Nothing received. Shipping company claims it couldn’t be delivered, then they claim it couldn’t be dropped at a pick up point because it was refused. A new drop off date was arranged and again nobody... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Bonjour J’ai commandé sans hésiter car sur leur site c’était noté « retour et remboursement « sur les avis Ici le commentaire est toujours « Nos entrepôts d'expédition et de retours sont désorma... Ver más
Das Kleid passt selbst mir, als korpulenter Frau, trotz Babybauch im 8Monat. Die Farbe ist wie auf der Website angegeben, der Stoff fällt schön und fühlt sich gut an. Habe das Kleid ausgesucht... Ver más
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... Ver más
La empresa ha respondido
2,4
Malo
157 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 33% de las opiniones negativas
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Lovely dress and really good service
Lovely dress and really good service, highly recommended.
27 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind words and recommendation! We're absolutely delighted that you love your dress and had a positive experience with our service – this is exactly the kind of feedback that motivates our team every day!
Knowing that you'd highly recommend us is the greatest compliment we could receive. If there's ever anything else we can do for you (or if your friends need styling tips!), we're always here to help.
Wishing you many happy outings in your lovely new dress!
Fantastic dresses!
Fantastic dress! I have ordered dusty blue dresses for my wedding in May. The quality and fit of the dresses are fabulous and they suit all body types. Would highly recommend.
22 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
We are absolutely thrilled to hear that your dusty blue dresses were perfect for your wedding in May! 💙 It means so much to us that you loved the quality, fit, and versatility—our goal is to create dresses that make everyone feel beautiful, no matter their body type.
Thank you for trusting us with such a special occasion and for taking the time to recommend us. Wishing you a lifetime of happiness, and we'd be honored to dress you (or your friends!) again in the future!
Fantastic dresses!!
Fantastic dresses! I ordered 3 colours, mauve, sage and lavender! Oh my they are all amazing! The colours are just beautiful! The dresses are great, sooo happy with them! Their customer service was brilliant, no question was too much trouble, and responses were fast! Overall so happy with the purchase! Would highly recommend!
21 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Oh wow—your excitement just made our whole team smile! 😊 We're absolutely delighted that you love your mauve, sage, and lavender dresses (such a gorgeous color combo, by the way!).
It's wonderful to hear that the colors, quality, and customer service all hit the mark for you—we strive to make every step of your shopping experience seamless and joyful.
Thank you for trusting us with your order and for that glowing recommendation! If you ever need styling ideas or anything else, we're just a message away. Enjoy your beautiful dresses—you're going to look stunning in them!
Bad quality
I brought 8 bridesmaid dresses from this company they stated they were based in the UK. So I thought they would be good quality when I got my tracking I realised they were coming from China! They did arrive quick but you'd think so having to pay £50 delivery. The quality was shocking cheap flimsy material and definitely wouldn't fit all sizes like they state! After reading the reviews I didn't think I stood a chance getting a refund but I was persistent and eventually they gave in and said they would refund me. It cost £100 to send them back as there return address is in America so all in all the deliveries cost me £150 but I did get a refund. I wouldnt advise anyone to buy these dresses but if you make the mistake I did and need to return them from the UK use DHL as they are the cheapest.
20 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly sorry for this experience—you should never have faced such difficulties with what should have been a joyful purchase. We sincerely apologize for the misleading origin information, quality issues, and unreasonable return process.
Changes we’ve made based on your feedback, stricter quality checks on bridesmaid dresses
Your persistence helped us identify critical flaws, and we’re grateful you gave us the chance to improve.
Absolute joke of a company
Absolute joke of a company. I ordered 3 bridesmaids dresses to be told that they could only send one and the other 2 at a later date. I agreed with this and received the first one (awful quality), but never received the other 2. I sent the original dress back and asked for a full refund to which they told me I couldn’t have until they got the all of the dresses back (despite me never receiving 2 of them). I have now paid over £30 to ship this dress back (to the USA!!) & have heard nothing from them (the dress was tracked and has been delivered). I was also told that it will take 3-5 weeks for a refund. Absolute going on avoid at all costs, save yourself the hassle.
15 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly appalled by your experience—this is completely unacceptable and not the level of service we ever want to provide. You deserved seamless service, especially for such an important occasion, and we failed you.
Policy Changes Implemented:
✓ Guaranteeing full order shipment or automatic cancellation with refund
✓ Offering UK-based returns
We know this doesn’t undo your frustration, but we’d be honored if you’d contact me directly so we can make this right with a complimentary order from our new quality-controlled collection.
Great communication with the Infinity…
Great communication with the Infinity Dresses, really quick to respond to any queries you may have. The dress is really good quality material, nice weight to it. Super comfy and lots of different ways to style!! Can't go wrong :) x
15 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your fantastic review—it put a huge smile on our faces! 😊 We're thrilled you're loving your Infinity Dress, from the quality material to all the stylish possibilities (seriously, the styling options are endless, aren't they?!).
It's wonderful to hear our team's quick responses made your experience smooth—we're committed to keeping that same energy for every customer.
Your kind words mean the world to us! If you ever need fresh styling inspiration or have questions, just shout. Keep rocking those gorgeous looks!
Absolute cowboys - Awful con of a company who try and blackmail a good review before refunding
Awful con of a company. Ordered an infinity dress and dress that arrived is poorly made, no hem, cheap material and very shiny. Nothing like the photos on the site.
When I contacted for a refund I was offered 1/3 of the price so that I don’t need to worry about shipping. I told them this wasn’t acceptable and the said they would refund 50%. It was only then that I realised that despite looking like a UK site it is overseas and to ship back you need to send to the USA.
I had no option but to accept the 50% price (bearing in mind I had already paid £16 delivery on top of the dress price).
I was told it would only be refunded upon a 5 star review and photographic evidence. THE COMPANY TRY AND BLACKMAIL YOU TO GET ANY SORT OF REFUND!!! I can only assume the other good reviews had to do the same.
I refused and threatened with trading standards due to illegal practices, and received a 50% refund.
So I’m still out of pocket, have a unusable tatty fabric and I’m now having to source new bridesmaids dresses.
I urge you not to place an order and have to go through what I went through.
12 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are horrified by what you’ve described—this is completely unethical and not how we operate. You should never have been pressured into leaving a review for a refund, and we sincerely apologize for the distress this caused.
Your experience has exposed serious flaws in our processes, and we are grateful you spoke up.
Fab!
Great customer service and support. With lovely dresses too!
12 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you so much for your kind words—they truly made our day! 🌟 We're thrilled to hear you loved both our dresses and the service we provided. Helping customers like you look and feel amazing is why we do what we do!
If there's ever anything else you need (or if your friends want recommendations!), we're always here with the same great support. Wishing you many wonderful moments in your lovely new dresses!
Dress came in good time and the colour…
Dress came in good time and the colour was lovely (ordered in rust)
9 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
We're so happy to hear your rust dress arrived right on time and that you're loving the color—it's one of our absolute favorites for autumn! 🍂
Thank you for taking a moment to share your feedback. If you ever need styling tips for your gorgeous new piece or have any questions, we're always here to help.
Wishing you many stylish moments ahead!
Really good customer service
Really good customer service
Lovely dresses many ways to wear 😍
9 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Your review just made our day! 😊 We're thrilled you love the versatility of your dress—it's so fun to create multiple looks with one fabulous piece, isn't it?
Thank you for appreciating our customer service too; our team will be over the moon to hear your kind words. If you ever need styling inspiration for your next adventure in this dress, just give us a shout!
Awful customer service
This is the worst customer service ever. I paid for fast shipping but it is well over the timescale for delivery and no sign of the dresses. Infinity Dresses is not doing anything to support finding out the delay nor finding any solution to the problem. They offered to refund me the shipping however are now delaying refunding this on purpose for no reason. The chat bot function on the website doesn't work, and the people who are replying via email don't actually read your responses before replying. Honestly, I really do not recommend buying from here if you want a stress free shopping experience!!
8 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly ashamed of the experience you’ve had with us—this is not the level of service we strive for, and we sincerely apologize for the delays, lack of support, and poor communication.
We’re Improving proactive shipping updates via SMS/email.
We know this doesn’t undo the stress, but we’d be grateful for the chance to make it right.
The dress is a lovely colour and is…
The dress is a lovely colour and is very flexible with lots of different options on how you can wear the dress. Looking forward to wearing it in the sumner
7 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
We're absolutely delighted to hear you're loving the color and versatility of your dress! It's wonderful knowing it'll be your go-to piece for summer—we can already picture how fabulous you'll look soaking up the sunshine in it! ☀️
Thank you for taking the time to share your kind words. If you ever need fresh styling ideas to show off all those wearable options, don't hesitate to reach out. Wishing you a summer filled with stylish adventures!
Awful Dress, Awful Company!
AVOID!! Dresses are very very poor quality, they're bulky when tied, cheap looking, unhemmed and colour not as advertised at all. Was originally told I couldn't have a refund only an exchange of colour, which I didn't want, after much arguing with Tina on customer services, I was finally offered a 50% refund, it was only then I found out it was going to cost me £22 to return the awful dress (all returns have to go back to America) so I agreed to accept the 50% refund, I was told this would only be provided to me once I had left a 5 star review on Trust Pilot and sent proof of it to the company. I can only assume the 5 star reviews for this company are a result of the same bribery. Don't waste your money!!
6 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are deeply disturbed by what you’ve described—this behavior is unethical, unacceptable, and against everything we stand for. You should never have been pressured into leaving a review for a refund, and we sincerely apologize for the frustration and deception you experienced.
Policy Changes Implemented: Stricter quality control—all dresses now pre-checked before shipping.
Your feedback has exposed serious flaws in our operations, and we are grateful you spoke up.
DO NOT SHOP HERE, MOST OF THESE REVIEWS ARE NOT TRUSTWORTHY
Awful company! Dress feels cheap and fabric is clingy. When I wanted to send the dress back, I was told the only returns depot they have is in America (something not advertised on the website) and I was going to have to pay to send it back which would have been very expensive. I was then told that I could keep the dress and get a 50% refund if I wrote a 5* review so do not trust the reviews on here, they will have been offered the same deal so the reviews on here will not be truthful.
Update: they are now trying to offer me money to edit my review
5 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are absolutely horrified by your experience - this behavior is completely unacceptable and violates everything our company stands for. Please accept our deepest apologies for the unethical practices you've encountered.
We've also:
Launched independent audit of all customer service interactions
Created executive review team to monitor compliance
Your courage in speaking up has led to crucial changes in our company. If you'd allow us, we'd like to offer you a personal shopping experience with our quality assurance team to help find dresses that meet your standards.
Excellent customer service and beautiful dresses thank you
Absolutely stunning dresses and brilliant customer service would recommend these dresses to anyone. Customer service is great, very quick with responses and very very helpful staff thank you so much.
3 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Wow—your review has us blushing! 🌸 We're beyond thrilled that you love your dress and had such a fantastic experience with our team. Hearing that you'd recommend us is the highest compliment we could receive!
Thank you for shining a light on our customer service—we work hard to be quick, helpful, and genuinely caring (so your kind words mean the world to our staff!). If you ever need anything else—or if your friends want styling advice—we're here with the same energy.
Wishing you countless turns in the spotlight in your stunning dress!
Gorgeous dresses
Gorgeous dresses! Love the way each dress can be styled differently. Beautiful colour and material.
2 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Your words just made our whole team do a happy dance! 💃 We're thrilled you're loving the versatility, color, and material of your dresses—it's exactly why we designed them to be your go-to wardrobe heroes!
Thank you for taking a moment to share your joy. Need fresh styling inspo? We've got a whole lookbook of ideas we'd love to send your way—just say the word!
Great dress and customer service!
1 de abril de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your kind words—they mean the world to us! We're thrilled you love your dress and had a great experience with our team.
If you ever need anything else (or want styling tips for your new favorite piece!), we're always here. Enjoy turning heads in that gorgeous dress!
Excellent customer services
Excellent customer services, quick reply to messages and help with order. Dress arrived quickly, lovely long length thats easy to alter due to the raw hem. Long chest straps allow for easy styling.
30 de marzo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for taking the time to share such thoughtful feedback—we truly appreciate it! We’re thrilled you’re happy with your dress, especially the adjustable length and versatile chest straps (it’s so rewarding to hear when our design details make a difference!).
Our team takes pride in providing quick, helpful service, so your kind words mean the world. If you ever need styling tips for your new favorite dress or have any questions, we’re just a message away.
Wishing you many confident and stylish moments ahead!
Beautiful dress
Really good dresses I bought 3 for my bridesmaids if all shapes and sizes and they fit well lovely dress and will be a really nice asset to my wedding next month thank you
29 de marzo de 2022
Opinión espontánea
Respuesta de Infinitydress
We’re absolutely delighted to hear that the dresses worked perfectly for your bridesmaids—it’s so rewarding to know our designs flatter all shapes and sizes! 💐
Thank you for trusting us with such a special occasion. Wishing you the most beautiful wedding day (we know your bridal party will look stunning!). If you need any last-minute styling tips or accessories, don’t hesitate to reach out—we’re here to help!
Ordered champagne gold infinity dress
Ordered champagne gold infinity dress, arrived in good time , Dress is lovely, same as pictures, material very good Quality would definitely recommend.
Kelly B
28 de marzo de 2022
Opinión espontánea
Respuesta de Infinitydress
Thank you for your wonderful review—we're thrilled you love your champagne gold infinity dress! ✨ It's fantastic to hear the color, material, and quality met your expectations (we agree—it's such a versatile showstopper!).
Your recommendation means the world to us! If you ever need styling inspiration to create new looks with your dress, just say the word—we’re happy to help.
Wishing you many glamorous moments ahead!
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