I bought this for my husbands birthday as he loves breakfast food and it didn’t disappoint. Soft bread which didn’t go hard in the toaster like we’ve known sour dough to do before, delicious golden yo... Ver más
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Consulta las opiniones de los clientes
We had neighbours to thank and found IMP & MAKER had choices taylor made to the very people we were thanking. These were packed and presented perfectly delivered very quickly and with great commun... Ver más
A friend sent me an Imp & Maker Signature British Farmhouse Breakfast Hamper for my birthday. It was a complete surprise and arrived on the requested day. The experience from the beginning was 5 star... Ver más
La empresa ha respondido
Sarah and her team deliver an amazing gift experience with amazing products second to none, we have used her service many times, always far exceeded our expectations for our friend's and family. T... Ver más
Información sobre la empresa
- Tienda de canastas de regalos
- Tienda de bebidas alcohólicas
- Proveedor de regalos corporativos
- Proveedor de productos comestibles
- Tienda de regalos
Escrito por la empresa
IMP & MAKER was founded to curate food & drink experiences that will create exceptional occasions for our consumers with this in mind. With limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn We are proud to be the gift, that our customers say, just keeps giving.
Información de contacto
Lancaster Court, Coldham Road Industrial Estate, LN4 4SE, Lincolnshire, Reino Unido
- 01205 631144
- info@impandmaker.co.uk
- impandmaker.co.uk
4,8
Excelente
825 opiniones
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Luxury & Professional
Friendly, polite, professional service all round. Quality produce, packed beautifully that gives a complete experience in a gift. My husband loved his.
23 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave a review and 5* review.
We are so pleased your husband loved his gift and delighted to hear the complete experience in a gift was an all round great service.
We look forward to welcoming you back.
Kind regards, Claire - Customer services Executive
Sadly a similar problem as last year!
Sadly a similar problem as last year, which was resolved m,and so I gave a very positive review on Trust Pilot. Only one order has been delivered as arranged and two orders are outstanding, on Friday 27th This is in addition to exchange of emails with helpful staff Zoe and Kelly as the website did not function well as I paid by PayPal apparently. My billing address and shipping addresses were the same which was clearly not as I had ordered.
In spite of the corrections at the beginning of December only one order was delivered as promised on 23rd December in Dorset.
My order to my nephew in South Yorkshire was not delivered and as yet I have not been able to contact anyone other than I write a very angry note on the Live track. I followed it up with a phone call and I am still waiting for a call back when the lines are free again. Presumably busy as others were ringing in with similar issues. people.
My third order a mini cheese hamper was to be delivered on the 19th. DPD attempted delivery according to the courier contact, to house number 7, not 76 as ordered and on the 24th!!. We received a note saying attempted delivery collect at locker on Friday 26 th! I am still awaiting the code that is needed to collect. My pharmacist daughter in law who lives alone works 12 hour shifts and the gift was arranged for the 19 th as she was at home then. There is no way she could have collected it today even if I did receive a code which I would have to send to her. The moment is passed now and the cheeses have been inside a locker for several days
This has clearly been another disappointing experience and has taken up a lot of my time and spoiled yet another Christmas.i shall be requesting that my orders are refunded and thankfully i hope to find a company whose organisation is efficient and delivers as arranged.
25 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Hi Gloria, Thank you for sharing your feedback. We deeply apologise for the frustration and disappointment caused by your experience. While we always strive to provide seamless service, we understand how these issues have impacted your gifting moments, especially during such an important time of year.
We’re glad we could resolve this for you and keep you updated every step of the way. However, we recognise that certain factors, such as courier delays or errors, can occasionally be out of our hands. Please know that we’re committed to addressing any challenges quickly and always aim to MAKE it right for our valued customers.
We truly regret that your expectations weren’t met on this occasion and assure you we are reviewing these issues to ensure smoother experiences moving forward. If you have further concerns or need any additional assistance, please don’t hesitate to reach out directly.
Kindest regards,
Zoe
Brand & Marketing Manager
Christmas present
After it was delivered to the wrong address by the courier the person it was delivered to kindly bought to my family members house, I'm sure my family will enjoy the contents as it looked delicious 😋 I will definitely use them again 😊
22 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Maria, thank you so much for taking the time to leave feedback and a 5* review.
We are so very sorry the courier delivered to the wrong address but so glad your family member recieved their gift.
We look forward to welcoming you back.
Kind regards, Claire Customer Services Exec
Great hamper
Received this hamper and by far the best Christmas hamper I've received! There was a mix up on the notes sent out but was quickly corrected and chocolates send to say sorry. Will definitely use Imp and Maker myself in future.
19 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Kate
Thank you so much for taking the time to leave feedback and a 5* review. We are so pleased this was by far the best Christmas hamper you recieved. We are doing happy dances in HQ at IMP & MAKER as such lovely feedback makes our day as we love our products and want all our lovely customers to feel the same.
We hope you enjoyed the chocolates as an apology and we do sometimes get things wrong but we always try to work on areas we make those mistakes and improve on as a team.
We look forward to welcoming you and please keep an eye out on website for all our new lines and products and offers.
Kind regards, Claire- Customer Services Exec
Superb experience from start to finish
Superb experience from start to finish! All 4 hampers I’ve ordered have arrived on time, beautifully packaged and bespoke!
Thank you
23 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Lieza
Thank you so much for taking the time to leave feedback and a 5* review.
We are thrilled to hear your experience was superb from start to finish. This really means so much to us as we love our brand and to know our customers are happy too.
We look forward to welcoming you back we have lots of new things for the year ahead so keep an eye out for these.
Kind regards, Claire- Customer Service Exec
This is the second year I have used…
This is the second year I have used this company and totally recommend. Fantastic quality and customer service!
21 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave such lovely feedback and a 5* review we really appreciate it.
We are so happy you have used us for second year running and look forward to welcoming you back.
We love our products and the quality and we really value our customers.
Kind regards, Claire - Customer service exec
Fantastic Hampers.
Fantastic Hampers.
A big thank you to all the team at IMP & Maker for their wonderful hampers, arrived when promised and the products were really good and family and friends very pleased.
Merry Christmas to you all.
17 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Dawn
Thank you so much for taking the time to leave feedback and a 5* review we really appreciate it. We are so very pleased the experience was good for you and that your family and friends enjoyed them.
We look forward to welcoming you back, please keep an eye out on our offers and promotions for this year.
Kind regards, Claire- Customer Services Exec
Respuesta de IMP & MAKER
Good afternoon
Thank you so much for taking the time to leave feedback and a 5*review. We really do appreciate it and so happy that you were happy with everything.
We look forward to welcoming you back.
Kind regards, Claire Customer Services Exec
Amazing hamper… full of fantastic…
Amazing hamper… full of fantastic quality food and drink which was preserved well in the hamper boxes! All fully chilled and exciting when opening each and every carefully wrapped items!
20 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Tracy
Thank you so much for taking the time to leave such a lovely feedback and 5*review we really do appreciate it.
We are so happy pleased you was happy with your hamper and everything arrived fresh and cold. It is so nice to hear how you were excited opening each item, it is definately all part of the experience and fun.
We look forward to welcoming you back.
Kind regards, Claire - Customer Service Exec
Excellent product
Excellent product, delivered in a timely manner.
A well received Christmas gift.
16 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Tony
Thank you so much for taking the time to leave feedback and a 5*review we really do appreciate it.
We are so pleased your hamper was a well recieved gift and the products were excellent and the delivery was in a timely manner. We really do try to go above and beyond.
We look forward to welcoming you back.
Kind regards, Claire Custromer Service Exec
Excellent service - corporate gifting
Karen Seal assisted with our Client Christmas order this year. Open, clear communication and prompt replies to any queries I had. Excellent customer service and seamless process from order to delivery - thank you!
16 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon, thank you so much for taking the time to leave such lovely feedback and a 5*review we really do appreicate it.
So pleased that you had a great team service and that Karen assisted you with a fantastic service.
We look forward to working with you in the future and thank you for choosing us.
Kind regards, Claire - Customer Services Exec
Christmas Presents
I used them to provide and deliver christmas presents for clients - all round a very efficient service
18 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon, thank you for taking the time to leave feedback and a 5* review and for choosing us to provide for your clients. We really do appreciate it and so pleased and we look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
Respuesta de IMP & MAKER
Good afternoon John
Thank you so much for taking the time to leave feedback and a 5* review.
We are so pleased you were happy with our products and service.
We look forward to working with you in the future.
Kind regards, Claire- Customer Service Exec
Amazing hampers/Fast delivery
Amazing hampers! Saved us last minute with over 50 hampers:) Were all delivered within a couple days. Staff are so helpful. Overall great service would recommend to everyone
16 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Lexi, thank you for taking the time to leave feedback and a 5* review we really do appreciate it.
We are so pleased we were able to help you and will always try to do our best and go above and beyond to do what we can. We thank you for choosing us and look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
Very quick delivery
Very quick delivery, was bought as a gift, the recipients were very happy.
14 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon, thank you taking the time to leave feedback and a 5*review.
We are so pleased to hear the recipients were very happy, it makes us so happy at IMP & MAKER HQ to hear this as we love our brand and products and our customers mean so much to us all.
We look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec.
Recieved hamper box as a gift and was…
Recieved hamper box as a gift and was really impressed with contents and make up. We were going away for the night and it was perfect to take and use immediately and enjoy the moment
14 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Stuart, thank you for taking the time to leave such lovely feedback and a 5* review it really does mean so much to the team. We are absolutely over the moon that you recieved as a gift and that you was able to enjoy while away.
Thank you.
Kind regards, Claire- Customer services exec
Very Special
Beautifully packaged, fun to open, feels very special. We used for employees clients and family.
11 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Richard
thank you so much for taking the time to leave feedback and a 5* review, we really appreciate you choosing us to gift employees, clients and family. We love that you said the products are fun and feel special and the packaging is something we are so proud of.
We look forward to working with you in the future.
Kind regards, Claire- Customer Services Exec
First class service and beautifully presented hampers.
We had a couple of minor issues trying to place our order around Black Friday and so we was going to contact the company for a chat the following day but they reached out to us in the meantime and asked how they could help.
Zoe was super helpful, couldn't do enough for us and went above and beyond to make sure we had a bespoke hamper too that we could gift to clients. Overall, the service was second to none and the hampers we ordered are beautifully presented. Our experience has been great and will certainly use this fab company again.
10 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Good afternoon Jeni
Thank you so much for taking the time to leave lovely feedback and a 5* review we really appreciate you choosing us.
We will always try to go above and beyond and help wherever we can.
So glad that Zoe was super helpful and that your experience has been great and we look forward to welcoming you back.
Kind regards, Claire- Customer Services Exec
There’s a wine stain on the label and…
There’s a wine stain on the label and makes it look terrible.
1 de diciembre de 2024
Respuesta de IMP & MAKER
Good afternoon Harry
Thank you for choosing us and i'm so very sorry that the wine arrived with a stain on the label, if you had emailed or phoned we would of got this replaced immediately as this is not the level of quality we would want you to recieve.
I have sent you a email so we can get this resolved for you.
Kind regards, Claire - Customer Services Exec
I ordered two mystery boxes (non…
I ordered two mystery boxes (non alcohol) and I was disappointed that they weren’t more cohesive. It felt like it was just stuff they wanted to get rid off due to excess stock or short shelf life. I was expecting one similar to their hampers on sale
1 de diciembre de 2024
Opinión espontánea
Respuesta de IMP & MAKER
Thank you for your feedback. We’re sorry to hear the mystery boxes didn’t meet your expectations. While it was clear in the description that these were 70% off RRP and contained end-of-line items, we understand how important it is for the contents to feel cohesive and special.
Our mystery boxes have been enjoyed by many happy customers, so we’re truly disappointed to hear they didn’t deliver a 5-star experience for you this time. We appreciate your comments and will take them on board as we continue to refine our offerings.
Kindest,
Zoe
Brand & Marketing Manager
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