i had bought a pool robot from i garden through a european dealer (decathlon). since my pool wall was clean i only used the floor mode. when i needed the wall mode function, the robot didn't do the j... Ver más
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Consulta las opiniones de los clientes
Had an issue with right track not turning on our KN35 and found that the drive cog had sheared off the main body housing. Customer Support was great and did not hesitate to send out a replacement pro... Ver más
I love the job the KN35 does cleaning my pool, Unfortunately, I have had numerous problems with the tracks staying in the wheel grooves. They have slide off, requiring me to work them back on - not... Ver más
The swim jet is so versatile. Our entire family uses it for fitness, fun and recovery. I initially bought the swim jet for me to be able to swim "laps." However, using the swim jet for waves ver... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Información de contacto
Estados Unidos
- +1 (888) 880‑3320
- customercare@igarden.ai
- igarden.ai
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Fast response to my problem
Faulty product, high-pressure ai customer service
The product did not work right out of the box. The ai bot pressured me hard to let them send me a new battery, hoping it would solve the problem. But it felt very hard-handed and I was concerned that the ai bot was programmed to stall as much as possible so the return window closed. When I insisted I wanted a refund (who is going to trust a product that doesn’t work straight out of the box?) the ai bot pressured me over and over to “give them a second chance.” It got way too intense and uncomfortable.

Respuesta de iGarden
Excellent customer service
I purchased a robotic pool cleaner from iGarden. Shortly afterwards, I began having some issues with the device. I reached out to customer service and they replied almost immediately. I have emailed them a handful of times and they always get back to me, usually in a matter of minutes. They worked hard to resolve the issues I was having and they didn't stop until troubleshooting until I was completely satisfied. I would purchase products from iGarden again, solely for their superior customer service.
Exceptionally fast response time on a…
Exceptionally fast response time on a Saturday night late continued into Sunday late night. Unheard of!
Correct solution found by Monday.
Couldn’t have had a better experience.
100% positive experience with igarden
Bought the swim jet and my whole family loves it. Customer service is very responsive. Over all very please.
Resolving issue with unit not charging
Yes. They responded immediately to each and every email communication and they will resolve me issue with a replacement
It's a work horse, we named it Frank the Tank
The product has been great,we put it in the water every other day and keep it so clean.
Had a issue and was contacted within the hour . Doesn't seem like you could ask for much better.
I appreciate good products and great customer service.
essai swim jet x30 p30
livraison un peu tardive mais quelle surprise reçu un X30P30 super matériel après une mise en route et un essai de 1mois toute la famille est contente les enfants jouent avec toutes les vitesses les parent ont essaye et ont été rapidement fatigue vitesse 2 et 3 quant a nous les grands parents ma femme nage tous les jour en vitesse 1 et moi je me fait masser en vitesse 3 et4
tous mes voisins veulent essayer
donc matériel correspondant bien à mon attente je conseille d'acheter ce matériel aussi bien pour la nage que pour le fun
I already tried my swim jet X several…
I already tried my swim jet X several times and it works great! I went up to level three and the flow is pretty strong, quite sufficient for a workout. The battery seems to hold the charge well. So far so good.
I was helped promptly by Bell of…
I was helped promptly by Bell of customer service. all good and fast.
The device is spectacular!
The device is spectacular!!
No noise, good flow in 4 different levels.
The service, (when there is a problem) is superb! Till late in the evening, they do everything possible to help you! I can strongly advise everyone to buy the I Garden streamer!! PERFECT!!
Great Pool Robot!
We have had the Kpro 1000 for just under a year now, and it has kept our pool clean and relatively maintenance-free with skimming otherwise. Would recommend!
Amazing in every way!!!
Great customer service, equipment arrived on time, product was very easy to set up, and the XPro model exceeding my expectations…the unit provides a lb amazing workout and is also really fun for the family.
Great product
Great product! Easy to charge and to use. Perfect for my small pool where I now can get a great cardio workout!
The products are excellent
The products are excellent, but anytime I do have an issue, the staff is A+ in service and resolution. Highly recommend
The customer service I’ve received at I…
The customer service I’ve received at I garden has been wonderful. They are very quick to respond and work hard to resolve any questions that I’ve had. Thank you for making asking questions an resolving problems so easy!
The swim jet has been a lifechanger for…
The swim jet has been a lifechanger for me. All good experiences so far. Ordering was easy. Customer service calls were no hassle calls. I got the swimjet on time and I am using it regularly every since to keep my swim routine going through the busy week. Couldnt be happier with it.
Btw - my kids love the fun mode a lot !
The updated pool experience
I enjoy this product in the pool. The customer service unit is considerate, compassionate and understanding. Great service makes for a great product.
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