Hydreight Wellness Opiniones 

I like the model of Hydreight. We have just had issues with the app being glitchy and then the telehealth is hit or miss which is frustrating to the flow of your business.

I PLACED THE ORDER AND RECEIVED A NOTIFICATION MY ORDER IS BEING PREPARED TO SHIP. AFTER A SEVERAL DAYS OF WAITING AND CHECKING EMAILS FOR ANY UPDATES REGARDING THE ORDER, CHECKING FOR UPDATES VIA TRACKING NUMBER AND NO UPDATES WHATSOEVER, ONLY THE SAME INFORMATION FROM THE ORIGINAL NOTIFICATION. THEN, I HAD TO SPEND MORE TIME EMAILING THE HYDREIGHT ONLY TO DETERMINE THE PRODUCT WAS OUT OF STOCK. BUT WOUD BE ORDERED THROUGH MEDLINE. HOWEVER, THERE WAS NO APOLOGY WHATSOEVER. NOR, WAS THERE AN EXPLANATION/RESPONSE REGARDING HOW/WHY I WAS ABLE TO PLACE MY ORDER OR SPEND HUNDREDS ON PRODUCTS THAT WEREN'T AVAILABLE. AND THERE WAS NEVER A RESPONSE TO MY EMAIL (THE ONLY WAY YOU CAN GET IN TOUCH WITH ANYONE AT HYDREIGHT) ASKING HOW TO PREVENT THIS FROM HAPPENING AGAIN AS I LOST CLIENTS AND I CAN NEVER GET THE TIME, ENERGY OR EFFORT BACK I SPENT (NEARLY TWO WEEKS) TRYING TO TRACK DOWN A PACKAGE THAT WAS ACTUALLY “NOT” BEING PROCESSED OR PACKED IN SPITE OF THE MESSAGE THAT INDICATED IT WAS BEING PREPARED.

The app isn’t that intuitive. I feel like there could be less clicks to get what you need and not have the redundancy I see. Some of the boxes on the app (prior to the appointment with the medical director) are super tiny and already checked “no”. Hard to see.

The response time to ticket issues have be exceptional!

I hate Hydreight. They charge $25 for a consult that the docs never show up to and when they do show up they say “any questions” and that’s it. Really?! That’s your version of a compliant consult with a medical doctor prior to treatment???? Insane!!

Quick delivery

I liked that I recieved most of my order in a timely fashion, I dislike that I still have not recieved part of my order almost 2 weeks later.....:(

To be a technology company, the software is not very end-user friendly and there are too many bugs that require workarounds, like the android app or not being able to put prices in the inventory. They is no way to find videos (youtude how to vids are private) or read the instruction manuals while doing the work in the app or on the computer. I understand that it is an attempt to protect from copies of the business model but it make using it very difficult. The instructions are meant to be in small chunks of info but the presentation is pointless in isolation from doing the work and requires too many clicks to find solutions or next steps. Due to this it took me too long to set the business with the learning curve around setting up the app. The tech response time is good but everything cant be solved through email, sometime you have to talk to a human to troubleshoot.

Medications and supplies arrived in 2 days!

Great personalized care. Nurse was educated and skilled. Will continue to schedule with Wisco Drips!

As a contractor and new business owner, I appreciate the support Hydreight has provided as I establish and grow my wellness business. Having access to its platform, provider network, and service offerings has been valuable during the startup process. I also appreciate the team’s assistance with questions and operational concerns.

As a patient, my experience with Hydreight Wellness’s online GLP-1 service was positive and convenient. The process was simple to complete, the questions were clear, and I was able to provide my health information from the comfort of my home. I appreciated how organized and professional the platform felt throughout the process. Overall, it made accessing GLP-1 care easy and stress-free.

Super excited company has offered lots of information

Excellent, Professional and prompt service. I love that I can communicate with an actual human and not a chat bot thats designed to filter.

Responsive.. thank you. They give you the tools you just need to utilize them.

My clients can never get an appointment with a Dr so I am always canceling on them. We waited an hour and a half today (other days the wait is just as long). It’s frustrating.

I’ve had a good experience with the company so far. They have been responsive whenever I’ve reached out by email, which I really appreciate. My orders have also been processed and delivered fairly quickly. Overall, the communication and delivery service have been reliable and efficient.

It was very easy to follow the onboarding process. I was well informed of all the different steps I needed to complete before going live. The one and only downfall was the time it took to get my items in the “Dream Bundle” that I purchased. Thank you Hydreight for this awesome opportunity to serve others.

The onboarding, training, and ordering resources are scattered all over the internet. This would br fine if there was some kind of printed guide/ documents that would allow you to navigate things.
Also, if you need help with anything you have to email one of the individual help sections and when you finally get a response the question you need answered is ultimately "not covered under that part of the company".. it is very frustrated and not user friendly. It is not easy for a person who already holds a full time job to piece everything together.