Hydreight Wellness Opiniones 

Very difficult to navigate platform for providers & patients. Delayed responsiveness and minimal helpfulness from pharmacy/ordering portal. Delayed shipments of medications. Difficult to get providers on calls for patient consultations.

Supply delays caused significant lost in business

My initial Call with Brooklyn this spring was amazing. Walking through the launch process was less than stellar, not clear, had no idea what to do next, didn't even know for a long time there were videos to watch that walk you through the platform itself as a provider OR on the business end. On communications that part was not helpful.

However, since the launch, my supply orders (when meds are available) arrive quickly. Communication at times is still difficult, I do still have questions that have not been answered, even if it's to direct me to the resources that would be better than no response. Overall, I am thankful I signed up as it does allow me the privilege of helping clients feel their best!

No one to talk to only e-mail. On the weekends it's crickets. So frustrating.

Communication was challenging but when I started copying Brooklyn things got better. Some things were unclear to me initially in terms of processes . More stream lining support would be awesome and more details to help navigate through the process .

Easy process, just a little expensive.

My discovery call was thorough. However, I felt like Things were not clear and I felt like I was floundering. I did like the webinar that Anita did. I would suggest assigning coaches, not just webinars. Someone that has walked through the steps and you can ask questions too. Maybe a conference or in person education. I was a bit disappointed on how inefficient responses to email are. I am still waiting for a response for a request for a COI.

I ordered 1case of 1000ml LR and iv poles. I got in the mail instead iv looked and alcohol wipes. No LR. You have no number to call and finding the correct email to get assistance is so hard. I have not found working with this company easy at all. The portal and app is like it was made by a dinosaur.

quick to any any question very happy

Alot of money for start up and annual Buisness. Poor options for supplies. As an independent contractor I can't choose my own preferred PIV catheters. Choices for IV supplies are extremely limited. Threatens professionals if they order preferred professional kits and equipment from the same suppliers through their own accounts. Attempts to request preferred equipment that is also used in magnet hospitals, national infusion companies, and IV specialist nurses, are ignored. Only pointed to the extremely limited undesirable equipment limitations. Despite having a decade of experience in ordering safe equipment from reputable distributors they also use. It's disappointing that they are so hypocritical.
Also there is no timeline for the government program promise of patients. When asked I was told "it's above my pay grade". Apparently this promise has been used for years to get nurses to sign up with no real timeline provided. Currently not a fan, trying to get everything set up but the closer I get the more I regret signing up because as an IV specialist and a PICC line nurse I have developed a technique with a specific piv cather brand/style. And to be limited and threatened, I am forced to use subpar devices which is very frustrating. I would avoid signing up, there is NO WAY to get your money back as far as I know because they will fight relentlessly using the contract you signed. Deceptive sales techniques by saying there is limited time for sales bundles and discounted price. It's been the same for years according to reviews. If I could request a refund due to the fact they limit my ability as an iv specialist to subpar supplies I would.

Which there were live people to speak with for real time issues. Email takes to long.

When products are available shipping happens fast. Thank you.

Very helpful, resourceful, and fast!

This app is not user-friendly and each time I’ve tried to connect with a provider I’ve had difficulty and the provider has had to reach out by telephone to complete the visit

There’s always a reply on any queries and assistance on the next day, not longer than that as a new member of Hydreigth I really appreciate that.
Thank you

Michelle, with the digital ordering team, has been very helpful with the issues I had with IV catheters. She has followed through with her help and contacted the companies to see what was available.

The booking site is glitchy and not user friendly. Support is inly available via an online support ticket with a 24 hour turn around so when clients have difficulty booking, there is no support in real time. The feedback from the platform usually refers me to a “frequently asked questions page” essentially dissmissing my concern or, they will respond with “the problem is fixed now” without validating that the problem actually occured on their end. (So did I make it up?—- this lacks accountability and transparency leaving me with confusion of whether the glitch occured on my end or theirs)… this whole platform pyramid has me feeling unconfident in marketing myself publicly. I’m afraid to host pop-up event because I would need to be able to book and get Medical consultation in real time and, when I’ve tested this, I’ve been unsuccessful two times. I’ve not had any feedback in person and the online communication, is very back-and-forth and superficial not really saying much.

👏 thanks. Very fast and proficient