Innovato Design Opiniones 

345
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más

Valorada con 5 estrellas sobre 5

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(345)

31 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very professional company

Very professional company, ordered a dad ring for my daughters father for Father’s Day fits perfectly and very pleased with the quality of the the ring he absolutely loves it. The wait for the delivery took a while but it was delivered before Father’s Day which was amazing will definitely order from here again

7 de julio de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Happy but ..

I'm happy with my ring and it fits great. The bad side was the long wait to actually get it as it ships from somewhere in Asia. So that makes me question the quality. Seems to be ok but I'd much rather order within the US.

30 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purple Leather Handbag

My experience with Innovative Designs was very satisfying. I received my purple handbag is perfect (just like the one I ordered severalyears ago. The customer service is one of the best I have experienced with updates on the shipment and follow-through. I couldn't ask for better business relations.

22 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fee. Without any problems. Will definitely order from here mire often.

15 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had great experience with them

I had great experience with them. My product t arrived on time and looked just the picture and was affordable. They have a wide array of beautiful crowns for all occasions!

12 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products! Very pleased!

I ordered a 3 piece tiara, necklace and earrings set for my daughter's formal. Delivery took a little longer than expected but they still arrived in time. Quality was good, they were absolutely stunning when on and she had so many compliments about them! I would order from here again not a problem. Thanks again :)

6 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Ring arrived well packaged and on time. Excellent service. Was kept up to date re delivery times. Ring is lovely and much appreciated by recipient,!

4 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service.

Frther update: their response is complete and utter nonsense! This is my order number: #UK18265

I'll also attach a transcript of the email conversation we had just to prove that it's the same company and they have very well heard of me!

Hello Darryl

We're sorry that the items did not meet your expectations.
You can send us the package to our address for a refund.

Please follow the instructions below.

Please, pack the item in the original package and take it to the nearest post office.
When you ship the item, make sure to pay the customs duties, or it will be deducted from your refund. That way, the package will be processed much faster. Otherwise, if customs hold the item, this may increase the processing time or be returned to you.
Ship the item to:
Andes Trade Ltd.
Attn: Anelia Kuzmanova
Chervena Roza, bl. 36, vh. V
Sofia, 1404
Bulgaria

Write in front of the package "Return for order 18265", so we can identify your package upon arrival and process your request faster.
Necessary: Please, make sure to send us the tracking number of the package to monitor the arrival and process your refund faster.
Or, if you do not want to pay the return shipping fee, we can offer to refund 30% of the sum and keep the item.
Please, let us know your opinion on this matter.

Paid for a ring which they assured me would fit. Item didn't fit, took 3 weeks to arrive from China and then when I asked to send it back they didnt offer free returns so basically they said I could either pay fpr return postage or I had to take 30% for an item I dont want. Poor service.

20 de mayo de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello,
I want to give more information on the case.

After receiving this review our team tried to contact the customer requesting more information about this order. The customer never replied back. Then, after checking our order database we found no evidence of the customer ordering from our store - innovatodesign.com

You can check the attached screenshot from our order database: https://postimg.cc/0rXM5TDW

Also, checking the reviewers profile we see that is posting only negative reviews which is also odd.

Our team marked the review as inauthentic and we still believe it is as the customer never ordered from our store. In fact, when we have negative review we don't contest it if it's real customer experiance. Instead, we work with the customers to solve the issue.

Kind regards

Valorada con 1 estrellas sobre 5

Size to small and they want me to pay returns?

Ordered a wedding ring and it was delivered (very slowly) and in to complete wrong size. Now they want me to pay to send it back to Bulgaria!? Its not my fault you can't measure! Never again will I buy from this company

11 de mayo de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Joe,
We post all our ring sizes at our product pages. All sizes are verified prior shipping to the customer. We understand that sometimes the ring may not fit, but as stated in our return policies this kind of returns are paid by the customer.

Our free return policy covers defective, lost in transit and wrong items (very rare cases).

For more information please refer to our return policy here: https://innovatodesign.com/pages/return-refund-policy

Best regards,
Deso

Valorada con 5 estrellas sobre 5

I ordered the hat Chris Stapleton concert

I ordered the hat my husband and I are going to see a Chris Stapleton concert. The hat arrived in a timely manner only one thing I was curious about, why they did not put the straw cowboy hat in a box the mail service stuffed it in my mailbox when we took it out of the mailbox I thought the hat was ruined but my husband easily shaped it that’s what I love about the hat and it looks fabulous thank you

30 de marzo de 2022
Opinión espontánea

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