Innovato Design Opiniones 

345
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más

Valorada con 5 estrellas sobre 5

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(345)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I had ordered some wedding rings the…

I had ordered some wedding rings the tracking says that they have been delivered they have not been delivered if so they went to a different place I have not gotten them and I have sent an email to this place twice to no avail no response that's not very nice to blow people off and disrespect them the reasons were beautiful that I ordered my original wedding rings were stolen and the ones I ordered was so very beautiful I was looking forward to wearing them and having them for a long time I am very disappointed I will not use this place ever again I am somewhat trusting and I was told this was a good place but I am a person that finds out for myself and I found out it's not a trustworthy company I will no longer use this company and I will tell people not to use it thank you have a wonderful blessed day

18 de marzo de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

The customer got the rings two days after leaving the review here. We are sorry for the confusion, but our team did reply to the customer's emails every time she wrote to us.

Sometimes, the delivery men of USPS mark the package as "Delivered" but they actually deliver it after that. This is causing confusion among customers. We are aware of the issue and have already sent multiple reports to USPS for such cases, but they still continue to do that.

As the customer confirmed, the item was delivered two days after she contacted us. You can see the screenshot of our conversation here: https://prnt.sc/ZaeQ31BTZv3X

Valorada con 5 estrellas sobre 5

Horrible Experience turned great !

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue.

I recently purchased 2 men's hats. One of the hats (Pink) arrived damaged beyond repair. I have sent Innovato Design numerous emails and pictures and asked to have a good hat sent to replace the damaged hat. They refuse to respond. I would not conduct any business with this company because they cannot be trusted to provide undamaged products nor do they support their products.

12 de marzo de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Duane,
I just checked with our support team and I found only two emails from you and we responded to both in less then a few hours. In fact, we did sent you an offer, but we didn't got any response from you.

Please check the attached screenshot. This is a reply to the second email you sent us (We also replied to the first one, but with no response from you).

https://postimg.cc/k2JCSBYk

Please check your email. We will quickly resolve your issue.

Deso

Valorada con 1 estrellas sobre 5

S-L-O-W delivery. Chinese product. :-(

S-L-O-W delivery. Company based in Bulgaria but, my shipment is coming from China. Had I known it was a Chinese product, I would NEVER have ordered it!

3 de marzo de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Joseph,
We have multiple manufacturers making products for us. Some of them are based in China, but your item was actually delivered from Bulgaria and the confusion was caused because we are obligated to label the item as "Made in China" because of regulatory requirements.

Deso

Valorada con 4 estrellas sobre 5

The sets of wedding ring l bought was…

The sets of wedding ring l bought was of high quality. However, l was surprised to find out that the cross pendant and chain changed colour and faded with three days of being worn. I have bought items from innovato and they were all of high quality. I will recommend innovato inspite of the fact of the isolated case of the cross pendant/chain

24 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lost ring in the mail

I ordered a wedding ring for my husband to be and ordered it. I followed the tracking and the ring made it to Chicago, where the tracking stopped and there has been no further information. I contacted Anelia and she immediately calmed me and said they would send another, which made it in about two weeks! It is beautiful, and I am so thankful to have found such a wonderful company that really stands behind their product. I’m very grateful to the high standards of Innovato and to Anelia, for all of her help!

21 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Rings were awesome, Shipping not the greatest

Rings were awesome. Only downfall was the shipping. I recieved one right away and the other like a month later. Both bought at same time and had same shipping.

7 de febrero de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Tiffany,
We display our shipping times on every product page, because we have two warehouses with different shipping times. For our US Warehouse the shipping time is 2-3 business days, but for BG is around 7-15.

Deso

Valorada con 2 estrellas sobre 5

Bought a wedding ring set from this…

Bought a wedding ring set from this company, they arrived in good time, but wore it for a week and it tarnished... So annoyed at this as they are beautiful looking rings but sadly won't be using them again.

After contacting them, they quickly responded which was lovely, and the matter is now resolved.I haven another star, because they were very quick to respond and were very pleasant about my situation.

3 de febrero de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

Hello Katy,
Please contact our support team. I'm sure they will be able to help you with your issue as quickly as possible.

Kind regards

Valorada con 5 estrellas sobre 5

I love Men's Heavy Punk style Jewelry…

I have always been a fan of Men's Punk style Jewelry. I came across @innovatostore.com - I was treated to a brilliant Birthday present in November, the quality, look and feel is excellent. I had an issue with one of the items, it was faulty. I can not thank the team enough at @innovatostore.com for their speedy resolution and replacement - in my eyes highly recommended 5*****

30 de enero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Damaged hat received

I ordered a hat. It arrived but was not packaged very well and the hat is damaged. The page for returns will not load.
I've marked this as two stars rather than one. If I'm unable to return the hat I'll edit this as a one star.

26 de enero de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

We have addressed the issue of the customer. Our return page is loading as normal as we tested. It was probably a temporary issue with the internet provider.

Deso

Valorada con 5 estrellas sobre 5

My original order was list in Transit…

My original order was lost in Transit but after I had spoken to customer services they were really Lovely and sent another order straight away! Dad is now wearing his eye ring which arrived very quickly and is over the moon with it. Thank you 😊

22 de enero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product slow delivery

Ring took longer to arrive than I would have liked but it was coming from China. I paid extra for special delivery but did not feel I got my money's worth for this.
The product itself is excellent, I am so pleased with it all is forgiven. I have changed wedding rings several times in the last year due to weight changes and this one is by far the best one I have had I am delighted with it. Would definitely buy again and recommend product just be prepared for a wait.

19 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wanted to get my husband a new watch…

I wanted to get my husband a new watch box and had looked on line for local stores but hadn't found what I was looking for. When I googled watchboxes
Innovato Design came up and was so happy to find what I was looking for plus have so many choices
It arrived in perfect condition and looks very nice on his dresser displaying his watches

12 de enero de 2022
Opinión espontánea

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