Je mets une étoile car je ne peux pas mettre moins. Service client inexistant. Troisième relance, pour un remboursement, restée sans réponse à ce jour. Cela fait plus d’un moins que le retour a été... Ver más
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Consulta las opiniones de los clientes
I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer se... Ver más
Dear Customer Service, I am contacting you regarding order #EU22917 After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several ph... Ver más
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Información de contacto
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turquía
- hey@toucheprive.com
- int.toucheprive.com
2,3
Malo
54 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Annem için hediye aldım
Annem için hediye aldım, çok beğendi.
1 de noviembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Orçun,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I placed an order 10 days ago
I placed an order 10 days ago. This still needs to be shipped. I am now starting to strongly believe that this is a fake website. I sent them an email but I probably won't get a response. My advice is not to order from Touche.
19 de diciembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Hanan,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
They are thieves
The do not respond to emails, and the do not process refunds, you're money is stolen.
8 de noviembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Parisa,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Horrible website
Horrible website. I never write reviews but honestly it's a scam. the items look nothing like the photos AND returns are NOT free even though it is explicitly mentioned on their website. Save your money. They dont respond to emails either.
20 de septiembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Shaima,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
I love Touche prive a lot you are one…
I love Touche prive a lot you are one of my favorites brands
I love your designs and fabric
But you need to work on the shipping courier because shipping takes looooong till I receive it
Thank you :)
9 de octubre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Anwaar,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Very friendly and helpful
Very friendly and helpful. Touche responds directly to emails and is very reliable. Always happy!!
9 de octubre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Betül,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Best customer service ever!
10 de septiembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Amira,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am extremely happy with my shopping…
I am extremely happy with my shopping experience at Toucheprive! The customer service is outstanding!
Every interaction has been smooth and pleasant. I will definitely continue shopping with them and highly recommend it to others!
5 de septiembre de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Reyhane,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
The best customer service ever
The best customer service ever, quality of the products are excellent, fitting perfect for hijabs and delivery experience is great.
Happy with my purchase.
1 de agosto de 2024
Opinión espontánea
Respuesta de int.toucheprive.com
Dear Asma,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Happy customer
I’m really satisfied with the customer service they treat me kindly regarding my return item. On the other side, modesty and the quality of the touchepeive fit my expectations the clothes are elegant and trendy the fabrics are super good and the delivery is fast. As a Muslim woman living in Canada, I highly recommend it as an online choice.
11 de agosto de 2024
Opinión espontánea
فريق خدمة العملاء بعد ضمان الدفع…
فريق خدمة العملاء بعد ضمان الدفع واعتماد الطلب .. جدّاً سيّء ولا يمكن الوصول له ومايردون على الايميلات واذا ردّوا عقب ايام ردودهم عامه ومؤجلة عشان الزبون ينسى الموضوع أو يحولونج لاماكن ثانيه ومايحلون المشكلة 👎🏻
Touché Privé Customer Support
23 de julio de 2024
Opinión espontánea
There pieces are high quality and nice…
There pieces are high quality and nice designs and their customer service is very helpful and responsive
29 de julio de 2024
Opinión espontánea
They have very good communication and…
They have very good communication and respectful to their customers.
25 de julio de 2024
Opinión espontánea
Best customer service
Best customer service! I had an amazing experience with an international order. I ordered 4 products, two of which I wanted to refund (sizes did not fit). Customer service quickly resolved my refund. Will certainly continue to shop!!
19 de julio de 2024
Opinión espontánea
There customer service is BAD!
There customer service is BAD!, I returned some items 2 months ago, and still I didn’t receive my money back, I’m trying to tell the customer service, they don’t answer!
19 de mayo de 2024
Opinión espontánea
I have ordered from touche prive…
I have ordered from touche prive several times, they provide amazing options for modest clothing, the price they offer compared to the quality of the fabric and the design is really good, I so far recommend every item I bought from them, and their customer service is a top notch! I've recently requested to return a dress that wasn't an accurate size on me, they fully refunded me and asked me to keep the dress as a gift. this type of service with the fast shipping and quality of products is remarkable and definitely worth a 5 star.
2 de junio de 2024
Opinión espontánea
Excellent service
It was the first time that I ordered from Touche. The delivery and customer service were excellent. I love the fabric and designs. Definetely will be ordering again!
1 de agosto de 2023
Opinión espontánea
No one is answering my return request
No one is answering my return request! Has been two days; falsely stating they accept returns and free to the customer. What a spam!
13 de julio de 2023
Opinión espontánea
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