Nothing received. Shipping company claims it couldn’t be delivered, then they claim it couldn’t be dropped at a pick up point because it was refused. A new drop off date was arranged and again nobody... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Bonjour J’ai commandé sans hésiter car sur leur site c’était noté « retour et remboursement « sur les avis Ici le commentaire est toujours « Nos entrepôts d'expédition et de retours sont désorma... Ver más
Das Kleid passt selbst mir, als korpulenter Frau, trotz Babybauch im 8Monat. Die Farbe ist wie auf der Website angegeben, der Stoff fällt schön und fühlt sich gut an. Habe das Kleid ausgesucht... Ver más
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... Ver más
La empresa ha respondido
2,4
Malo
157 opiniones
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Ha contestado el 33% de las opiniones negativas
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Their customer service was excellent
Their customer service was excellent. I was a bit concerned when the payment had gone but I had no confirmation email. But I emailed and they responded immediately and reassured me they would look into it. Then contacted me again with 24 hrs to confirm it was on its way. It arrived promptly and fits beautifully. I am really happy with the dress and the service
24 de agosto de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for sharing your experience with us! 💙
We sincerely appreciate you taking the time to highlight how our team handled your order concerns—this is exactly the level of service we strive to provide every customer. While we regret the initial hiccup with your confirmation email, we're thrilled our customer service could quickly reassure you and resolve the situation within 24 hours.
Most importantly, we're delighted that your dress arrived promptly and fits beautifully! Enjoy wearing it, and please don't hesitate to reach out if we can assist you again in the future.
Charged for an order I didn’t place!
I was going to order from here however realised during the checkout process that The delivery time was too long for what I needed. So did not complete the process. The site said the order was unsuccessful however I was then charged. Contacted them immediately and now I’ve been back and forth for 3 days asking them to cancel the charge. They keep replying completely ignoring what I’m saying. Please just cancel the charge. This is rediculous!
16 de agosto de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this frustrating experience - you should never have been charged for an unsuccessful order, nor kept waiting for resolution. This is completely unacceptable.
I've personally escalated this to our tech team to prevent future checkout errors
Please reply directly to this message if you need anything further - I'll handle this personally. We truly appreciate your patience as we fix this.
Great product and great company to deal…
Great product and great company to deal with - highly recommend!
11 de agosto de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your fantastic review! ⭐️
We're absolutely delighted to hear you had such a positive experience with both our product and service. Recommendations like yours mean the world to our team and motivate us to keep delivering the best possible shopping experience.
It was a pleasure serving you, and we can't wait to welcome you back again soon!
They do not want returns
They do not want you to return your items. It's probably the worst customer service I've ever experienced. You really have to argue with them. I bought a bridesmaid dress. I told them it was too small and no fit for purpose due to the raw edges (wearing a dress with no finished edges all day will fray and rip). I received a reply that the raw edges are so that you can cut it to any length you want without any reference to the return request. I told them I still want to return. They said I could keep the dress and get refunded 1/3 of the money. I had to argue with them for a further 2 emails until they agreed to a return and refund. Then they sent me a return address in America! I argued again that I bought it from the UK (return to sender address on the parcel was Ipswich) and they finally sent me a UK return address. I will have to pay for tracked postage but at this point I just want rid of this dress and their company. I wish I had never bought from them.
27 de julio de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this frustrating experience—this is not the level of service we strive to provide, especially for such an important occasion.
Our quality team is reviewing the raw edges issue to prevent future disappointments.
I've personally flagged your case to our customer service leadership to improve our processes. We truly appreciate your patience and feedback—this helps us do better.
Very good customer service
25 de julio de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your kind words! 💙
We're so pleased to hear you had a positive experience with our customer service team. Providing excellent support is at the heart of what we do, and feedback like yours motivates us to keep delivering the best service possible.
Don't hesitate to reach out if you need anything else - we're always happy to help!
Beware! Not a U.K. trader.
This *is not* a U.K. store and should be reported for false advertising.
Dresses are shipped from China.
*Do not* order from here if you are expecting a speedy delivery. They advertise a 3-6 day service which they cannot fulfil - feel like I’ve been scammed paying an extra £13 for it to arrive on time. 10 days later and they’re now advising me it will be another week “due to Covid”. Not acceptable.
The dress now won’t arrive on time. I wish I had seen previous reviews here before purchasing. Never would have purchased if I knew this wasn’t a U.K. company.
12 de junio de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the shipping delays and any confusion about our operations. You're absolutely right—we should have been clearer about our global shipping process, and we're updating our website immediately to prevent future misunderstandings.
We appreciate your feedback—this helps us improve transparency. Please email me directly at [uk@infinitydress.com] if you need anything further.
SCAMMERS
SCAMMERS! Bought items on uk site shipped from china and returns only accepted in US at customers expense. AVOID AT ALL COST!
Edit. I see you finally responded on 23/06/2025 years after taking full responsibility. I can now expect a full refund for the items I couldn’t return! As you rightly accept full responsibility in ripping customers off!
9 de junio de 2022
Opinión espontánea
Respuesta de Infinitydress
Please send your order ID to our email address: uk@infinitydress.com. We will help you arrange the refund ASAP!
Completely different colour to advertised in my opinion
Product received were a completely different colour to advertised in my opinion. Company would only exchange if I paid the return fee and redelivery fee (approximately £20) despite the product being completely different to what was advertised (in my opinion). They appeared to refuse to acknowledge that the clothes were different colours. I personally would not use this company again due to their customer service and inaccurate photos (in my opinion).
5 de junio de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the color discrepancy and return experience - this is not the level of service we aim to provide.
To immediately resolve this, we've Flagged the product photos to our quality team for reviewf
We truly appreciate you bringing this to our attention - your feedback helps us improve. If you'd be willing, we'd value the chance to make this right with a personal shopping consultation to ensure perfect color matching on any future order.
Use PayPal to protect yourself!
I tried to cancel the order a few hours after ordering due to finding the negative reviews and was told it was too late. When they arrived the quality was awful and the colour was more mint than sage. The hems were badly cut and the linesof the fabric off. I was told to get a refund I had to pay postage to the US ! (I'm In the UK) I opened a dispute on PayPal and 2 months later got my refund (luckily!). After it being settled they emailed me trying to get me to accept 30% refund! Too late!
25 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for this completely unacceptable experience - from the quality issues to the refund delays and communication failures. This falls far below the standards you deserve.
Implemented new policies to:
1- Allow cancellations within 24 hours
2- Provide UK return centers
3- Enhance quality control
Your case has been escalated to our leadership team to prevent recurrence. We truly appreciate your patience and welcome the opportunity to regain your trust.
Excellent!
Really nice quality dresses and delivery was excellent! Customer service is really good which is always a bonus!
23 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your wonderful review! ⭐️
We're thrilled you love your dresses and had a seamless experience with our delivery and customer service! Providing top quality products with excellent support is what we strive for, so your feedback means the world to our team.
Enjoy your new dresses, and remember - we're always here if you need anything else!
Excellent customer service
Excellent customer service
Excellent customer service from the team who helped me every step of the way. The dress were great as they can be changed to different styles - would recommend!
18 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your glowing review! ⭐️
We're absolutely delighted to hear how much you appreciated our customer service team's support throughout your shopping journey. It's wonderful to know you're enjoying the versatility of your dress too – that adjustable design is one of our favorites!
Recommendations like yours are the greatest compliment we could receive. We can't wait to welcome you back for your next style adventure!
Dresses arrived in good time and…
Dresses arrived in good time and received excellent service when colour shade wasn’t quite what I was looking for (no fault but shade just not matching my scheme) was offered refund/exchange without hassle and communication was rapid and clear. Thank you
18 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind and thoughtful review! We’re thrilled to hear that your dresses arrived promptly and that our team could assist you smoothly with the color concern—your satisfaction is our top priority.
We completely understand how important it is for details like shades to align with your vision, and we’re glad the refund/exchange process was hassle-free for you. It’s feedback like yours that motivates us to keep improving our service and communication.
If there’s anything else we can do to make your experience even better, just let us know. Wishing you all the best, and we hope to serve you again soon!
Wonderful experience.great customer…
Wonderful experience.great customer service would 🌟🌟🌟🌟🌟
17 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Wow, thank you for the glowing review and those five shiny stars! ⭐⭐⭐⭐⭐ It means the world to us that you had such a wonderful experience with our customer service—we always strive to go above and beyond for amazing customers like you.
Your kind words truly brighten our day! If there’s ever anything else we can do to keep that 5-star streak going, just let us know. We’d be honored to assist you again anytime.
Wishing you all the best!
Great dresses and service
The dress came quicker than I expected and the quality of the dresses are amazing. If your worried about whether the colours are as they are pictured, I can assure you they are. I ordered the mauve and the blush pink and the colours are lovely
11 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for taking the time to leave such a detailed and wonderful review! We're absolutely delighted to hear that your dress arrived faster than expected and that you're loving the quality—that's exactly the experience we aim to provide.
It’s especially kind of you to reassure others about the color accuracy (mauve and blush pink are two of our favorites too!). We work hard to make sure our product photos reflect the true colors, so your confirmation means a lot to us.
You’ve made our day! If you ever need anything else, we’ll be here with the same speedy service. Enjoy your beautiful new dresses!
DO NOT BUY
Do not buy these dresses, they are not good quality and when I tried to return they said I had to post them to America (even though they had come from the UK). Argued this, so instead they asked me to leave a 5* review in exchange for my money back. The dresses went in the bin.
10 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly appalled by what you’ve described—this is completely unacceptable and does not reflect our values. We sincerely apologize for the poor quality, misleading return process, and the inappropriate request for a review. This is not how we operate.
To make this right immediately, Internal investigation launched—this behavior violates our policies, and we are addressing it with the team.
If you’re willing, we’d appreciate the chance to restore your trust.
Great dresses and customer service!
7 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind words! We're thrilled to hear you love your dresses and had a great experience with our customer service team. Making customers happy is what we strive for every day!
If you ever need anything else, don't hesitate to reach out. We'd be delighted to assist you again.
Wishing you many happy moments in your beautiful new dresses!
Lovely dresses
Lovely dresses, beautiful colours, really good quality and very comfy. The tutorial is brilliant and very easy to follow. I highly recommend these dresses!!
7 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Wow! Your review just made our entire team smile! 😊 We're absolutely delighted that you love everything about your dress - from the colors and quality to the comfort (and we're especially thrilled you found our tutorial helpful!).
Thank you for taking the time to share such wonderful feedback and for recommending us. Customers like you make our work so rewarding!
If you ever need styling tips or anything else, we're always here. Enjoy your beautiful new dress - you're going to look amazing in it!
Beautiful bridesmaids dresses
Beautiful bridesmaids dresses! I choose 4 different colours for my bridesmaids, they were all lovely and great quality.
3 de mayo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for choosing our dresses for your special day! We're truly honored to have been part of your wedding celebration.
It's wonderful to hear that all four colors worked perfectly for your bridesmaids and met your expectations in quality. We know how important these details are for creating those picture-perfect wedding moments!
Wishing you a lifetime of happiness, and thank you again for trusting us with such an important occasion. If you ever need special occasion wear in the future, we'd love to dress you again!
Wonderful service
Wonderful service, had some queries before I ordered the dress which were promptly answered. And when I ordered the dress came quicker than expected. The quality is fantastic for the price, fabric isn’t see through and while it is stretch material it is still flattering, would recommend purchase of this dress with this company.
27 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that our team could promptly address your pre-order questions and that your dress arrived even quicker than expected.
It's music to our ears knowing you're happy with the quality—especially the fabric opacity and flattering stretch (we work hard to nail those details!). Your recommendation means the world to us, as nothing makes us happier than knowing we've exceeded a customer's expectations.
Should you ever need another show-stopping dress or have any future questions, we'll be here with the same great service. Until then, rock that beautiful dress with confidence—you're going to look amazing!
Stay away!
Stay away from this company! Sizing is not what promised and to get refund you need to post 5 star review here. And still did not get refund for postage!
Dress comes from CHINA and if you want to return it, you get USA address - and need to pay for shipping!
You get better quality anywhere else. Not worth the 6,9£ I ended up paying.
27 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are deeply sorry for your experience—this is completely unacceptable, and we sincerely apologize.
Policy Changes Implemented:
✓ Offering UK returns
✓ Introduced double-check sizing before shipping
We appreciate you bringing this to light—your feedback has directly improved our service.
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