Nothing received. Shipping company claims it couldn’t be delivered, then they claim it couldn’t be dropped at a pick up point because it was refused. A new drop off date was arranged and again nobody... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Bonjour J’ai commandé sans hésiter car sur leur site c’était noté « retour et remboursement « sur les avis Ici le commentaire est toujours « Nos entrepôts d'expédition et de retours sont désorma... Ver más
Das Kleid passt selbst mir, als korpulenter Frau, trotz Babybauch im 8Monat. Die Farbe ist wie auf der Website angegeben, der Stoff fällt schön und fühlt sich gut an. Habe das Kleid ausgesucht... Ver más
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... Ver más
La empresa ha respondido
2,4
Malo
157 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 33% de las opiniones negativas
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Awful dress
Dresses are poorly made, edges aren’t finished nicely! A child could’ve cut it better. Colour was completely different than expected and the dress was completely see through. Bridesmaids aren’t tall and the floor length dresses are definitely no where near long enough.
Customer services aren’t getting back to me about returning my order!
1 de marzo de 2024
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience.
We're improving:
✓ Triple-check quality control
✓ Detailed garment measurements
✓ 24-hour response guarantee
Our head designer would love to send you complimentary dresses from our new collection.
Poor quality
Received order the material is cheap & quality poor. It came all creased in a plastic bag looked dreadful. Material just cut with raw edges. Very disappointed.
The concept is good but product quality lets it down.
26 de enero de 2024
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize that the product didn't meet your expectations.
Quality Improvements Implemented:
✓ Professional garment finishing
✓ New crafts dress hemmed
Thank you for your honest feedback - it helps us improve.
Awful I'm trying to return a dress due…
Awful I'm trying to return a dress due to poor quality and no answer from the contact us on website aviod
18 de enero de 2024
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this unacceptable experience.
Your feedback has triggered:
✅ New quality control checks
✅ Dedicated returns specialist hire
We appreciate your patience as we improve.
Awful
Awful. They charge £7 for a colour swatch but it’s a cardboard thing with all the colour swatches. They’re tiny and completely useless as I don’t need 20 colour swatches. I needed one. The customer service was also absolutely awful. I’m so angry and frustrated. Definitely not using them for my bridesmaids!
18 de septiembre de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you for your honest feedback. We sincerely apologize for the frustration with both the color swatches and service—this is not the experience we want for our customers.
We'll immediately review the swatch product description for clarity. For bridesmaid dresses, we do offer individual swatches and would be happy to provide these at no extra cost if you'd like to try us again.
Your comments about our service concern us deeply. We're addressing this internally to improve. We're truly sorry for the stress during your wedding planning and hope to regain your trust.
Zurück senden Katastrophe
Das Kleid sieht so recht schön aus. Allerdings sehr durchsichtig. Wollte es gerne zurückschicken. Bekomme aber nirgends eine Adresse gesagt wo ich das zurück senden kann. Überlegt es euch gut ob Ihr es wirklich kaufen wollt.
27 de julio de 2023
Opinión espontánea
Would definitely recommend
I brought this dress for my bridesmaids after trying loads of others and giving up as all my bridesmaids were different shapes so this dress was perfect as they could wear it how they wanted and it looked amazing on all of them would definitely recommend and the price is decent aswell and a very comfy material
6 de mayo de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your wonderful review! We’re absolutely delighted that our infinity dress was the perfect solution for your bridesmaids—it means the world to us that you chose our design to celebrate your special day! 💖
We designed this dress with versatility in mind, so hearing how beautifully it worked for all your bridesmaids (no matter their shape or style preference) is the best compliment ever! And we’re so glad you found it comfortable and affordable—because everyone deserves to feel amazing without breaking the bank.
Wishing you and your bridal party a lifetime of happiness (and stunning photos to treasure!). If you ever need another style for future celebrations, we’d be honored to be part of them! ✨
Only buy this dress if you are SURE you…
Only buy this dress if you are SURE you want it - as they do not refund you if the dress doesn’t fit/don’t like it etc - I spent nearly £70 and was only refunded £30 - they first tried to offer a refund of £25!
I am glad I only ordered the one and not the EIGHT that I was going to do - I would have lost so much money when times are already so hard
17 de abril de 2023
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the frustration with our return policy. We understand how disappointing this must be, especially when budgeting carefully.
While we clearly state our policy on the product page to avoid surprises, we recognize this doesn't resolve your experience.
We'd love to make this right.
1- Explain our sizing guide to prevent future issues
2- Offer a discount code for your next order
3- Personally review your case
We value your feedback and will use it to improve our policy communication. Thank you for giving us the chance to do better.
Wow!!
Wow!!! I ordered 5 dresses for my bridesmaids and was a little worried after reading some of the reviews but honestly they are perfect! Colour is exactly what it was like on the website it is not see through and is so soft I know my bridesmaids will look amazing on my wedding day
11 de marzo de 2023
Opinión espontánea
Respuesta de Infinitydress
WOW—thank you for this amazing review! 💖 We’re over the moon to hear that your bridesmaids' dresses turned out even better than you hoped! It’s so important to us that the color, quality, and fit meet your expectations (no see-through surprises here! 😉), and we’re thrilled you love the soft, luxurious feel.
Your wedding day is all about celebrating love, and we’re honored to play a small part in making your bridal party look and feel absolutely stunning. Thank you for trusting us—we know they’ll shine just as brightly as you will! ✨
Wishing you the most magical day ahead! Let us know if you need anything else—we’re here to help!
This dress went beyond my expectations
This dress went beyond my expectations. I'm a size 14au and I have a large chest so was worried about buying online especially with the sizing been so broad, but it is a perfect fit. Such a beautiful dress and the material feels amazing and is a gorgeous colour. The deliver to Australia was fast too.
23 de febrero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for taking the time to share your wonderful experience! 💖 We’re absolutely thrilled that the dress not only fit you perfectly (hello, fabulous size 14AU confidence! 👏) but also exceeded your expectations in comfort, color, and quality. We know how tricky online shopping can be, especially when it comes to sizing, so your trust means the world to us!
It’s fantastic to hear that the shipping to Australia was fast—we work hard to make sure our international customers get their gorgeous pieces as quickly as possible. You look amazing, and we hope you feel just as incredible as you do in this dress!
Wishing you many occasions to shine in it—you’re going to turn heads for sure! ✨
Very friendly and helpful customer service
Very friendly and helpful customer service. Answers and assistance within the shortest possible time.
Thank you!
6 de febrero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind words! 💛 We're thrilled to hear you had a positive experience with our customer service team. Providing prompt and helpful support is our top priority, so your feedback truly means the world to us!
Our team is always here to make your shopping experience smooth and enjoyable. Don't hesitate to reach out if you need anything else - we're happy to help!
Wishing you many wonderful moments in your [infinity dress]!
Great customer service
Great customer service. Really responsive and easy to deal with. Dresses are a lovely colour (dusty rose) and soft material. I loved how they were packaged really neatly. The idea of the bridesmaids customising their own dress but also matching was the selling point and really pleased with the choice.
7 de febrero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your glowing review! 💕 We’re absolutely delighted that you loved your dusty rose bridesmaid dresses—the color is one of our favorites too! It’s wonderful to hear that the soft material and thoughtful packaging added to your experience.
We totally agree—the best part of our infinity dresses is how they let each bridesmaid express their personal style while still creating a cohesive, beautiful look for your special day. You’ve perfectly described exactly what we hoped to achieve with our designs!
Thank you for trusting us to be part of your wedding journey. Wishing you and your bridal party a celebration as gorgeous as you all will look! ✨
Great fabric quality
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the shorter side so I'd have to wear flats. Wrapping it was easier than expected. The Teal is a nice colour, a lot more vibrant than expected but still flattering.
26 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you for sharing such detailed feedback - we truly appreciate it! 💙 We're thrilled to hear you're happy with your teal dress, especially regarding the fabric quality and perfect plus-size fit (though we'll note your comment about the length for future reference).
It's wonderful that the color's vibrancy was a pleasant surprise while still being flattering - teal really is such a gorgeous, versatile shade! We're also glad the wrapping process went smoothly for you.
Your kind words about our fast shipping mean a lot to our team. We hope you feel as fabulous as you look in your new dress - it sounds like you'll be turning heads wherever you wear it!
I love this dress
I love this dress. I bought the wine red color which doesn't look great on my skin but fits exactly as I expected and is a good quality for the price. This company cares about their customer service, I'd buy this dress again in a different color.
26 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your honest and kind review! ❤️ We're thrilled that you love the dress's fit and quality—it's wonderful to hear it met your expectations. While we're sorry to hear the wine red wasn't the perfect shade for your skin tone, we truly appreciate your feedback and would love to help you find your ideal color next time!
Your trust means everything to us, and we're so grateful you'd choose us again. When you're ready for your next dress, don't hesitate to reach out—we'd be happy to recommend our most flattering shades based on your preferences!
Wishing you many stylish moments ahead!
Lovley dress great customer service 5*
20 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your 5-star love! ⭐️ We're thrilled you're happy with your dress and our service - making customers smile is why we do what we do!
If you ever need anything else or want to try another style, we're always here for you. Wishing you many wonderful moments in your new favorite dress!
Beautiful dress and helpful staff would…
Beautiful dress and helpful staff would recommend!
18 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your lovely review! 💕 We're absolutely delighted you love your dress and had a great experience with our team. Making sure every customer feels special is our top priority!
We're honored by your recommendation and can't wait to help you shine in more gorgeous styles. Wishing you many happy moments in your beautiful new dress!
Great color
I got the dress in red and the color is bright and bold.the fabric has a nice shine and stretch. The one size plus is very true to size 24.
9 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Yay! We're so thrilled you love your bold red dress! ❤️ Your review made our day - especially hearing how perfectly our plus-size fit worked for you (size 24 perfection!). That luxurious stretch-and-shine fabric is one of our favorites too - so flattering yet comfortable, right?
Thanks for trusting us with your style needs. You're going to turn heads wherever you wear this showstopper!
Really good company ! Highly recommend
Really good company ! Nice quality material and dresses. Perfect for a wedding or special occasion. Thank you ! 5 star !
5 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Wow, thank you for this glowing 5-star review! ⭐️⭐️⭐️⭐️⭐️ We're absolutely thrilled to hear you love your dress and the quality of our materials. Helping you look and feel amazing for those special moments (like weddings!) is exactly why we do what we do!
Your kind words mean the world to our team. We'd be honored to dress you for your next special occasion - maybe in our new [season/collection] colors? 😊
Wishing you many unforgettable moments in your beautiful dress!
Excellent customer service
Infinity dress customer service was excellent, I purchased the dress in the summer and majority of my bridesmaids tried it on and loved it. I had to wait for 1 bridesmaid to return to the UK at Christmas to try on the dress and unfortunately it was way too short for her and came above the ankles. I therefore needed to return the item and find longer dresses as I wanted all my bridesmaids to match. This was some months after purchase and Infinity Dress were very understanding and kindly offered me 50% refund, even though out of the return window. I am very grateful.
4 de enero de 2023
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for sharing your experience with us—we truly appreciate your kindness and understanding throughout this process! 💕 While we’re thrilled that most of your bridesmaids loved their dresses, we’re sorry one didn’t work out as hoped. Your wedding vision is so important to us, and we wanted to make sure you felt supported, even beyond our usual policy.
We’re grateful for your patience and for allowing us to be part of your special day in whatever way we could. Wishing you and your bridal party the most beautiful celebration—you all deserve nothing less! ✨
Fast response time & delivery
Bought dresses for upcoming wedding. Fast delivery. Unfortunately had to return but they were fast in response and easy to deal with.
7 de diciembre de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your feedback—we truly appreciate your kind words about our fast delivery and hassle-free return process! 💙 While we’re sorry the dresses didn’t work out for your wedding, we’re glad our team could make the return smooth for you.
Your satisfaction means everything to us, and we’d love the chance to help you find the perfect alternatives if you’re still searching. Wishing you the most beautiful wedding day ahead! ✨
Great customer service
1 de diciembre de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind words! ⭐️ Providing exceptional service is our top priority, so your feedback truly means the world to us. We're always here to ensure your experience with InfinityDress is nothing short of wonderful.
If there's ever anything else we can do for you, don't hesitate to reach out. Wishing you many happy moments in your beautiful dresses!
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