I have to admit: Scott, our Initial representative, is absolutely amazing. I’m genuinely not sure what we would do without him! He is always approachable, helpful and incredibly supportive. N... Ver más
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Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Ver más
La empresa ha respondido
Always excellent and prompt service. Especially from Scott nothing is ever too much for him. Goes above and beyond. Thanks
Professional and efficient waste management service for our tattoo studio, our collection driver Aaron hart is friendly on time and always a pleasure to deal with. Overall don’t think we could ask fo... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Initial Medical
Escrito por la empresa
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Información de contacto
Compass House, RH10 9PY, Crawley, Reino Unido
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Excelente
4 mil opiniones
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Excellent service
Peter the collection driver was great, communication from both the office &
Peter, who contacted me 24 hrs prior to my collection to confirm the best time for me, which is very much appreciated & just elevates the service to excellent.
22 de mayo de 2026
Respuesta de Initial Medical
We are so pleased to hear about your excellent experience with our collection service. We truly appreciate your kind words and positive feedback.
Jude rocks !
Jude is our initial person, she’s such a happy person always has a smile on her face and goes above and beyond she’s an asset to your company !
22 de mayo de 2026
Respuesta de Initial Medical
We're so happy to hear about your positive experience! We truly appreciate you sharing such wonderful feedback with us.
The driver is very friendly and…
The driver is very friendly and approachable, remembering our names. He comes at the same time each week and always let us know if there will be a change the following week. I.e if it’s a bank holiday or if he will be on holiday. We are always asked if we need any more bags.
21 de mayo de 2026
Respuesta de Initial Medical
We are so happy to hear about your positive experience with our driver! It's wonderful to know that our team provides such friendly and reliable service, keeping you informed. We truly appreciate your kind words.
Highly recommend
Collections always happen on time and in full. Communication is excellent, especially from David Steinson who goes above and beyond to ensure the service we receive is excellent. Highly recommend.
20 de mayo de 2026
Respuesta de Initial Medical
We are so glad to hear that our collections are consistently on time and that our communication is excellent. We truly appreciate your high recommendation!
The new collection operator is…
The new collection operator is outstanding always calls before arrival ensuring I’m available really polite and efficient
21 de mayo de 2026
Respuesta de Initial Medical
We're so glad to hear about your positive experience with our collection operator. We appreciate you sharing this wonderful feedback!
I have found tbe service to be…
I have found tbe service to be reliable, efficient and friendly, thanks to our regular operative, Jude
7 de mayo de 2026
Respuesta de Initial Medical
Thank you for your wonderful five-star review. We are delighted to hear that our service is consistently reliable, efficient, and friendly.
As always a great service by Jude
As always a great service by Jude, always does the job with a smile on her face, credit to the company
13 de mayo de 2026
Respuesta de Initial Medical
We're delighted to hear you consistently receive great service. We appreciate your kind words and positive feedback.
Great service to have
Scott is always on time and professional. This is a great service and company to have for clinical waste disposal. It is also very easy and convenient way of paying every quarter. Customer service are always helpful too if you have queries.
13 de mayo de 2026
Respuesta de Initial Medical
We are so pleased to hear such positive feedback about our service and team. We appreciate you taking the time to share your experience.
Great service A+
15 de mayo de 2026
Respuesta de Initial Medical
Thank you for the fantastic 5-star review! We strive for straight A's in everything we do!
Very satisfied
We are extremely satisfied with Initial's service- down to staff, customer service and general service.
We have been loyal customers for many years now and are receiving the best service we ever have over the last few years.
13 de mayo de 2026
Opinión espontánea
Respuesta de Initial Medical
We are so happy to hear that you are satisfied with our service and staff. We truly appreciate your loyalty and positive feedback over the years.
Scott is fantastic!!
Scott is fantastic. Comes every week ensuring we have all the stuff we need and prompt collections. Very professional and helpful at all times.
13 de mayo de 2026
Opinión espontánea
Respuesta de Initial Medical
We're happy to hear that you had a positive experience! It's great to know that the weekly service and collections meet your needs, and that our team is helpful and professional. Thanks for your feedback.
Peter always sends a wee text to say…
Peter always sends a wee text to say when he will be collecting.
He is very quick, efficient and pleasant.
I have always been so happy with the service I have received.
5 de mayo de 2026
Respuesta de Initial Medical
We appreciate you taking the time to share your positive experience. We are so happy to hear that you are pleased with the promptness and quality of service provided.
Very friendly and reliable driver
Very friendly and reliable driver.
Great service A+
28 de abril de 2026
Respuesta de Initial Medical
We are so glad you had a great experience with our friendly and reliable driver! Thank you for the positive feedback and high rating.
The driver does a good job
28 de abril de 2026
Respuesta de Initial Medical
We're glad to hear that the driver provided you with great service. Thank you for your positive feedback; we appreciate it.
Respuesta de Initial Medical
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are grateful for your 10/10 rating. Thank you!
Stan is amazing
Stan is amazing, always a smile on his face and nothing is ever a problem for him. An asset to your company
22 de abril de 2026
Respuesta de Initial Medical
We're happy to hear about the positive experience you had. It's great to know that his helpfulness and positive attitude made such a difference. We appreciate your feedback!
THE GENTLEMAN THAT VISITS US IS ALWAYS…
THE GENTLEMAN THAT VISITS US IS ALWAYS FRIENDLY AND HELPFUL ~ A LITTLE RAY OF SUNSHINE ON A MONDAY MORNING!
20 de abril de 2026
Respuesta de Initial Medical
We are so happy to hear that our team member's friendliness and helpfulness made your Monday morning better. Thank you for sharing your positive experience!
Great service
We never have any issues with the service from Initial.
Jude is always very efficient, friendly and polite.
8 de abril de 2026
Respuesta de Initial Medical
Hello Margo,
Thank you for the excellent five star review. We're happy to hear that you consistently receive efficient, friendly, and polite service from our team.
Totally amazing driver
Our driver who collects the waste is totally lovely, He is always smiley, happy and always has the time to stop and say hello. Never change our driver please. He is always willing to help when needed as well with the bins
9 de abril de 2026
Respuesta de Initial Medical
Hello Happy Days Nursery,
We're happy to hear that our driver is providing such excellent service! Thank you for taking time to review our services, we will ensure to share your review with our team.
Lovely staff
It is always a pleasure to see Richard! He is professional, kind and always smiling.
30 de marzo de 2026
Respuesta de Initial Medical
Thank you for your excellent review Sandra, we appreciate you taking the time to share your positive experience with us. We will ensure to share with our colleague Richard and the rest of the team.
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