Innovato Design Opiniones 

345
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más

Valorada con 5 estrellas sobre 5

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(345)

31 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Muyrano Glass Sea Creatures Charm Bracelet.

Purchased the bracelet which was gorgeous and looked exactly the same as on the website. Ordering was easy and delivery was fairly quick with no complications. I asked the customer service team a question about pitting the bracelet on and the response was prompt, helpful and very friendly I would definitely recommend Innovato Store and will continue to make future purchases with them.

21 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I couldn’t be more happy with the…

I couldn’t be more happy with the quality and service I received while purchasing two men’s rings, initially I got the sizing wrong however Anelia was exceptionally helpful in sorting out the problem.
I will definitely purchase from this company again.

14 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stirling silver opal frog pendant, not opal

Ordered a Stirling silver opal frog necklace. This isn’t opal, it’s plastic with bits of glitter in it. Sent two email requesting a refund, no reply as yet, I’m hoping this will trigger a response.

2 de febrero de 2024
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello SlimyBros

We apologize for any inconvenience caused. It seems that we haven't received your emails. Our team typically responds quickly to customer inquiries, so please contact us directly via email at service@innovatodesign.com.

We understand your disappointment with the product and please let us know your desired resolution, whether it's a refund or an exchange for a different item.

Thank you for your understanding, and we look forward to hearing from you.

Regards,
Deso

Valorada con 1 estrellas sobre 5

Check before buy and be 100% sure its what you want …

Ring i brought was nit same as english size .. didnt look as did in picture and when i needed to return told had to be sent back to bulgaria 8.75 .i am not at all impressed

15 de enero de 2024
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Miss Christine Allen,

We apologize for any confusion regarding the sizing. We are committed to providing size charts for our customer convenience, and additional assistance can be found through our blog or by reaching out to our customer support. Furthermore, information regarding sizing and return procedures is clearly outlined on our website. If you require further clarification or assistance, our customer support is available for a prompt resolution. Thank you for bringing this matter to our attention.

Best Regards,
Deso

Valorada con 5 estrellas sobre 5

Great ring

Good online ordering process, and delivery of my ring was efficient and timely - despite the holiday season. Very satisfied with my ring - looks great on my finger!

29 de diciembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Misleading Returns Policy: International Shipping

I purchased a hat for an event. While the hat quality was as expected, it arrived too late. The REFUND POLICY is very MISLEADING due to required returns shipment to an international address in Bulgaria. The product was distributed from Doral, FL USA. :(

2 de enero de 2024
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Ronald

We sincerely apologize for the delayed delivery of your hat and any inconvenience it may have caused. We understand your frustration with our return policy and the requirement to ship returns to Bulgaria. We are actively working to improve this process for our customers.

We'd like to highlight that our company information, including our location in Bulgaria, is posted on our website. We want to be transparent about our operations, and we appreciate your understanding as we navigate this process. As part of our commitment to customer satisfaction, we offer every customer an alternative option for a partial refund, where we willingly absorb the associated costs.

If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know at service@innovatodesign.com.

Valorada con 5 estrellas sobre 5

Mechanical gear ring

I bought a mechanical gear ring in blue. Very sturdy material, very well made, no faults or issues with it. Unfortunately it was a size too small for the recipient but the customer service team were so helpful with the options theybgave me for returning it or buy another with 50%off which I did as it was easier that way for me. Customer service answer you very quickly and very helpful and professional service. I will definitely be making further purchases in the future they are a brilliant company.

20 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

The shipping got cancelled while my…

The shipping got cancelled while my order was supposed to be for an anniversary gift, and I was told it would be refunded and it is still yet to he refunded.

20 de octubre de 2023
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello dear customer,

We want to assure you that we have taken your concerns seriously and have taken immediate action to resolve the issue. Following a thorough review of your case, a refund for your order was processed on October 22nd. To provide additional evidence of the refund, I have sent a screenshot via email illustrating the refund processed to your original payment method. Kindly review the attachment in the email for your reference. If you haven't received the refund yet, we recommend reaching out to your bank provider for further assistance.
Should you have any more questions or require additional support, please feel free to reach out to us at service@innovatodesign.com.

Valorada con 5 estrellas sobre 5

Initially I was concerned with it not…

Initially I was concerned with it not arriving on time. I contacted customer service who was very helpful and understanding.
The ring arrived with more than enough time and it was perfect!

Very pleased.The ring is very modern and well made.

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a set of rings and they…

I ordered a set of rings and they turned out to be of bigger sizes. I contact the company for exchange, but instead they were replaced without an extra charge. Only paid for the shipping. That was absolutely great service. The rings are beautiful and I love them.

10 de agosto de 2023
Opinión espontánea

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