Innovato Design Opiniones 

345
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más

Valorada con 5 estrellas sobre 5

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(345)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Description details lie.

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger green underneath. The description said stainless steel but clearly they lied because stainless steel does not turn a finger green. We did not find out the rings done it sooner because they was delivered February 3, 2026 but she got it as a Valentines Day gift and wore them for 2 hours and her finger was green underneath.

3 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The lengthy time for delivery is HORRIBLE!!

The lengthy time for delivery is HORRIBLE! I ordered my product on Dec 11th 2025 and STILL haven't received it. This is my fault because I did see that a standard delivery is 7 to 14 business days PLUS an additional 5 business days for processing!!?? So I'm waiting a minimum of 19 business days waiting until damn near January 10 before i can expect my purchase?? Unless you have forever to wait for your product, I wouldn't recommend ordering from this site. I for sure will never be duped by this site again! SMDH

28 de diciembre de 2025
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hi Slim Boyd!

Thank you for your feedback. We completely understand how frustrating waiting can be. Delivery delays over the holiday period are unusual and not our standard practice.

If you need help tracking your order or have any questions, our support team is always happy to assist.

Kind regards
Anelia
Innovato Support Team

Valorada con 4 estrellas sobre 5

After being sent the wrong products

After being sent the wrong products, their customer service were very helpful. The products we ordered were no longer available but we were offered free replacements from their new range. The replacements turned up swiftly and I am very happy with them.

11 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I paid for wedding band set and got…

I paid for wedding band set and got stuck with a bs silver ring I want my $ or my rings I ordered immediately or both. I will never order from them again and I want rings I picked

22 de noviembre de 2025
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Rebecca

We’re truly sorry that you received the wrong ring set — this was an unexpected warehouse error, and we completely understand how disappointing this must be.

We have already provided a prepaid return label, so you can send the incorrect rings back to us at no cost. As soon as the return is on the way, we will immediately ship the correct wedding band set you originally ordered.

If this solution doesn’t fully satisfy you, please feel free to contact us directly — we will do our best to speed up the process even further and resolve everything to your full satisfaction.

Thank you for giving us the chance to fix this.

Warm Regards,
Anelia

Valorada con 1 estrellas sobre 5

I ordered a hat from innovato design

I ordered a hat from innovato design. When it arrived, I decided it was of very poor quality for the price I paid for it. They refused to pay for return shipping.

8 de julio de 2025
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hi Leonard,

We're sorry to hear that the item did not meet your expectations. At Innovato Design, we aim to provide quality products and a positive shopping experience for all our customers.

Please note that, as stated in our return policy, return shipping costs are the responsibility of the buyer and are non-refundable. That said, we did offer you a partial refund as a gesture of goodwill, even though the item was delivered as described.

We appreciate your feedback and will continue to use it to improve both our products and services.

Best regards,
Anelia
Innovato Design Team

Valorada con 5 estrellas sobre 5

Good Experience

Good company to order from! I ordered from them and had to talk to costumer service. They really understood the questions I had for them as well as understanding the situation I am in. I live in the US, and the package did get her quicker than it was expected for! Solid company with solid costumer support!

10 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Craftsmanship

I was sent the incorrect item and not only did it look nothing like what I ordered, it was NOT the length I chose when ordering. It was supposed to be an anniversary gift and I got stuck with nothing to give because of this low quality, INCORRECT piece I was sent. I then had to pay $20 in return shipping which they did not reimburse despite it fully being their error and low craftsmanship. I will not be ordering from this company again. Poor customer service.

2 de junio de 2025
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hi

We're sorry to hear that you were disappointed with your order. We always aim to fulfill orders accurately and with care. After reviewing your case, we confirmed that the correct item and length were sent according to the details of your original order.

We understand how important your gift was, and we’re sorry it didn’t meet your expectations. However, since the product matched your selection, the return shipping fee is not eligible for reimbursement, as per our return policy.

We truly value your feedback and are continually working to improve our service and communication. Should you have any further concerns or questions, our support team is here to help.

Best Regards,
Anelia

Valorada con 5 estrellas sobre 5

Oh wow

Oh wow, this took some time to arrive. It's a bespoke item, so it has to be made. It's stunning. What a fantastic ring. I will definitely be ordering again from these people. I am over the moon with this ring. Thank you.

16 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Masonic Ring

I ordered a Masonic Ring, there were a few issues with the original order but Innovato (Anelia) was very quick to sort these out. Very happy with the ring, it fits fine and I am very happy with quality,

30 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

perfect red wedding band

my partner really wanted a red wedding ring but they are hard to find. we ordered one from Innovato and it was so good. great weight and colour to it. very happy.

29 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wrong right, bad sizing

Ordered two rings; both were HUGE. I understand I take risks when buying rings sight unseen, but I didn't think the sizing would be so far off. More egregious, the woman's ring was not what I ordered. It was a totally different design. I brought this to their attention. They offered to refund the full payment after the rings were received - but shipping to Europe from the US was on my dime. Alternatively they offered a refund of 30% and I could keep the rings. To save myself the trouble, that's what I did. I'll give them as gifts but will never order fm them again, which is too bad, since they were very nice and responsive.

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I could not commend your customer…

I could not commend your customer service highly enough after a really bad experience with the courier. You replied to my emails straight away and got it sorted for me with a minimum of fuss and my husband's new ring is exactly what he wanted so Thankyou very much.

26 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The rings are very good

The rings are very good, one of the sizes was not quite right, and as soon as I mentioned this to the supplier, they sent me another free of charge (I paid postage but nothing more was asked of me). Could not rate more highly, a great company is this.

1 de mayo de 2024
Opinión espontánea

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