HP Opiniones 

Don't buy a HP Smart Tank printer. I have one, HP even changed it but it stills gives problems. I now leave it on all the time but it still goes offline and I've tried evrything to get it back online but sometimes it just stits there dead. I hate this printer.

I bought a HP OMEN Laptop that has an MSRP of £2599. I was singing its praises and was happy with the HP OMEN software to control it... until now. They added ads into the mandatory (otherwise you can't change power profiles) software for all their OMEN laptops. How cheap can you be?

Wish I had come here before ordering direct. Hardware issue after only 4 months and will not replace only repair. That doesn't work when it's a college laptop needed 24/7. Unbelievably poor service.
Oh and you can't even complain about it apparently not something you can complain about.

Ordered a laptop from one of their official outlets. Didn't get delivered on time. No answer to any of my contacts. Turns out they didn't actually have any stock and had to cancel and reverse the charge. Terrible customer service

I submitted a return for a laptop I’d bought online and asked for it to be collected 3 days later. The return was accepted and the email stated that it would be collected and I didn’t have to do anything. A week passed, no one came to collect.

I then went on to the customer service support. The first 2 times I was kicked off the chat after waiting 30minute and not speaking to anyone. The 3rd time I spoke with someone who said he would get the return booked for the Tuesday. I had to ask multiple times for more info e.g an email confirmation, update email to track it. He said yeah that will all come through to you. I didn’t receive anything and unsurprisingly no one came to collect on the Tuesday.

By the Thursday I went on chat again. Spoke to someone and ask for a drop off return slip. She said she’d have that emailed over to me. About an hour and a half goes by and I get no email. Went on the chat box again, and was then told it takes 24-48 hours to come through.

As someone who has worked in customer service I’ve been shocked at the responses and lack of information given. This should have been a simple template reply: “A return slip will be sent to you with instruction on how to return your order. This can take 24-48 hour to come through to your email”.

It’s that simple.

Give people the information and they won’t need to keep having to come back to chats and have negative experience with your company.

HP dont care . Avoid their products.

Don't order direct from HP - they have failed to deliver repeatedly, claiming it has been delivered, you get nothing back from customer services other than misinformation and outright lies from the delivery company and then they take 1 hour to pick up the chat or phone............avoid

I was excited to get the HP Smart Tank 7005 for my new company after managing with an old printer. Setup was easy, and the initial print quality was excellent. However, after about six months, I began encountering printer head errors and connection issues with my laptop. HP customer service replaced the printer heads under warranty, which initially resolved the issue.

Unfortunately, the same problems recurred six months later. After spending hours on chat and phone support, I was told the printer was out of warranty by a few weeks, despite purchasing it on 29/08/2025 and expecting a one-year warranty. The only options offered were to pay £240 for replacement printer heads or buy a new printer neither feasible for a small business.

I’ve since purchased a printer from a different company and will not be using HP moving forward. It’s frustrating as the machine is just over a year old, and HP’s suggestion to take it to a recycling centre feels like a waste. Very disappointing, especially as I’ve relied on HP printers in the past.

Beware of HP laptops, I’ve had mine 5 years and it suddenly blew up last night leaving my whole house exposed to lithium fumes. This is highly toxic and dangerous and this shouldn’t happen to “high quality” laptops. You should be ashamed HP, if I hadn’t been present, my house would’ve set alight. Do NOT purchase, go for Acer or Lenovo if you’re looking for a budget option!

I ordered a brand new printer from Amazon, but when I went to register it the warranty was showing as expired. I raised a ticket 3 weeks ago for this to be rectified but have received no response whatsoever, this will be the last item I ever purchase from HP

I bought a new HP printer from a secondary supplier. I tried to get it registered with HP for warranty. The registration site has been "temporarily unavailable" since 26 July and the chat line is also unavailable. So, I rang the support line on 0844 369 0369 - only to be told that it is an unrecognised number!
What shockingly poor customer service! If the printer requires attention within my first year of ownership, HP can expect me to escalate the issue.

I contacted HP support via their call back option which promises a call back in 10 mins. I have been waiting over 3 hours and there has been no call and no update to the case in my HP dashboard. I don't have Whatsapp so cannot use that contact option and I don't have a mobile phone so I have had to rely on my sister using her phone number to contact HP for that call back. I now have to leave her house and go home, so I have not been able to get my issues resolved. I will never buy HP again because without customer support, when things go wrong, the only option is to ditch it and replace it with something from a more reputable company.

The Customer Service is more than totally woeful - it is not existent. The website puts you through to some robot in India (seemingly) who after 24 hours of constant back and forth on WhatsApp resolves nothing at all. I ask for a phone number to speak to someone in person and get given two numbers which both revert to robotic irrelevance. The main website likes wise defaults to more of the same.
An email arrives with a Case Number - but you cant reply to that either.
Talk about how to frustrate your customers and waste their time, and so create more new problems for HP - a TOTAL DISGRACE

Ive had 2 superb HP laptops over 10 years approx. Im very sad to write this, and am shocked to see here, HP generally, 1.6 out of 5.
After I changed from an initial laptop model to an Omnibook 7, the agent in Tunis tried to sell me a different one. He also didnt tell me that I could pay for next day delivery. I REQUESTED with 2 agents to send me a proper receipt saying PAID. I request this now. Theres 2 order no's, one with a Q in for quote, and I was told that it would take 3 to 4 weeks to deliver, then 4 to 5 weeks. The emails had an HO or a HU in coloured circles, and when I researched I found that my payment was to Hungary. Is this a scam I thought. Then today, 90 minutes trying to ring HP on 4 different numbers. Payment went to HP.inc or similar. Online search required serial no, but I havent got the product yet. Questions about the order only have 2 options, no space for my comment. I will never forget these interactions. Told that I had to have laptop delivered to my shipping address, no option to change it. Finally HP doesnt give any contact details for customers re possible scams. Does HP care about that? My complaint is in. Does HP train staff properly. Laurence Mendes

It's unbelievably actually TRUE ! - H.P. won't allow me to use anybody else's ink / powder in my printer - I bought some replacement cartridges from Ink jungle ( a HP partner) they say who guarantee compatibility with my printer - but they have been locked out from functioning by H.P. they confirmed it on a recorded transcript - is this a monopoly - Who owns my printer Me ? - can you imagine if you had to buy one companies fuel if you bought a certain type of car ? !!!!!!!!!!! Come on H.p. what are you doing

HP continually update my information making sure I cannot use the printer unless I pay for HP products. I want to be able to choose my printer ink and do not wish to be dictated to by HP. Moving to a different provider

I purchased an HP Envy in October 2022 and obtained extended warranty in October 2024. Two incidences:
1. Nov 2024: The one key came off the key board. Took a month for approval of repairs after contacting HP numerous times. HP kept asking for the original purchase receipt from John Lewis and a photo of the serial number from the back cover of the lap top which was promptly provided.
2. May 2025: The mouse pad stopped working. After several phone calls and providing all evidence requested, all they can tell me is that they are awaiting approval as there the system does not allow authorisation. I have tried to file a formal complaint and was told they are not allowed take a complaint or pass me on to a manager. I suspect I have to wait for another month.
Worst possible service although the staff are polite

I have purchased HP products for 15 years. Not anymore. Delivered to wrong address. Failed to honour cash back. Post sales say they are too busy as staff have been moved to sales. Of review sites they say people just like to complain. When they failed to honour cash back on items over £3000 they suggested order was cancelled - for them to collect - so that I could reorder get a redelivery and get cash back. Post sales saying you have to do this via sales as they are different departments. So many 1 star reviews on here can't be a coincidence. Beware.

Recieved a faulty laptop, and I've had an absolute nightmare trying to return it, and get some help. The parcel was picked up for return, but I then recieve an email 4 days later telling me that the pick-up was unsuccessful. I can't get through to anyone on the number that's supposed to be for post-sales support, and all other avenues just tell me to call that number. I will never buy another HP product again after this experience, because non-existent support is a major issue for me. Particulalry when they're such a large expense. Terrible company, terrible service!

Deserves ZERO Stars ! I have wasted nearly 4 working days (no exaggeration) trying to resolve an issue with a laptop which arrived not working. I have been explicitly told (in emails) by BOTH Order Support and Technical Support that it is the others problem and that I need to contact them again (after after having done so numerous time) to resolve what is an internal management issue within HP UK. I would strongly advise against buying from HP until they have a Customer Services department, who can be contacted and who actually care about customers.