Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más
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Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más
La empresa ha respondido
Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más
UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más
La empresa ha respondido
Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más
Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.
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Ha contestado el 80% de las opiniones negativas
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Great quality I am allergic to the metal sadly but they are awesome I use clear nail polish and im good to go lol
The ring was beautiful and fit perfect. Thank you.
Very good service and good delivery
The wedding rings i ordered was delivered
Safely
I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger green underneath. The description said stainless steel but clearly they lied because stainless steel does not turn a finger green. We did not find out the rings done it sooner because they was delivered February 3, 2026 but she got it as a Valentines Day gift and wore them for 2 hours and her finger was green underneath.
The lengthy time for delivery is HORRIBLE! I ordered my product on Dec 11th 2025 and STILL haven't received it. This is my fault because I did see that a standard delivery is 7 to 14 business days PLUS an additional 5 business days for processing!!?? So I'm waiting a minimum of 19 business days waiting until damn near January 10 before i can expect my purchase?? Unless you have forever to wait for your product, I wouldn't recommend ordering from this site. I for sure will never be duped by this site again! SMDH

Respuesta de Innovato Design
After being sent the wrong products, their customer service were very helpful. The products we ordered were no longer available but we were offered free replacements from their new range. The replacements turned up swiftly and I am very happy with them.
I paid for wedding band set and got stuck with a bs silver ring I want my $ or my rings I ordered immediately or both. I will never order from them again and I want rings I picked

Respuesta de Innovato Design
Messed up my first order and they help fix it. When it came it fit perfect the second one. Love how it has a bit of weight to it and really nice work done on making it. Vary vary satisfied.
I ordered a hat from innovato design. When it arrived, I decided it was of very poor quality for the price I paid for it. They refused to pay for return shipping.

Respuesta de Innovato Design
Good company to order from! I ordered from them and had to talk to costumer service. They really understood the questions I had for them as well as understanding the situation I am in. I live in the US, and the package did get her quicker than it was expected for! Solid company with solid costumer support!
I was sent the incorrect item and not only did it look nothing like what I ordered, it was NOT the length I chose when ordering. It was supposed to be an anniversary gift and I got stuck with nothing to give because of this low quality, INCORRECT piece I was sent. I then had to pay $20 in return shipping which they did not reimburse despite it fully being their error and low craftsmanship. I will not be ordering from this company again. Poor customer service.

Respuesta de Innovato Design
Oh wow, this took some time to arrive. It's a bespoke item, so it has to be made. It's stunning. What a fantastic ring. I will definitely be ordering again from these people. I am over the moon with this ring. Thank you.
Hykle is great to work with and super helpful. My wife is very happy with the shoes and is looking forward to warm weather to wear them.
I ordered a Masonic Ring, there were a few issues with the original order but Innovato (Anelia) was very quick to sort these out. Very happy with the ring, it fits fine and I am very happy with quality,
my partner really wanted a red wedding ring but they are hard to find. we ordered one from Innovato and it was so good. great weight and colour to it. very happy.
Ordered two rings; both were HUGE. I understand I take risks when buying rings sight unseen, but I didn't think the sizing would be so far off. More egregious, the woman's ring was not what I ordered. It was a totally different design. I brought this to their attention. They offered to refund the full payment after the rings were received - but shipping to Europe from the US was on my dime. Alternatively they offered a refund of 30% and I could keep the rings. To save myself the trouble, that's what I did. I'll give them as gifts but will never order fm them again, which is too bad, since they were very nice and responsive.
I highly recommend Innovato Design. I got my ring today. It is very nice and fits well. Thank you guys for a great job and speedy service.
The company replied quickly and kindly when the item had not arrived and went a very quick shipment out.
I could not commend your customer service highly enough after a really bad experience with the courier. You replied to my emails straight away and got it sorted for me with a minimum of fuss and my husband's new ring is exactly what he wanted so Thankyou very much.
The rings are very good, one of the sizes was not quite right, and as soon as I mentioned this to the supplier, they sent me another free of charge (I paid postage but nothing more was asked of me). Could not rate more highly, a great company is this.
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