Internationalcar Opiniones 

Terrible experience and would not recommend.
My car rental was for 6:30am and I showed up just after to find that there doors were locked and they didn’t open until 8am. 2 and a half hour later I was finally on the road missing other things I had planned.

On the last day my car broke down and I waited over 2 hours on the side of the road waiting for their tow truck to show up after they told me it would be 45 min

I would use a different rental company if I was to do it again

Returned vehicle and they claimed damage that was already marked on the pre-inspection sheet was a mistake and the damage marker that was there was in the wrong place. They then refused to transport me back to the airport as I refused to sign and they snatched the tablet from me when I put "not accepted". €238 is the additional charge! I've rented many cars around Lisbon airport with no problems, this company is the first I've had a problem with. STAY AWAY from them. They are not honest and abandon you miles from the airport. Point 9 is the area they claim is new damage but point 9 was already marked. 28 June 26 Edit. after the company’s response

(thank you for sharing your feedback with us. We genuinely value all customer reviews, as they help us review and continuously improve our services.

First and foremost, we would like to assure you that following your email communication, this matter is currently under official review by our relevant department, and we are awaiting their final conclusion. We sincerely hope that the outcome will be favorable to you.

To help clarify the details verified so far, our records show that Point 9 on your rental agreement refers to a pre-existing damage that was already present on the vehicle at the time of pick-up and verified in your presence. Please note that during the rental period, the vehicle is under the sole responsibility of the customer. In accordance with the contract signed by both parties, any new damage occurring during this timeframe is the responsibility of the renter and driver.

We would like to emphasize that we are absolutely not implying that any damage was caused by you intentionally. However, our team identified a new damage upon return, which is located in a different area and is of a different nature than the pre-existing one. This new issue was recorded under Point 18 of the return check-out sheet.

We understand that situations like this can be stressful, and we truly regret any frustration caused. As mentioned, since our specialized department is already analyzing your case, we kindly ask you to await their direct update via email.

Thank you for your patience and understanding.

Kind regards,

The International Car Mobility Solutions Team),

but still no email response to my complaint. But your staff claimed point 9 was on the roof and their finger slipped when recording it and placed it where the damage is. Your updated sheet hasn't corrected point 9 to the roof and now point 18 is in the incorrect place. Strangely on return they pointedly asked if I had photos of this damage before picking up the vehicle, I said no as it was already recorded. A no win situation for a customer who trusts the company. Better not use them than have to record all damage whether marked or not! It should be zero stars.
25 July 26 Edit. still no email response to my complaint so I have escalated it as I explain how to do below. The refund has now been completed but for anyone else facing a similar situation I would suggest this. Important for anyone renting in Portugal: If you have a dispute, you don’t just have to rely on reviews or unanswered emails. Every company is legally required to provide access to the Livro de Reclamações (Complaints Book). You can also submit it online at wwwdotlivroreclamacoesdotpt, and the site has an English version. Once filed, the company must give a written response within 15 working days, and your complaint is automatically forwarded to the regulator (ASAE). It’s the proper legal channel and far more effective than arguing at the desk — use it if you ever face a situation like mine. Next step the ASAE.
6th August update.
I’m updating my review after the case went through Portugal’s Livro de Reclamações system. The rental company has now confirmed that no damage charge was applied, and they admitted disciplinary action against the staff member involved.

This only happened after I disputed the €238 charge they attempted to impose at vehicle return. Their behaviour — claiming new damage, contradictory inspection sheets, asking if I had photos, and pressuring for immediate payment — matches what many other 1‑star reviews describe. The number of identical complaints strongly suggests a pattern of behaviour, not a one‑off mistake.

I was also left without the contracted transport back to the airport, which forced me to pay for a taxi.

The charge was reversed, but the experience and the volume of similar complaints are worrying.

Booked a Premium automatic (Peugeot 508 class) via DiscoverCars for June 30, 2026, Lisbon Airport — fully prepaid (€440.38). I even emailed Drive4Move 40 days in advance asking whether my specific Visa credit card would be accepted for the deposit, offering to cancel within the free-refund window if not. Their written reply was evasive; they did not refuse the card.

At the counter, the employee told me they did not have the reserved vehicle — or any vehicle of that category — in their fleet, and offered the only automatic car they had: a Peugeot 308, two categories below what I paid for. I declined. Twenty-two minutes later I signed a rental contract with another company at the same airport, using the same Visa card, deposit pre-authorized without any issue (timestamped contract in hand).

My booking was then cancelled as a "No-Show" — while I was physically at the airport — and the refund was refused.

Now the part you should read before booking. After I filed a complaint with the Portuguese official complaints registry (Livro de Reclamações), the company responded in writing: "Lamentamos a falta de disponibilidade da viatura" — "We regret the lack of availability of the vehicle." Attached to their own response was their internal Cancellation Report, dated the day of pick-up, in the employee's handwriting: "s/ disp. de viatura reservada" — no availability of the reserved vehicle. That form has a pre-printed checkbox for "No Show (came after 2 hours)". It is not ticked. No box is. The client signature field is blank — I was never shown this document.

So the company's own paperwork confirms: the car didn't exist, and no No-Show was ever recorded internally. The "No-Show" only appeared later, as the reason to keep my prepayment.

The matter is now with my bank (Visa dispute) and the Portuguese transport regulator (AMT). Booking D013980261 / confirmation 407299, for anyone at the company who wishes to verify every word.

If you're picking up a prepaid car with this company (Drive4Move / Surprice / International Car II, S.A. — same operation, Lisbon Airport), have a backup plan. Mine cost me an extra €425.

Nous avons été très mal recus. La caution de 1600€ prélevée immédiatement sur notre compte bancaire sans notre accord. Voiture en mauvais état, sale et pleine de rayures. On nous informe qu'en cas de panne c'est à nous de payer le transfert au garage et le taxi pour en chercher une autre. 4 heures de perdues, heureusement que discover car nous a transféré chez un autre loueur.
Nous étions 3 familles pour récupérer 1 voiture , 3 mécontents , 2 ont refusé la voiture....

I made a reservation for 9 sef car one month before arrival on there website and on WhatsApp after they sent the confirmation everything was fine , one day before a arrival I received a call from them saying that I have to contact the broker where I made the reservation because the car what I received made a accident so I told them that I made a reservation directly on there website after long spoke they told me that they will contact me in 15 minutes to see what they can do . So after 20 minutes they call me again to tell me what they don’t have car for me and that’s it ,to Search by myself for a car . they destroyed our trip and they don’t care. They said we cannot. This is the real business how people they can trust this company they are liars. They are not telling the truth. If they are serious company, they will to search for us for a car and to help us only what they made that they sent Email to cancel the reservation please people don’t trust this company they’re layers and big cheater Company

It is an scam!! Do not take it. They charge you at the end for scratches that were alrrady there even if you had chosen full insurance!!!

When returning the rental car, the agent spent a long time looking at the car in order to find something wrong with it. She eventually found a small white mark which none of us had noticed previously. She then told us we would have to pay €175 just for this absolutely miniscule white mark, which was probably there before anyway. There is no way it would've cost that much to repair, probably only like €5 or 10 or something, although there was really no need to do anything about it anyway. We had filled up the petrol even more than they had asked and done everything correctly, but now we were trapped and being forced to pay this extortionate price. However, we obviously had a flight to catch, and the lady knew that, and told us that if we didn't pay, she wouldn't close the contract, so we would still be liable for the car, and therefore we would have broken the law in that regard. So now obviously we were trapped, with no other choice than to pay the price she demanded. We asked to see the person in charge but she refused to let us. In the end we were forced to pay the money anyway, for a tiny mark which we did not even cause in the first place.
This was in Faro, Portugal.
These people are criminals; don't deal with them.

We hired a car from their Faro outlet. At pick up, an employee quietly advised us to video the car, which we did. On returning the car in perfect condition three and half weeks later, an official examined the body work in minute detail, picking out minute defects which he claimed were our responsiblity, but fortunately our video evidence cleared us of any wrong doing and he was forced to admit that the car had been returned in good condition. It was a very stressful experience. Worse, when we picked up the car, the company immediately deducted the £2,000 deposit from our credit card account (we have been travelling to Faro for over 20 years and this has never happened before - car hire firms simply place a block on the card). It was a fortnight after we returned home that the money was credited back to our account, by which time we had been forced to pay the money to settle our credit card debt. I will never use this company again and recommend that nobody else does either.

Achtung absolute Urlauber-Abzocke. Eigentlich nicht einmal einen Stern wert. Wagen mit Versicherung etc. gebucht. Mehrere Kreditkarten werden aus unerklärlichen Gründen (ausreichend Deckung vorhanden) abgelehnt, d.h. es gibt kein Auto. Daher muss eine Zusatzversicherung abgeschlossen werden die genauso hoch ist wie die eigentliche Fahrzeugmiete. Bei der dann noch zu zahlenden Kaution funktioniert wie durch Zufall jede beliebige Karte. Ich war ca. 30min vor Ort und habe die gleiche Masche bei noch 2 anderen Familien mitbekommen. Reklamation im Nachgang wurde abgewiesen, obwohl ich alle Nachweise geliefert habe.

There is no way to speak to a live person over the phone at this company. They claim they have an agent working in Lisbon airport and they have a shuttle running every 15 minutes. Both are untrue.
They rented me a car with a dangerously worn tire that blew while I was driving it. Thankfully I wasn't traveling at high speed otherwise the it could have caused a fatal accident. They are a very poor company to deal with, avoid them at all cost.

My experience with this car rental provider was unfortunately very disappointing. I would not book with them again.

Under contract number #3590.. we booked an SUV but were given a Dacia Jogger instead. Upon pickup, the vehicle already had 20 documented pre-existing damages. Additionally, the front tires were at the legal wear limit — fortunately, we didn’t encounter any rain.

On a positive note, the shuttle service to and from the airport was well organized.

Upon return, an additional fee of €127 was charged for what was termed a “special cleaning,” because the car apparently needed to be vacuumed (seriously?). This assessment was made by an external service provider who, while located in the same building, is said to be organizationally separate. As a result, direct clarification was not possible.

My written complaint dated October 18, 2025, to the quality department of the parent company “Internationalcar Portugal” went unanswered — not even an acknowledgment of receipt was sent.

Overall, the business model does not leave a trustworthy impression. In my view, it lacks transparency and customer focus. I therefore give only one star and recommend choosing a different provider not affiliated with the mentioned parent company.

Entregaram um carro com travões gastos (clara falta de manutenção), 3 dias depois tive de chamar o reboque porque fiquei sem travões e, como era o fim do dia nao consegui ter o carro de substituição no proprio dia, o que levou a ter custos adicionais de estadia e transporte para ir buscar o carro de substituição. E, no final, não assumiram qualquer responsabilidade do incidente (falta de manutenção) nem reembolso dos custos que tive à conta de não entregarem o novo carro no dia do incidente. Pior agência de aluguer que já usei.

Similar Reviews to many others - Wish i had paid more for a better company - They pretend they have an independant company checking for Damage so both say speak to the other when you try and resolve .. They charged for damage to the underside of a bumper and said people should take pictures of underneath the car .. Advised they had no pictures of the underside themselves of car prior to collection. On car return didnt check any part of the car but went straight to the underside front ... Damage had rust on it but still said it was recent ... Please avoid .. Three cars returned when i was there All had damage and conversation starts with .. How was the car , are you in a rush to get to the airport

This company is a total scam!
They charge you on car scratches that were existing before! When we showed them the video we did they still did not believe us! They also make pictures of the car where they photoshop away the scratches to charge people. Please report !

We had to wait for 55 minutes before the shuttle arrived. I already paid the full amount for insurance and the guy at the desk was very unfriendly and told us to pay 475 euro for another insurance. A little scratch of 3 cm would cost us approximately 500 euro to repair. And he told us that every day car windows were broken. If that was the case I would pay 1845 euro. And another 1845 euro to get another car. I even spoke with the lady on the Phone, she works with DiscoverCars, and asked her about my insurance. She reassured me that everything was fine! The guy at the desk spoke negative about DiscoverCars. It was very unpleasant! I almost dindn't dare to drive the car.

Espero também que esta experiência sirva de aviso aos potenciais clientes , para que estes verifiquem todas as reclamações relativas a esta locadora antes de reservarem com esta, pois o risco de serem roubados é potencialmente elevado. Eu passo a explicar:

A 25 de Junho de 2025, pelas 13 horas, devido ao atraso entre transferências de voos, tentei ligar nove vezes para a locadora,  a qual não atende telefone ao longo de três horas. Finalmente consegui ao fim da décima vez, infomando que só iria comparecer no local depois das 23 horas devido ao atraso do vôo de conecção o qual me foi informado que iriam manter a reserva. Embora não seja possível a entrega nessa hora, pois fechariam ad 20 horas mas que iriam manter essa reserva para o dia seguinte entre as 8 horas e as 12 horas   pois essa reserva e aluguer já tinha paga antecipadamente a 100%. Apenas teria que e apresentar a documentação necessária e conferir os dados já previamente preenchidos através do registo digital. No dia seguinte, é-me exigido um acréscimo com a desculpa que teria que pagar um "upgrade" com um  acréscimo do valor de 256 euros. Pois essa classe viatura, ao qual seria da classe da marca Peugeot 208 já não estaria disponível. E por isso teria que pagar outra de classe maior. Em simultâneo verifico no.nas instalações do parque que existem  a classe da viatura disponível no parque referentes à minha reserva, ao qual os empregados de balcão respondem que nada podem fazer, pois a tolerância de espera é de 60 minutos ainda que eu tenha avisado por motivos de disrupção do voo, a empresa por norma, não tolera motivos de atraso e reserva-se ao direito cancelar ou alterar as condições prévias do contrato, o que pode ser considerado como um acto de má-fé pois a empresa tem noção que o cliente não tem outra alternativa senão pagar o excesso sob pena de ficar a viatura que alugou e PAGOU com três meses de antecedência a preços mais baixos.
Por este motivos considero que a supracitada empresa actua com má-fé   com o objectivo de extorquir mais dinheiro, mesmo esse aluguer tenha já sido pago. É incompreensível que esta marca do mesmo grupo que a surprice cars, se aproveite dos atrasos dos aviões para extorquir mais dinheiro quando o cliente , a unica tarefa que tem a fazer é, conferir dados ao balcão para levantar a viatura. Estas empresas estão sempre à espera de um deslize/inconveniente como foi este atraso no voo para explicitamente roubar o cliente.  Uma pratica inaceitável pois o cliente pagou antecipadamente 100%  aluguer.  Esta empresa não só,  nao têm respeito pelo cliente como  também se aproveita da situação do atraso dos vôos para parasitar o cliente através de práticas de burla como esta.

No contrato também estava exposto que o procedimento do deposito combustível é "Cheio-cheio" , o que a locadora não respeitou, alegado que a empresas apenas faz a entrega do combustível tal como o receberam ou seja recebi o depósito com combustível a 3/8. Resumindo a Empresa respeita as alíneas do contrato que lhe interessam.

This was for porto airport but the contact numbers are the same for the all of portugal…Useless i had booked two vehicles,i tryed to contact their phone number to ask a question but seems disconnected so i sent a email but email cant get delivered,i cancelled both so if you rent from them how will you contact them when you encounter a problem🤔

I booked a car for 5 weeks and then my flight was delayed by 2 days. I called ahead to have them hold the car for me. They told me they would. then when I arrived at the airport, they said they didn't know about my booking. They had even charged my credit card (which I didn't know about until 2 days later), then they offered me a "deal" to get another car at half price. In the end, I ended up paying 50% more. Scam #1. Also, I took very detailed pictures of my car before I drove away. These saved me because they claimed a lot of damage that they didn't have on their records but thankfully I had the proof. Scam #2.

International car Faro

Company to avoid!
They are scammers. We were given a car full of dents and scratches. On the day we returned the car we were charged approximately €250 for a very small scratch on the tyre. They claimed it was done during our rental period but it was not done by us. Actually, when trying to prove that it was already there, showing a picture, they refused to validate it, stating not clear enough. They even told us to pay, threatening to take a higher amount from the deposit anyway if we could have refused it. Also, one of the rude guys was hurrying us up for the payment as if not they could find something else.
At that point, we understood that that is the way how they rob people.

Not need to mention what a disgusting customer experience!!! The rude man was talking over not allowing us to speak just saying to pay. When asking to speak in English as we don't speak Portuguese he said "we are in Portugal and I speak Portuguese". Such a poor customer service and very unacceptable treatment to customers.

Warning! Avoid This Car Rental Company
If you want to save yourself some stress, we highly recommend choosing a different car rental company. At first glance, this one may seem cheaper, but in the end, it could cost you much more—and most importantly, it might ruin your vacation experience.

Long Wait for the Shuttle Bus
The rental office is not located directly at the airport, so you have to take a shuttle bus to get there. Their website claims that the shuttle runs frequently. That is not true. As soon as we arrived at the airport, we called for a pickup. However, we only reached an automated system that gave confusing instructions and then sent us a WhatsApp message. We had to call three times before the shuttle finally arrived—more than 30 minutes later. By that time, a lot of other people were also waiting, and it was uncertain whether we would even be able to board.

Outrageous "Cleaning" Fees
Even worse was our experience when returning the car. The rental agreement states that additional cleaning fees apply only in cases of excessive dirt, but reality is quite different. We rented the car for ten days, and naturally, some sand got into the vehicle—after all, this is Algarve, where sand is everywhere. Additionally, it rained frequently during our stay. However, there were no spills, no food stains, and no damage—just normal dirt on the floor mats.

Despite this, the employee insisted that the car was "extremely dirty" and demanded €90 for cleaning! When we repeatedly asked to speak to a supervisor, he refused and even threatened to withhold our €900 deposit if we didn’t pay the fee. Now, do the math—our 10-day car rental cost us only €57, yet they wanted an additional €90 for so-called cleaning!

Lack of Communication and Ignoring Complaints
After returning home, I contacted the rental company to request an explanation for this unjustified charge. Unfortunately, no one bothered to respond. Once they take your money, you no longer exist to them.

Final Verdict? Never Again!
This company might seem budget-friendly at first, but in reality, it could cost you much more. We regularly rent cars during our travels, and we have never been charged for normal dirt accumulation. It is clear that this is just a scam to extract more money from unsuspecting customers.

If you don’t want to lose money and patience, stay far away from this rental company!