I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them f... Ver más
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Consulta las opiniones de los clientes
Great products and excellent next day delivery as usual but my compliant is more about your couriers . Why do I need to agree a ‘safe place’ if I’m not in or risk missing the delivery (as I did on one... Ver más
La empresa ha respondido
I buy for my sister in a care home. I telephone your head office and Jade and a male colleague helped me through the online ordering service, nothing was too much for them. I was impressed with t... Ver más
La empresa ha respondido
Everything about this company is good. The offers are brilliant, the staff are amazing, the delivery is next day, the products are spot on & the flavours are excellent, ordering is simple. I categoric... Ver más
Información sobre la empresa
Escrito por la empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Información de contacto
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excelente
669 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy to set up account and start…
Easy to set up account and start ordering. Despatch and delivery very quick. Great range of flavours, tried several and loved them all.
16 de junio de 2026
I have to say a five star rating
16 de junio de 2026
Very easy to order and the taste is…
Very easy to order and the taste is brilliant glasses I got one of these vapes now
16 de junio de 2026
Its Good and fast
15 de junio de 2026
Excellent customer service any problems…
Excellent customer service any problems are dealt with straight away. Definitely a repeat customer. Quick delivery
15 de junio de 2026
Excellent price on special offers.
Very easy to order and very quick delivery. Excellent price.
15 de junio de 2026
Service was perfect.
15 de junio de 2026
One Star – Very Poor Service and Unresolved Order
My experience with this company has been extremely disappointing. I ordered six bottles of Spearmint e‑liquid, but every single bottle was filled with Bubblegum flavour, despite all of them being labelled as Spearmint. This is not a simple picking error; it is a serious quality control failure where the wrong liquid has been bottled under the correct label.
I returned the items immediately and have confirmation that the parcel has been delivered back to their warehouse. Despite this, I have still not received the correct products I paid for, nor have I been given a clear update or timeframe for resolution.
Communication has been slow and inconsistent, and I have had to chase every response myself. For a company with such a strong reputation, the level of service I have received has been far below expectations. A first order should never be this complicated.
Based on this experience, I cannot recommend this company and would advise others to be cautious when ordering.
16 de junio de 2026
Opinión espontánea
Respuesta de I Vape Great
Hello Alfie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you had with your order.
This is clearly not the standard we aim for, and we understand how frustrating it must have been to receive the wrong flavour across multiple bottles and then experience delays in getting this resolved. That’s not acceptable, and we appreciate you bringing it to our attention.
We can confirm this order has now been refunded in full, and we’re also passing your comments to our warehouse and customer service teams so this can be investigated properly and used to help prevent similar issues in future.
We’re sorry again for the inconvenience and appreciate your honesty in leaving this review.
Kind regards,
The IVG Team
Everything was perfect !
15 de junio de 2026
Great product Great delivery service
Great product Great delivery service. Very happy indeed
15 de junio de 2026
Great costumer services
Great costumer services, fast response by email about of any enquiries
12 de junio de 2026
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