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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Beware! This company is advertising goods on Facebook which you can order, But then they send you an inferior product. This happened to me with a walking stick with foldable seat which on Facebook c... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Advertised as brass tips on fittings but, they're not. I paid AU$160 for 30m of watering system but, same day, bought same thing of Temu for $AU30. I don't mean similar (well, except the Temu produc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Some time ago I bought a 2 in 1 polesaw from itoolmax which didn’t work. I contacted the company immediately by email and after a few emails each way we finally came to a satisfactory arrangement that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wasn't expecting the stocking hanger to handle this much weight tbh. Stuffed three massive stockings (had to be over 20kg easy) and the metal didn't even flex. seriously sturdy reinforcement.

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles de exterior

Escrito por la empresa

iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

636 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 99% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I purchased an item that I wanted to…

I purchased an item that I wanted to return. Multiple responses were that I should sell it or give it as a gift.
After many months of the same message from them, they agreed to give me a 30% refund. Their website said 30 day return and I tried to initiate a return 1 day after I received it.

31 de julio de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hello,

We’re truly sorry that you had an unpleasant after-sales experience! We clearly realize that our handling of this matter was not appropriate, and we’ve fully optimized our internal after-sales procedures.

A big thank you for letting us know about this problem and for your patience during the process. Your feedback is incredibly important to us and will help us improve our services for the better.

All the best.

iToolMax Team

Valorada con 1 estrellas sobre 5

Didn't like the product

Didn't like the product. wanted to return. Hard return policy and you have to pay. Would not recommend.

8 de octubre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hi,

We’re sorry to hear the product didn’t meet your expectations and that our return process caused frustration. We value your feedback and will review our return policy to improve the customer experience. Thank you for sharing your thoughts with us.

All the best.

iToolMax Team

Valorada con 4 estrellas sobre 5

Delivery took a while but I love my…

Delivery took a while but I love my pool vaccum so easy to use and light. I can do it while in the pool cooling off. Love it only takes 2 hrs to charge

1 de diciembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hi! So glad you love your pool vacuum—we hope it makes pool days easier and more fun! Thanks for your patience and wonderful feedback—we appreciate you! 😊

Valorada con 1 estrellas sobre 5

Beware..not as it appears

I rarely write a negative review and usually just put it down to my fault for being duped..However, the rechargeable pool cleaner was not cheap and is absolutely useless! The videos are misleading. It is too short (not 1.8m), flimsy, tiny! Certainly not sucking leaves, let alone acorns ..No response to an email.

3 de diciembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hi Jennifer,

Thank you for providing the information. However, we have been unable to locate your order or related correspondence using the name, email address, and transaction ID you supplied. It is possible that the product you purchased was not ordered through our official website. Please verify the accuracy of your order details and delivery information. You may contact us at support@itoolmax.com for further assistance.

All the best.

iToolMax Team

Valorada con 5 estrellas sobre 5

I contacted iTool about not receiving…

I contacted iTool about not receiving my order. They contacted me right away offering to help. My order was delivered to wrong address and I received it later. Customer service is AWESOME! I will definitely purchase from them again

28 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hi! We're thrilled to hear our team could assist with your order and that you finally received it. Thank you for your amazing feedback and loyalty—we can’t wait to serve you again soon! 😊

Valorada con 2 estrellas sobre 5

RESPONSE FROM SUPPORT IS VERY SLOW…

The follow up from the support team is agonisingly slow. My pool vacuum stopped working after 3 months. They have promised a charger replacement if that is the problem we will see Jean

1 de diciembre de 2025
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hello Jean, we sincerely apologize for the delay in responding to your support request and for any inconvenience caused by the pool vacuum cleaner. We have prioritized your charger replacement and will keep you updated on the progress. Thank you for your patience—we are committed to resolving this issue for you! 😊

Valorada con 5 estrellas sobre 5

Flying witch

Refunded half of the cost of the flying witch so I was happy with that

1 de noviembre de 2025
Opinión espontánea
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Respuesta de itoolmax.com

Thank you for your kindness! We’re grateful for your support and will keep improving our flying witch products!

Valorada con 5 estrellas sobre 5

Not a massager for sissies

Fast delivery and I love the product. The massager is awesome. I have had the vibrating heated massagers and I never felt like the vibrating was doing anything. But this is like having someone with strong hands working on my legs and neck. Love it. Recommend it.

17 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thank you for your great review! We’re thrilled the massager meets your expectations—glad you love its powerful performance and fast delivery. Highly appreciate your recommendation!

Valorada con 1 estrellas sobre 5

Ordered 3 in 1 Cordless Rechargeable…

Ordered 3 in 1 Cordless Rechargeable pool cleaner on 12 October Absolutely no reply to emails to begin with Finally received product on 5 Nov Purchased this with 30day free trial or money back guarantee if not satisfied with product It is not suitable Too small and not very powerful Maybe ok for above ground pool
Numerous emails to and fro but cannot get return info from Itoolmax No customer support at all Very unhappy

5 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hello,

We apologize for the unpleasant experience. Could you please provide your order number or email address? This will help us contact you and prioritize your after-sales support. Alternatively, you can contact us online or send an email with the subject line "Order Number + Review". We will handle your request with top priority. Thank you!

All the best.

iToolMax Team

Valorada con 5 estrellas sobre 5

I like a very defined edge to my lawn

I like a very defined edge to my lawn, but most edgers are too heavy for me to use at my age. I saw an ad for an iToolmax edger and decided to try it. I was impressed with how light it was and what a nice sharp edge I got. When I only needed replacement blades I was able to order them by email. All in all, I'm quite pleased with iToolmax.

19 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for your kind review! So glad our lightweight edger delivers the sharp, defined lawn edge you love—and that replacement blades were easy to order. Thrilled you’re pleased with iToolmax! 😊

Valorada con 4 estrellas sobre 5

I was skeptical at first to purchase…

I was skeptical at first to purchase the cordless paint sprayer, but I ordered it and it worked great. I used it to spray stain on our cedar house. Sprayed it in half the time. Will be curious how it works with a thicker paint.

13 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for your review! Thrilled the sprayer worked great for staining your cedar house and saved you time.😊

Valorada con 5 estrellas sobre 5

I ordered the trimmer with extra…

I ordered the trimmer with extra blades. A partial order arrived and it is definitely a quality item. Easy to assemble and use...durable...should last a long time. The blades were misplaced in shipment and itoolmax followed up to make sure I received my full order. Great company.

23 de octubre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for the great review! Thrilled the trimmer is quality, easy to use, and durable—we’re glad we could follow up to get your missing blades to you. Happy to earn your trust! 😊

Valorada con 1 estrellas sobre 5

This has been an overall terrible…

This has been an overall terrible experience. It took almost a month to get my pressure washer and when I did get it, it is not well made. Flimsy plastic, broken packaging, etc. I have requested a return label and instructions and a refund and am getting the run around from their customer service. They wait almost a week to answer my emails and then keep asking for pictures, etc. which is not how the return policy reads. I have filed a complaint with the BBB. I do not recommend. The only thing that has been quick and easy was how fast my card was debited for the purchase. Awful customer service! Stay away!

30 de octubre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hello,

We sincerely apologize for the inconvenience caused! Your after-sales issue has been prioritized. We suggest you contact us via email so we can follow up on your request promptly. Thank you for your understanding!

All the best.

iToolMax Team

Valorada con 5 estrellas sobre 5

Used my pool vac for the first time…

Used my pool vac for the first time today arrived well packed and after putting it together couldn’t help myself had to give it ago great job well worth the money highly recommended

17 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for the glowing review! So glad your pool vac arrived well-packed, was easy to assemble, and worked a treat—thrilled it’s worth the investment and comes highly recommended by you! 😊

Valorada con 5 estrellas sobre 5

Recently purchased an irrigation system…

Recently purchased an irrigation system & have installed it- extremely happy with the product, was easy to put together & it works extremely well.
Impressed with the even spread of water from the first sprayer to the last.

12 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for sharing! Thrilled the irrigation system was easy to install, works great, and delivers even water spread—awesome to hear!

Valorada con 5 estrellas sobre 5

Received order in a timely manner

Received order in a timely manner.
Romax responded to my email in a timely fashion

13 de noviembre de 2025
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Appreciate the shoutout! Happy we got your order to you promptly and replied to your email quickly.

Valorada con 5 estrellas sobre 5

I had no trouble connecting the smart…

I had no trouble connecting the smart RGBIC permanent outdoor lights to the app. It's simple to charge the colors, and the light is nice consistent - no flickering at all.

10 de noviembre de 2025
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Appreciate the feedback! Happy the setup was hassle-free, color adjustments are easy, and the light stays consistent—love hearing that!

Valorada con 5 estrellas sobre 5

I'm impressed with this leaf blower's…

I'm impressed with this leaf blower's power! It cleaned my yard and garage quickly and saved my back from raking.

8 de octubre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Thanks for sharing! Thrilled the leaf blower’s power cleaned your yard/garage fast and saved your back—win-win!

Valorada con 5 estrellas sobre 5

This screwdriver set has everything I…

This screwdriver set has everything I need for repairs around the house. The bits are solid and don't seem to strip easily.

15 de octubre de 2025
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Awesome to hear! So stoked the screwdriver set has everything you need, plus durable bits that last.

Valorada con 1 estrellas sobre 5

Jeg har købt en Flying witch som hænger…

Jeg har købt en Flying witch som hænger på et metal rør der er kosteskaft, Heksen er med lyd der skulle aktiveres når man går forbi den. Den har kun lyd hvis du rører den på næsen el hovedet. Den kan heller ikke hænge på skaftet uden at dreje rundt om skaftet.
Skaftet har et spyd der skal i jorden og er ALT for lille til at holde skaftet og heksen.
Jeg har henvendt mig til Itoolmax afskellige gange uden retur svar.
Nu har jeg fået et beklagende retur svar hvor de tilbyder mig 10% retur.
Jeg gav 998kr😳
Det har jeg afslået på mail men hører intet retur. Virkelig dårlig service.
Køb ikke noget hos dette firma.

Det svar firma skriver er ikke korrekt. Jeg har skrevet til support og de har svaret på min mail. De vil have et billede af købet der ikke virker inden de kan gøre noget. Dette svar har jeg lige modtaget.

8 de noviembre de 2025
Opinión espontánea
Logotipo de itoolmax.com

Respuesta de itoolmax.com

Hello,

We apologize for the inconvenience. However, we are unable to find your order information, and we have not received a response to our request for it.

If you need this issue resolved as soon as possible, please send an email with the subject "Order Number + Review" to support@itoolmax.com. We will prioritize following up on your email once we receive it.

Best wishes.

iToolMax Team

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