading standards.

Do yourself a favour and AVOID!

I received my HP printer on 26 November 2025 with the scanner glass completely shattered.
The only email I found for the HP Store was hpstore‑uk*hp.com
, but it turns out this mailbox is not monitored, and there is NO working alternative support email for UK customers.

To report the damage, HP forces customers to create an account, which is unacceptable.
I also called HP UK support at 0800 368 9065 at 9:40 AM on a working day, but nobody answered.

HP should provide a working support email or a direct way to report faulty products without forcing account registration.

The customer service are terrible - my computer monitor arrived in a timely fashion but was malfunctioning. After having been sent around to different support teams for the better part of 2 hours I finally got to speak to a employee that could conclude that I needed a replacement. He promised that it would be sent out swiftly and that the delivery company would collect the faulty one at the same time. Now -2 weeks later when I call and ask where my replacement screen is I’m informed that nothing has been done as I was supposed to call in to the after sales team and tell them to send a new one since the HP representative apparently was responsible for creating a case number - info that was conveniently left out when i spoke to them. Unfortunatly it does not end here, today I get informed that the broken screen needs to be received by them before they can send me a new one - leaving me without a screen for 3 weeks despite it having been paid for… Worst CX ever and I would not recomend anyone to shop from a company with this view on what customer service should look like.

A very disappointing experience on the HP website. Tried placing an order for a laptop, which would not go through and asked me to call a phone number. The call centre said that there was a problem with the order and that they would cancel it. I was asked to repeat the order. Same thing again. Told that I could be put through to the sales team. Automated warning about delays, but I could request a call back. Press 1. Nothing happened. Then finally message about not having entered my phone number (was never asked for it). Automatically cut off. Repeat. Tried to enter my phone number the second time. Again cut off. I think I'll take my money somewhere else. Pity but I like my current HP spectre that I have had several years.

ZERO CUSTOMER SUPPORT. New laptop arrived damaged, impossible to try and send back. Website is not user friendly, you have to try and find a phone number from the Internet to generate a technical support code. The code is needed to send the product back via the form on the customer's HP account. Wth has happened to them. Such a huge respected company once, now useless.

Rubbish service. Ordered laptop. Wait 30 mins to speak to advisor they never picked up email them they send email back saying call instead! 3 wees and still not emailed me back and laptop still not arrived. Never again gonna buy from them

Does not deserve a star had printer problems rang main number 6 hangups got through got support number put on automated service that needs scrapping couldn't even identify what was being said got thro to physical person useless also couldn't even send an email to me with a reference number what a useless unhelpful company

Ordered a hp ommission studio all in one on 24 /9 which was a Which best buy.Arrived promptly.Spring lock connecting the monitor to the stand failed with resultant damage to the screen.Took 2 days plus to contact the telephone help desk in order to return the PC.Agreed a pick up date which was any time from 9 to 5.No pick up .New date arranged but still no pick up confirmed .Now back on the phone which surprise/surprise is not being answered.A dreadful,dreadful support service To be avoided -even if its a Which best buy

Shameful behaviour by Hewlett Packard. They have been energetically promoting the need to buy a new computer to upgrade to Windows 11, offered a very attractive price for a 27-inch all-in-one PC which I ordered and for which they took credit card details. The delivery date seemed to slide out steadily, which made me suspicious but both times I called they confirmed that the product did exist and would be shipped to me.
Now I see from the online portal that they have removed the shipment date, have sent no email update, are not answering their phones or responding to Chat.

To my disgust and dismay I now see an inferior product offered for sale at £250 more than that agreed.

I am going to see if I can force them to sell the original product at the price they agreed, and for which they accepted my payment details.

It's really sad to see a company that used to be "boring but dependable" turn into a bunch of cheap scam-artists.

We purchased a laptop sleeve but it was never sent to the courier company, and after a month of chatting with the online, it says it has been processed but no money came in. After 2 weeks, another staff claimed that no refund was processed and would not do anything about it. When we finally called through the hotline, and asked, the staff unprofessionally hanged up the call when we asked for a date and time. Her answer was 'I dont know' for everything. She even said we can try our luck 'if we are lucky enough to call through again', which kind of shows the attitude of the people at this company. Please save yourself the trouble and get a better company to service your purchase.