Hydreight Wellness Opiniones 

When reaching out to the techs to inquire about medication orders, processes, etc., they don’t seem to be knowledgeable about protocols. That is concerning but everything else has been great.

My order gets here safe and sound

The onboarding set up is not great. The limited options for the live videos make it hard for those of us with full time jobs looking to do this as a side hustle. I feel like I’ve been hunting all over for answers to my questions and not getting very far. I love the business model, just feel the onboarding is lacking.

The support and guidance that I was promised was nonexistent. Classes are done over Zoom once a week. Classes were canceled, so I had to wait another week to take the same course. When I reached out for help the first time I was sent to a website. When I complained a second time, I received a phone call that was very condescending telling me I didn’t understand things. That is why I was reaching out for assistance instead of helping me understand things I was belittled for not understanding things. The money I paid for this was a waste of money. I ended up having to spend money with somebody else to find out the information that I was promised with you guys. I tried contacting my salesman once I paid for the course he completely ghosted me. I wish I would’ve seen the Better Business Bureau reviews before I signed up. I would detour anybody from signing up with you guys. It has been a horrible, horrible experience and it put me back farther than it moved me forward.

Answered questions but dislike that if you send the question to the incorrect department you’re told it’s the wrong department instead of them telling you and forwarding you to the right department. It’s a big waste of time on both ends. Dislike response time as well. It’s difficult enough starting a business and much more with lack of timely support or one person who can you report to the right places

I haven’t been getting alerts that my packages are being delivered. I’m unsure how long my refrigerator meds were sitting on the step before I found them at 9 pm as I was talking the trash out at the end of the night. No emails, not updated through the tracking platform, no knocks on the door, no doorbell. This is very concerning to me since it’s the second delivery and the second time it’s happened. What if I wasn’t home or did t happen to talk outside that night?

I am happy with the speediness of ordering and delivery. Only took about 5 days from order to doorstep (and I live in Alaska, so probably quicker in the states).

the app is horible! you really need to do something about the app. It is non-stop freezing. I have to turn off/on my phone multiple times.

This onboarding process has been awful. You are having to guess at everything that you are doing. Everyone needs a personal business coach to get up and running. This is not for anyone who has never worked for IV infusion. It should be set up for a nurse who’s not worked for an infusion company to be able to get up and running no problem and on top of that most ruses have never owned their own business. I would not recommend this platform to anyone.

Support team is always quick to respond. Thank you!

It might be out of your hands, but the length of time for my clients to get their NAD is too long. One client ordered hers 6 weeks ago and still hadn’t heard anything.

The tech team is GREAT! Super responsive and very helpful.

The application frequently crashes or freezes and i constantly need to log out and reload the application just to complete small tasks

This company has provided me with the opportunity to grow and independent businesses. My only complaint so far is I wish the company would have provided more transparency regarding medications that are frequently out of stock.

I’m in between 3-4. I think communication fades once people buy in- and don’t get me wrong I think a lot of people assume it’s all set up and ready to go for them- no it takes work to get YOUR business going- however some things are beyond the business owners control and are on the platform/vendors/app etc and the communication surrounding those things is lacking- I also think there needs to be better app integration- there should be a desktop version- to make charting easier. It needs to be communicated that providers are 3rd party and 7a-12a is not necessarily accurate but it “can” be during those hours. I think the idea and the company is a solid one it just needs some tweaks

Fairly easy ordering process and great communication regarding order /shipping status.

Long wait times for physicians to pick up consult appointments. Tara king info on terzepitide orders would be very helpful for clients when ordering product. Several clients complaining about using the app and it consistently telling them their password is incorrect, more issues with this with clients who have android phones,

The Hydreight platform makes a service provider feel so accomplished as it fosters growth within our profession while providing the space and structure for us to join and make a difference in the client’s wellness journey.

Seems like it will be good, seems like a good idea. Terrible implementation.

Poor customer support. We couldn’t do business at all. After the onboarding training and set up took us almost the whole year to get everything set up and when finally started to promote the annual membership ends. We ask them for an extension and they did 2 extra months but at the end all of the vitamins and supplements were already expired and we didn’t get any reimbursement. The set up fee is too expensive to continue with no business at all. We decide to not renew it. The company over promised and under delivered.