There’s a reason (or several) why the only good reviews on this page are for their courses and not their role as mediators. Shambolic process, with technical glitches on their end and no communication... Ver más
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Consulta las opiniones de los clientes
I used this travel arbitration company in relation to a refund of a deposit paid to TUI. My refund was received after a year of a complaint procedure with TUI. Based on my own personal experience thi... Ver más
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Totally biased against customer complaining about Tui holiday . The holiday was just awful . Tui rep totally disinterested . Hunt adr awarded 50.00 . DO NOT waste you time and money . Go to the small... Ver más
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I completed the 5 day Mediation Course with Gregg, Kelly and John and thoroughly enjoyed myself. It was intense and it was involved but wow, what a lot to learn. I spent a week with a wonderful group... Ver más
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Información sobre la empresa
Escrito por la empresa
Hunt ADR is a leading provider of mediation and arbitration services, with a strong reputation for excellence in training and professional development. We specialise in accredited mediation training programmes, helping individuals gain the skills and confidence to practise as mediators and we offer comprehensive CPD programmes to ensure that mediators and arbitrators maintain and enhance their expertise throughout their careers. Our training is delivered by experienced practitioners and is designed to combine practical learning with a deep understanding of the principles of dispute resolution. We provide CPD opportunities ranging from refresher courses to advanced workshops, ensuring that professionals at every stage of their career can continue to grow. Alongside training, Hunt ADR administers mediation and arbitration services for civil and commercial disputes, including dedicated schemes in the travel sector. All cases are decided independently by qualified arbitrators and mediators, ensuring impartiality, fairness and transparency in every matter. Whether you are seeking a trusted forum to resolve disputes or aiming to develop your skills as a dispute resolution professional, Hunt ADR is committed to raising standards, supporting practitioners, and delivering fair outcomes. We are also proud supporters of local foodbanks, helping to give back to the communities we serve.
Información de contacto
PO Box 12627, CM12 2EZ, Billericay, Reino Unido
- 02070431674
- adr@huntadr.com
- huntadr.com
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Fair arbitration starts with selection of arbritrator
Tui refused to provide a detailed response as required by the ABTA Code 5b.
ABTA refused to investigate 15 breaches of Code and suggested I use their Arbitrator which will cost even more money.
Arbitrators are normally chosen by agreement by both parties, often from a list presented to them. This supports independency. I am sure HUNT would agree with this principle.
But ABTA dont appear to give this option and therefore the process starts from lack of independence or trust. I now see that HUNT receive majority negative feedback from people that have used them. So, the Law it will have to be
UPDATE Abta have confirmed again, internal review. Up to 6 mths to carry out. Not commented on arbitration process being totally selected by them. In summary, no comfort to consumers other than financial if the tour operator goes bust. They are supporting a Tui complaints process designed not to answer detail of any complaint, even when possible fraud and breach of GDPR has occurred.
In response to HUNT - in my experience arbiters are not chosen by the party looking after the interests of the alleged party. You are not a judge so comparison invalid. Most of the positive reviews I have read about HUNT relate to training services. You appear to have not indicated the percentage of your income for arbritation services coming just from ABTA, no doubt commercial secret. I will judge on your lack of transparency. Beware consumers, especially those of Tui who will not give you a detailed response, as require by the Code which has no teeth, even if there is suspected fraud, WHICH THEY REFUSE TO COMMENT.

Respuesta de Hunt ADR Limited
We complained to TUI regarding a…
We complained to TUI regarding a holiday sold and they didn’t agree so we decided to go further we were only offered this company so we paid the fee and we are still waiting for a resolution I have never experienced such rubbish customer service in my life they do not want to help you and just keep saying we are very busy. Do they not realise that we only complain when we have had a rubbish experience and expect a resolution within a good time line and not still waiting 12 months after the initial complaint definitely avoid, it’s obvious that this company have been added to represent TUI and not the actual customer complaining

Respuesta de Hunt ADR Limited
Unregulated Corrupt organisation used…
Unregulated Corrupt organisation used by ABTA.
I have just used this appalling Organisation. ABTA directed me to HUNT after Jet 2 sold a package holiday full of service failures under the package holiday act 2018.
Unfortunately, HUNT will effectively steal your money and then deliberately put the case in favour of Jet 2 from my experience 2022.
The staff at HUNT are completely rude and unprofessional. The organisation will then fail to explain the process and in turn fail to use your evidence.
The case took over 6 months before anyone looked into the case. Nobody including the arbitrator will contact you during your case. Before you know it, your case will automatically fail in favour of the travel firm leaving you with further debt to pay.
I decided to make a formal complaint, the complaints manager was totally unprofessional in not accepting any service failures.
Basically, HUNT is completely corrupt and offers no help with your complaints against Jet 2 in my experience.
The organisation is totally biased and corrupt in every aspect. I can’t stress enough, do not use this corrupt organisation through ABTA!
FACT ~ HUNT are not regulated like most decent firms. This means, they make their own rules up leaving you isolated from reaching out for additional support.
The package holiday act 2018 Requires travel Arbitration firms to adhere to these rules. if you’re a victim of this act, the travel firm must adhere to this act. HUNT appears to turn a blind eye to the act and will automatically deny you of any fair chance of having your case investigated. Once, you lose your case, you have a further option to have your case reviewed in an appeal with another of HUNTS arbitrator. This costs around an additional £400. It’s obvious here, they have put this amount in place to put you off. What person would give the HUNT any more money when they have demonstrated what a scammer would do to someone. I feel Scammed by HUNT when you go to lengths to provide independent reports with substantial evidence that is not considered by HUNT!
My advice to anyone thinking of using HUNT don’t ! I would consider the small claims court after speaking to the travel firm. At least, you will have a chance here with trusted people unlike this corrupt organisation!
I don’t understand who would work at this organisation, they’re complete scammers and would hope, trading standards will close this organisation down shortly. Absolutely disgusting organisation that have left my family out of pocket!!
😡😡😡😡😡😡😡😡😡
I have now escalated the complaint to senior management of HUNT who’s name incidentally is the same name as the Firm.
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I’ve received a final response from HUNT stating that most customers will read my review and think I’m being aggressive. I’m a very nice person who wanted a family holiday from Jet 2 at a cost of over £5000 but didn’t get one as agreed under 2018 package holiday act. HUNT have fully protected Jet 2 at all costs despite demonstrating clear substantial evidence Jet 2 breached the contract. HUNT have responded stating they’re going to update this review soon with their own response, however please don’t be fooled by HUNT. I will now continue to escalate this complaint to trading standards as HUNT do not like being told the truth in that they protect travel companies like JET 2 at all costs even if this mean turning a blind eye to independent evidence reports. HUNT know exactly how to protect travel organisations, it’s almost laughable to see how unprofessional they’re. My advice again, stay clear of HUNT.
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NEW UPDATE FROM HUNT WITH MY REACTION 😡
As stated, Hunt have now exhausted their complaints procedure and issued their final response below 23 August 2023 to attempt to judge my opinion in that I’ve issued Misleading information and that my tone was aggressive. May I explain, in this timeframe neither manager or CEO has contacted me directly to discuss the complaint in person. HUNT are never to be trusted in any situation regarding your much needed case facts. The only person at HUNT you will speak with is an aggressive lady who has great pleasure in being rude and unhelpful providing misleading information.
HUNT ignored the evidence I gave to them period! which was substantial! HUNT stated they’re cheap in their trust pilot response, they’re are cheap for one reason, they’re truly unprofessional and will leave you financially worse off. HUNT and ABTA want to give the impression ABTA’s dedicated arbitration team (HUNT) are economical for all users. It’s nothing but a tactic to wear you out forcing you to surrender.
ABTA were fully responsible for choosing HUNT as an arbitration. HUNT stated I chose HUNT, absolutely incorrect statement from the head of HUNT. HUNT are nothing but Scammers who operate with ABTA

Respuesta de Hunt ADR Limited
Foundation in Mediation & ADR
Well presented and informative online learning, with manageable modules. Lots of essential information along with useful and helpful advice. Provides a greater understanding of approaches and techniques that can be applied even outside of any formal process in order to achieve a mutually agreeable outcome.

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Should have enrolled years ago!
Really enjoyable, practical course which is delivered by highly experienced trainers. The course is fast paced and designed to give a good understanding of the mediation process and provide a thorough grounding for both the assessment and subsequent application as a professional mediator. Most enjoyable part for me was understanding more about the underlying psychology relating to managing the parties.

Respuesta de Hunt ADR Limited
Mediation Training Course
I recently completed the accredited mediation training course with Hunt ADR. Gregg and his team were brilliant! They had such a wealth of experience between them to pass on and I gained so much from the week. The team made sure that I was fully ready for the assessment. Would definitely recommend this course 👍. Victoria

Respuesta de Hunt ADR Limited
Great experience agreeing a fair…
Great experience agreeing a fair decision with our holiday complaint. Ella kept us updated along the way. Thank you for great customer service and a positive outcome

Respuesta de Hunt ADR Limited
I found the help & encouragement from…
I found the help & encouragement from Ella in arbitration invaluable. I think that without her unbiased but kindly support I would have truly given up! My results were fare & I am very happy but without Arbitration they would have been the total opposite!

Respuesta de Hunt ADR Limited
Proving that you can teach an old dog…
Proving that you can teach an old dog new tricks, Gregg, Kelly, Diana and John made this an interesting and enjoyable week that really helped you to evaluate a situation of conflict in a new way, focused on resolution rather than legal answers. It was informative, challenging and like all great learning environments, fun. Thanks to Gregg and the HuntADR team.

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Great mediation training
I was very pleased with the mediation training that Hunt ADR provided. It was very professional, rigorous, and informative. I'm happy to recommend Hunt ADR for any ADR training.

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I was happy with the way the training…
I was happy with the way the training was done, with clear guidance on what was expected of us at the end. The assessment was not daunting, as we had already been through a couple of mock assessments with video simulations of what to do. I will recommend them at any time.

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CMC Registered Training Program
My name is Marzia Rahman Proma. Im doing LLM in International Commercial Law and ADR at Ulster University. I did my training under Hunt ADR in March, 2023. It was very fruitful for me as for the first time I had practically learned about mediation process. I enjoyed the training session specially the role play sessions. Many thanks to Hunt ADR for arranging such an effective training program.

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Don't use them if you have a problem…
Don't use them if you have a problem with your holiday, not what you booked, not the service you booked. Just bite your lip and don't use that holiday company again. We had all the proof of a holiday from hell.We went to ABTA then to arbitration and lost the case ! How we will never know but at the end of we had to pay our arbitration fee and Jet2 fee aswell,as we lost the case. Please save your well earned money and do not go to this arbitration. ABTA means nothing at all. If your holiday is not what you booked and was a total let down learn from it please don't waste your cash. And please save yourself from wasting your time. There's a big scam going on somewhere.

Respuesta de Hunt ADR Limited
I recently did training with Hunt ADR
I recently did training with Hunt ADR, to become a CMC Accredited Mediator. They are a great company, and were brilliant in helping me to qualify.

Respuesta de Hunt ADR Limited
AVOID!!
AVOID!!
I used this company as I had many issues with a holiday I booked through TUI. I paid Hunt ADR fees in hope that Tui would be held accountable, but this did not happen.
They are just there to take your money, do not waste your time and after they say you don’t have a claim you have to pay for the travel agent fees £108! Plus your own.
My complaint was in regards to paying for all inclusive … the hotel shut down at 21:45pm every night!
You were only allowed to get two drinks from the bar at anyone time, we were a family of 2 adults and 5 children!
Food was horrendous
Delayed an hour, sat on tarmac for 1 hour waiting for ladders, sat at luggage claim for 4.5hrs !!
Description and stars of the hotel all incorrect!
And this company states we don’t have a claim!
This company is a joke. I’m sure in this small snippet of my holiday people would agree there was a claim there !
Stay away from this company I wish I had

Respuesta de Hunt ADR Limited
Do not use them for Travel Arbitration
I wish I'd seen these reviews before I agreed to go to Travel Arbitration, part of Hunt ADR. Absolute waste of time and money and the arbitrator was obviously completely out of touch with being a customer in the care of a travel company, in this case TUI. We had a number of complaints over the holiday with TUI, the most serious of which was while being in the care of TUI being dropped off, while already running very late, at the wrong airport when coming home and having to fend for ourselves to get to the correct airport via taxi. It was a very stressful time, we almost missed our flight and this was a clear breach of their duty of care. The arbitrator's response was....... well that stressful time amounted to about 1% of the holiday and therefore de-minimis and therefore not worthy of any compensation. What planet is the arbitrator on?! It basically gives carte blanche for the holiday company to do anything they want if you just base time spent in absolute misery and stress compared to the overall holiday time when working out compensation! Avoid at all costs. In my opinion they are an absolute shambles and are completely on the side of the travel company. I repeat avoid at all costs.

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Foundation in Mediation & ADR Course
This was a really interesting course. As a first contact with mediation I believe it might be really useful. I especially liked the module covering the case law for mediation!

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Disgusting company
Please to not use this service absolutely a scam they let us down so badly had to pay £216 for a crap service you have been warned

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Fantastic Course Delivery For CMC Accredited Mediator
I attended an intensive 1 week course with HUNT ADR and i am glad i did. The trainers and facilitators were absolutely brilliant from start to finish.
It was nice sharing experiences and finding out how mediation can help shape some of those experiences into better perspective. This is highly recommended for anyone looking to diversify in the mediation field.
Yusuf A

Respuesta de Hunt ADR Limited
Travel Arbitration
I made contact with Hunt ADR as part of taking a travel company to stage 2 of the ABTA process.
My experience is limited to registering the case as the travel company decided to settle in full during the period where they could submit their supporting evidence for their side of the case.
Registration was easy.
Dashboard easy to use.
Email Contact was professional.
I have no complaints regarding the contact I had with this company.

Respuesta de Hunt ADR Limited
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