I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Ver más
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Consulta las opiniones de los clientes
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them f... Ver más
Great customer service. Huge thank you to Jade Halliday who always replied promptly and with such care. Always order from here, never fails! Thank you
Everything about this company is good. The offers are brilliant, the staff are amazing, the delivery is next day, the products are spot on & the flavours are excellent, ordering is simple. I categoric... Ver más
Información sobre la empresa
Escrito por la empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Información de contacto
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excelente
701 opiniones
Invita a los clientes a opinar
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Ha contestado el 95% de las opiniones negativas
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Great flavour vape juice
Great flavour vape juice. Easy to order and fast delivery. I will be back!
8 de junio de 2026
Excellent vape .
Excellent vape .. easy to assemble.. fluid level window is great too tobacco flavour is lovely & it doesn’t leak on a plane 👍👍👍
8 de junio de 2026
The price was great delivery was great
8 de junio de 2026
fast delivery but strange delivery policies.
Great products and excellent next day delivery as usual but my compliant is more about your couriers . Why do I need to agree a ‘safe place’ if I’m not in or risk missing the delivery (as I did on one occasion), when I’m out, when the whole parcel fits easily through the letter box?
8 de junio de 2026
Respuesta de I Vape Great
Thanks for taking the time to leave your feedback, we really appreciate it.
We’re glad to hear you’re happy with the products and our next day delivery service, and it’s great to know things usually arrive quickly for you.
We understand your frustration regarding the courier’s “safe place” policy. These procedures are set by the delivery provider and can sometimes affect how parcels are handled, even when they would physically fit through a letterbox. We appreciate how this can be inconvenient, and we’ll certainly pass your comments on for review.
Thanks again for your support and for highlighting this as it helps us improve the overall experience.
Kind regards,
The IVG Team
Very convenient
Very convenient, nice flavours but could do with rhubarb and custard flavour please and you have good offers.
8 de junio de 2026
The best product
8 de junio de 2026
good bcs i m new so givabsolute servises 3 star …
good bcs i m new so give 3 star according to my experienced
11 de junio de 2026
Opinión espontánea
Respuesta de I Vape Great
Hello,
hanks for taking the time to leave a review — we really appreciate it.
We’re glad your experience has been okay so far, especially as a new customer, but we also hear that it hasn’t fully met your expectations yet. If there’s anything specific that would have improved your experience or anything you struggled with, we’d genuinely like to know so we can do better.
We hope we can turn that 3-star into a 5-star for you in the future.
Kind regards,
The IVG Team
Ordered multiple times and always great…
Ordered multiple times and always great service
5 de junio de 2026
I've tried different ones and I always…
I've tried different ones and I always go back to lemon and lime
5 de junio de 2026
Great flavours that really last
Great flavours that really last. Customer services are ace when you have a problem or query.
5 de junio de 2026
Issue with an IVG PRO2 device
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them for me first thing the next morning at no charge.
Excellent service all round!
10 de junio de 2026
Opinión espontánea
Easy to order and fast delivery.
4 de junio de 2026
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