InfinityXinfinity Opiniones 

186
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gorgeous products and incredible customer service. My engagement ring had lost a tiny band stone after a few months of wear and they went above and beyond to repair it quickly (1 week!) and at no cost... Ver más

Valorada con 5 estrellas sobre 5

I received my ring just in two days. Loved the packaging and ring itself. Its definitely far far more better and prettier than any high street retailers. I placed second order today and made request t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly such nice staff helped me out when i lost my ring and so nice about it! Definitely shop here i will definitely be buying again

Valorada con 3 estrellas sobre 5

The jewelry is just okay nothing special about the quality. Still thin and plain. Packaging could be better as gift option. NB. This seller takes review a bit too personal and sends endless long me... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador de joyas

Información proporcionada por diversas fuentes externas

InfinityXinfinity is a luxury British Designer brand offering beautiful 18k Vermeil Gold Jewellery with Natural Semi-Precious Gemstones, all handmade at affordable prices.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,3

Todas las opiniones

(186)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service

Well, what can I say; I've rarely experienced such amazing and responsive customer service! They certainly put any big chain to shame, and a wouldn't hesitate to order from them again with 100% confidence!

13 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer support

Great customer support, fast replies. All my demands were met with a professional approach.
The jewelry is,of course, gorgeous. The wife is nonstop talking about it and showing it to her friends.

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company is amazing

This company is amazing.
Had to refund an item due to ordering the wrong size and the communication and support was fantastic. Nothing is too much trouble and the customer service is impeccable. My new items have also arrived and they are amazing. To say I have ordered items, returned items and received my new items is less than a week just shows how wonderful they are. The quality and design are perfect. This is the one stop shop for all my jewellery items from now on.

26 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Earrings

Received the earrings which are lovely, but extremely disappointed in the packaging. I would have expected a nice little earring box, but the pouch and cardboard box they are in make them look very cheap. At £95, they should be presented nicely.

18 de agosto de 2023
Opinión espontánea
Logotipo de InfinityXinfinity

Respuesta de InfinityXinfinity

Hello Karen,

Thank you for taking the time to write your review.

I am delighted to hear you loved your 2in1 halo studs, as they are truly beautiful and one of our very best sellers, while you received a substantial discount with your NHS discount code, as a token of our appreciation to the great work the NHS offers our country.

I am however sad to hear our packaging wasn't to your personal preference.
As part of a sustainable online model to protect our planet for our entry level range jewellery, as well as making sure the package fits within the customers letterbox to receive orders as quickly and safely as possible.

It's important to remember our research indicates fine jewellery boxes tend to end up on a landfil, which is why more and more online jewellers are migrating to a pouch but ours is superior in size and quality.

Our packaging is actually quite expensive, as the bespoke sizing, material and branding, as well as supersoft high quality material is actually more expensive than most jewellers fine jewellery boxes and can be used for storage, as well as great for travelling.

We have even received wonderful feedback from the NHS staff stating they store their jewellery in lockers but we do offer the option to purchase a jewellery box as an addition to the pouch, along with your free cleaning cloth, which some of our competitors charge up to £5 for a similar quality cleaning cloth.

Nevertheless, I am delighted to hear you loved the earrings and I hope it made your grandmothers birthday extra special.

We hope you have a wonderful day and look forward to welcoming you back for all of your gifting needs and self treats.

Kindest regards

InfinityXinfinity Team

Valorada con 5 estrellas sobre 5

Jewellery was top quality

Jewellery was top quality, was a gift for someone and they loved it!

Highly recommend!

12 de febrero de 2023
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Respuesta de InfinityXinfinity

Hello Daniel,

Thank you so much for taking the time to leave a review and we are delighted to hear the recipient loves our designer jewellery.

We hope to see you again and look forward to making your loved ones smile for any special occasion.

Valorada con 5 estrellas sobre 5

Amazing....

Amazing...., this is a big surprise on the Valentine's Day. I have received the gift / necklace for my wife, wow..she loves it.
First from the packaging its so pretty, the design is absolutely beautiful, elegant and the customer service is great it just perfecto. I would love to recommend this company for whom need the best design.

12 de febrero de 2023
Opinión espontánea
Logotipo de InfinityXinfinity

Respuesta de InfinityXinfinity

Hello Jero,

Thank you so much for taking the time to leave your review and we are delighted to hear you are happy with your necklace.

We hope you have a lovely day and hope to see you again very soon.

Valorada con 5 estrellas sobre 5

Great experience

Great product, beautiful earrings for a fantastic price, excellent value for money. Plus customer service was best I've experienced - highly recommend.

4 de diciembre de 2022
Opinión espontánea
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Respuesta de InfinityXinfinity

Thank you so much for the lovely review George, it was an absolute pleasure and we are delighted to hear you are happy with our products and service.
We look forward to serving you again and thank you for joining the InfinityXinfinity family.

Valorada con 5 estrellas sobre 5

Forever earrings

Great earrings and fast delivery

29 de noviembre de 2022
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Respuesta de InfinityXinfinity

Hello MF, thank you so much for sharing your satisfaction and for taking the time to leave us a review.

We hope to serve you again and we hope the recipient loves the earrings.

Have a wonderful day and thanks again.

Valorada con 5 estrellas sobre 5

Custom engagement ring

Ordered a custom engagement ring and my now fiancé couldn't be happier.
The customer service was top drawer, from the get go. They went above and beyond to ensure the smallest details were not missed.
Offered advice on the ring design and were able to answer any questions posed during the process.
Great communication throughout.
Another huge plus for me was the eco-friendly mindset.
Would certainly recommend and use again.

7 de octubre de 2022
Opinión espontánea
Logotipo de InfinityXinfinity

Respuesta de InfinityXinfinity

Hello Lui,

Thank you so much for your amazing review and please know you are not just a customer to us but now a member of the family at InfinityXinfinity.

You were a dream come true customer with your customised ring and truly appreciate we worked on the perfect ring together, while the results exceeded your expectations.

We pride ourselves on being eco-friendly and always try to help the world, while we are delighted more and more customers are aware of the environmental impact on products, which is why we pay a premium to do our part.

We look forward to seeing you again in the near future and thank you and your fiance for your kind words and for choosing us for your special occasion.

Have a wonderful day and we hope you live a long and happy life together.

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