Hunt ADR Limited Opiniones 

I was dealt with in a very polite and courteous manner by the administrator Ella Suffrin. She kept me up to date on the case and what it was I needed to provide with regard to my claim. When the claim was rejected by the travel company, I was informed exactly of what I needed to do next to take the claim to arbitration and the cost. Being made fully aware that if I won my case the cost would be refunded.
Although there was no response after 28 days , a message to Ella for an update was soon followed by a response by the arbitration case handler.
It was great news that TUI had been found to be accountable for some aspects of the claim and were made to pay compensation.
I would recommend using Hunt ADR if you have a dispute with your travel company.

Like all the other reviews - exactly what you expected happen.. the arbitrator took well over the 28 days, the wording is clearly hurried. He probably decides our cases in 2 minutes and then onto the next.

cant use anyone else but huntADR and £350 to challenge the decision.

I was fooled by the “70%” win rate lol please don’t be !!

Disappointing effort from the arbitrator who had to be prompted to respond to our claim well after the 28 day period they allow. Final award was clearly hurried, the wording was misleading and simple mathematics were incorrect. To challenge this hurried response would have cost another £350 plus VAT and goodness knows how much longer in time and energy. Clearly companies like this don’t understand the hassle it’s already taken people to get this far. Other staff members were polite and helpful but really unimpressed with the arbitration process.

I agree with the other reviews.

The assessment of the company's response reveals significant concerns about their handling of our claims. While they maintain having considered all aspects presented, they focused solely on what they deemed the most material issues, suggesting a selective rather than comprehensive response strategy.

Particularly troubling is that although the matter proceeded through ABTA arbitration, their focus remained narrowly on contractual aspects while failing to address the fundamental standpoints of our claim.

It is deeply concerning that ABTA, as a CTSI-ADR approved body, directs consumers to HUNT ADR - a company that notably lacks CTSI-ADR approval and offers no cost-free route for reviewing natural justice concerns. This referral to a non-CTSI approved body seems to contradict ABTA's own standing as an approved alternative dispute resolution provider.

The requirement of an additional £350 plus VAT fee through HUNT ADR to challenge decisions exceeds typical small claims court costs for self-representation. This structure not only creates a significant financial barrier to justice but also raises serious questions about why a CTSI-ADR approved organisation would recommend a dispute resolution service that lacks equivalent consumer protection standards and imposes substantial costs for appealing decisions.

I had a strong case against Easyjet and Easyjet initially contested that Hunt had jurisdiction over the matter. They infact did, however the racism that I experienced on holiday (which was the main part if my claim), was deemed to be outside the scope of the scheme and I had to rely only on other matters which obviously meant that the value of my claim was reduced. I should have been offered an alternative platform to address my matter. Ella from Hunt ADR was very useful. I won my claim, however the damages awarded were insufficient and did not cover the pain and discomfort experienced by being bitten by ants in your bed.

Awful service! They are clearly on the travel companys side. Absolute scam. Wish I had just gone to the small claims court. Their response was shocking, not taking anything into account and zero empathy to the situation. Wish they worked more like The Ombudsman. I had a claim against P&O, would never ever use Hunt ADR again or P&O and would def not recommend.

All I can say is completely incompetent, I had a very good case against TUI and these uneducated individuals completely ruined my whole case. My arbitrator had no comprehension of the written word.

RESPONSE to comment below**
While I understand the role of arbitration and the legal framework with which decisions are made, my concerns are not simply about an unfavourable outcome. The arbitrator did not fully consider engage with or properly consider key aspects of evidence , which led to a flawed decision.

I had a very bad cruise with TUI costing £2,500. they offered me £350 compensation. I rejected this and went with Hunt-Travel arbitration which cost me £108. I made my complaint and the arbitrator sent a shortened version to TUI and they replied.( I feel they did not do my complaint justice) I then had the opportunity to make a final comment. In my case TUI did not submit a final comment as they did not want to submit the evidence asked for as this would have strengthened my case. The Arbitrator took this to mean nothing in the final outcome and he also concluded that I had received £350 which I had not. They awarded a minimal amount which was for the 5 days out of 7 that were disastrous. They are now saying if I want to take this further I will need to pay them a further £350. I had a very good case and they made a mess of it. Funny how giving them more money will somehow help me win my case when they couldn’t do it the first time. I have made a complaint due to the error made by the arbitrator and will update you on their response. Well I received a response and they took no accountability for their errors so I have lodged a complaint with ABTA in the hope that they stop recommending such an incompetent service and give some recourse to those who have been wronged. I will continue to update this review. ABTA came back today (2.10.24)to say I should remove my review as I’m not allowed to tell any details of my case in line with HUNT’s terms. ABTA policing HUNT’s reviews???? Think that tells us all we need to know about ABTA advising me to use HUNT. My advice is to use a small claims court.

RESPONSE

Over 5 months to get a response ?

Highly trained is laughable. If the arbitrator was indeed highly trained in the legalities then the outcome would have been very different.

I hope no one falls for the lies you write

Extremely disappointed with his service, he was effectively a messenger, there was no interaction, he failed to put his foot down, he did not put his foot down to highlight to the parties of the deadly costs consequences. Never use his service

Following unsuccessful negotiations with TUI regarding a complaint I took the issue to arbitration with Hunt ADR.
The complaint related to a series of very late changes to hotels of an inferior quality to that advertised on the tour that we had booked.
Initially I found the User Interface on the Hunt ADR web site rather ‘clunky’ and not particularly intuitive however, after a conversation and a couple of message exchanges with Ella on the Help Desk regarding the uploading of documents, my queries were solved quickly and efficiently and after that it was plain sailing.
The process worked exactly as described on the Hunt ADR (and ABTA) websites.
Whilst I was awarded the case and received an increased compensation to that offered by TUI (and therefore a refund of my arbitration fee), I was disappointed that the ‘Loss of Enjoyment’ figure arrived at by Hunt ADR seemed not to fully take account of the time, angst and concern that I had experienced in trying (and failing) to contact TUI representatives on several occasions and therefore wondering what further problems the next hotel downgrade might bring. The Hunt ADR award appeared to focus on the ‘Loss of Enjoyment’ element at the hotels that were actually changed / downgraded.
Overall I would say that the arbitrator’s final decision clearly took account of our detailed submission and evidence as elements of that evidence were quoted verbatim. As always with negotiated settlements you will need a strong case with substantial evidence in order to stand a good chance of success.
So a satisfactory result for me.
Well done and many thanks to Hunt ADR

We are happy with the arbitration process although the process did take almost 7 months but this was mainly down to Carnival dragging its feet in replying to any correspondence (taking the full 21 days to respond) which was cumbersome. The outcome was fair and the Arbitrator found in our favour. Which was hardly surprising given the evidence, Why large companies feel it necessary to dispute every complaint is beyond me, Just get the service right in the first place. Hunts website proved to be difficult to navigate at times but all in all a satisfactory service. A big thank you to our case administrator Ella Sufrin for your help.

It was a long process but worth it in the end, thank you guys , won my case against On The Beach.
I can now put this behind me finally

Extremely helpful, easy enough to go through the process, and very professional. So pleased my case is now closed!
EasyJet Holidays seemed to think it was ok to sell me a holiday that didn’t exist and not take ownership of their error! Arriving at a building site in Turkey, late at night, and as a solo traveller! Ive never been so scared! ABTA also couldn’t see fault? I’m still not ready to take another holiday yet, 14 months later but at least now I can work on myself and put this terrifying experience behind me.. Thank you Hunt ADR Ltd for closure.

Satisfactory Arbitration process following almost 12 months of correspondence with ABTA which was cumbersome - and ABTA quite useless in dealing with the complaint. We then had to repeat the process with Hunt ADR as we had to upload all the correspondence again. The outcome was fair and the Arbitrator found in our favour. However the website proved to be quite difficult to navigate.

After an intense and eye opening week undertaking the accredited meditation training, I can say Gregg, John and Kelly were amazing. I would recommend Hunt ADR to anyone. The experience, knowledge and skill base is unrivalled, and the friends I've made and progress has been a fantastic experience. Such an amazing programme, and wonderful experience.

Great training to gain certification as a mediator.

I found this service to be efficient, responsive and professional. Ella was particularly very supportive and helpful. Hunt’s communications were clear and timely. I found the website needed a bit of navigation initially but easy to use once I got the hang of it.
I found the whole process to be stress free. After two years of challenging a Cruise Provider who had subsequently closed down all communications on the basis they were right, the arbitrator found in my favour and I was given a full refund and costs.

There are plenty of training courses in mediation but the mediation course with Hunt ADR lived up to its expectations. The course is CMC accredited and on completion you can apply to join the CMC as an associate. The course was exceptionally well run with excellent tutors.

Recently completed a mediation course with Hunt ADR. Could not recommend more - from the initial preparation to the course content and final assessment support nothing was too much. I would recommend Hunt ADR to any colleague and will certainly look for further CPD/ training with them.

This was a thoroughly excellent 5 day mediation course and very reasonably priced. Highly recommended!