I have to admit: Scott, our Initial representative, is absolutely amazing. I’m genuinely not sure what we would do without him! He is always approachable, helpful and incredibly supportive. N... Ver más
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Consulta las opiniones de los clientes
Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Ver más
La empresa ha respondido
Always excellent and prompt service. Especially from Scott nothing is ever too much for him. Goes above and beyond. Thanks
Professional and efficient waste management service for our tattoo studio, our collection driver Aaron hart is friendly on time and always a pleasure to deal with. Overall don’t think we could ask fo... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Initial Medical
Escrito por la empresa
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Información de contacto
Compass House, RH10 9PY, Crawley, Reino Unido
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Excelente
4 mil opiniones
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The contractors that attend site are…
The contractors that attend site are always professional, polite and courteous.
They are friendly, approachable and helpful and perform the collections of our offensive and hygiene waste to a high standard.
1 de abril de 2026
Respuesta de Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that the team is professional, polite, and performs their duties to a high standard. Thank you for your feedback.
Another year of excellent service from…
Another year of excellent service from Jude, who always goes above and beyond in her work. Thank you.
2 de abril de 2026
Respuesta de Initial Medical
We appreciate you taking the time to share your wonderful experience. We are happy to hear that you are pleased with the dedicated service you received. Thank you!
Totally reliable
Totally reliable - Always on time, always helpful, always friendly. John is the best! He’s taken our waste for nearly 5 years now!
30 de marzo de 2026
Respuesta de Initial Medical
We appreciate your long-term patronage and are so glad that you've consistently had a reliable, helpful, and friendly experience with our service. Thanks for sharing!
Respuesta de Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful and friendly!
Service provision is always good
Service provision is always good, always polite and helpful.
25 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that you find our service provision to be good, polite, and helpful. We appreciate your positive feedback very much!
Missed collection of medical waste…
Missed collection of medical waste where I work on the 24th March. Phone call with details promised of collection on 26th March. Just phoned to be told our site was closed and a collection not possible. We have 24/7 access to our bin compound. In the meantime the pile of medical waste grows ever higher.
24 de marzo de 2026
Opinión espontánea
Respuesta de Initial Medical
We've forwarded your review to our customer service team for investigation. We have requested your contact details via Trustpilot so we may contact you directly about the complaint.
Great service from Matthew
We have a really great waste collector Matthew, he is so reliable, helpful and professional and we are grateful for his great service.
25 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that you're pleased with the waste collection service you received. We appreciate you taking the time to share your positive experience; thank you for your feedback.
John is amazing we all love him in our…
John is amazing we all love him in our practice he brings us so much joy.
19 de marzo de 2026
Respuesta de Initial Medical
We are so happy to hear that this person brings joy to your practice! We appreciate you taking the time to share your positive experience with us.
Clinical waste collection is very…
Clinical waste collection is very efficient. Our driver, Sam Knight, is always polite, helpful and cheerful. Top marks!
26 de febrero de 2026
Respuesta de Initial Medical
We're happy to hear that our clinical waste collection service is efficient for you. We appreciate your positive feedback regarding our driver's helpfulness and cheerfulness.
Lynsey is fantastic
Lynsey is fantastic, very helpful and always goes above and beyond to ensure we have what we need!
18 de marzo de 2026
Respuesta de Initial Medical
We are happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful and went above and beyond for you. Thank you for your feedback!
Initial are great
Initial are great! So speedy on their emails, very efficient with clinical waste and sharps collections, everyone is very friendly and I highly recommend!
30 de abril de 2025
Respuesta de Initial Medical
We're happy to hear that you had a great experience! We appreciate your kind words regarding our speedy emails, efficient collections, and friendly team. Thank you for your recommendation!
Always on time and professional
18 de marzo de 2026
Respuesta de Initial Medical
We are happy to hear that our team is punctual and professional. Thank you for your positive feedback; we appreciate it.
Respuesta de Initial Medical
We're glad you found our team member to be punctual and kind. Thank you for your positive feedback; we appreciate it greatly.
Great service
We always receive a great service from Initial Medical. Steve, from Haydock Branch is always extremely courteous and friendly when he delivers and collects from our clinic.
12 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that you consistently receive great service. It's wonderful to know that our Haydock branch provides courteous and friendly interactions during deliveries and collections at your clinic. We appreciate your positive feedback.
Jude is very proessional in her role to…
Jude is very proessional in her role to you and us the customer . always communicates to ourselves .
on time and very polite and gets the job done , correctly . Answers any questions we require information on
12 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that you had a positive experience. We appreciate your kind words regarding the professionalism, communication, and efficiency. It's great to know that the information provided was helpful. Thank you for your feedback!
Jude who picks
Jude who picks. Up our clinical waste is always happy & Very helpful.
Well-done keep up the good work
12 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that our clinical waste collection service, especially the helpfulness of our team member, met your expectations. We appreciate you taking the time to leave your positive feedback.
Consistent service from Jude as always
Consistent service from Jude as always, no major issues been using this company for years now! Thanks
3 de marzo de 2026
Respuesta de Initial Medical
We're happy to hear that you've consistently received great service and appreciate your long-term support. Thank you for sharing your positive experience with us!
Excellent service
Thorough and friendly service carried out every time Chris attends to our School.
19 de febrero de 2026
Respuesta de Initial Medical
We're happy to hear that you are consistently satisfied with the comprehensive and kind service we provide to your school. Thank you for your positive feedback!
Top notch. Guys are always on time and very…
Guys are always on time and very agreeable...with great respect for the business I work in.
Cool
19 de febrero de 2026
Respuesta de Initial Medical
Hi Chris,
Thank you for the fantastic feedback! We're really pleased to hear that the team are consistently on time and professional, and that they show respect for your business. That’s exactly the standard we aim to deliver every visit.
We really appreciate you taking the time to share your experience.
Always a positive interaction
Malcom is always polite and helpful. He never moans , just gets on and sorts the job.
He is a positive asset to your company
19 de febrero de 2026
Respuesta de Initial Medical
Hi Mr Sissons,
Thank you for your kind words. It’s great to hear that Malcom continues to provide polite and helpful service, and that positive attitude you mentioned is exactly what we value in our team.
We’ll be sure to pass your feedback on to him; it will mean a lot. Thank you again for your support.
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