I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Ver más
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Consulta las opiniones de los clientes
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them f... Ver más
Great customer service. Huge thank you to Jade Halliday who always replied promptly and with such care. Always order from here, never fails! Thank you
Everything about this company is good. The offers are brilliant, the staff are amazing, the delivery is next day, the products are spot on & the flavours are excellent, ordering is simple. I categoric... Ver más
Información sobre la empresa
Escrito por la empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Información de contacto
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excelente
701 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Just amazing and my go to vape
Just amazing and my go to vape.
Highly recommended!
5 de junio de 2026
Have ordered a few times from here…
Have ordered a few times from here great service fast delivery highly recommend
5 de junio de 2026
Everything about this company is good
Everything about this company is good. The offers are brilliant, the staff are amazing, the delivery is next day, the products are spot on & the flavours are excellent, ordering is simple. I categorically refuse to buy elsewhere, after finding this company. Thankyou, Jeff.
5 de junio de 2026
Who ever thought that tasted like…
Who ever thought that tasted like tobacco flavoured vape needs to go and get a new sence of smell and taste or better still try vuse golden tobacco pods to get some sort of idea of what tobacco flavours taste like because yours definitely does not
5 de junio de 2026
Respuesta de I Vape Great
Hello Paul,
Thanks for taking the time to leave a review. We are sorry to hear this one didn’t work for you.
We understand flavour is really personal, especially with tobacco style blends, and it sounds like this didn’t match what you were expecting. That’s definitely not the experience we aim for, but we really appreciate you sharing your honest feedback.
We’ll pass your comments on to our Research and Development team as it helps us improve and better understand how our flavours are coming across.
Kind regards,
The IVG Team
Great deals
5 de junio de 2026
Easy to order and super fast delivery
Easy to order and super fast delivery. Would buy from again
3 de junio de 2026
very good flavours
3 de junio de 2026
Respuesta de I Vape Great
Hello Mark,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience with us. Your kind words mean a lot to the team, and we look forward to welcoming you again soon.
Kind regards,
The IVG team
Respuesta de I Vape Great
Hello Nigel,
Thank you so much for your fantastic review! We’re thrilled to hear you found us responsive and eager to solve any issues. Providing prompt, effective support is exactly what we aim for, and your feedback truly makes our day.
Kind regards,
The IVG Team
Amazing
Amazing products, always on time with delivery, I havent had any problems with any of the products.
3 de junio de 2026
Respuesta de I Vape Great
Hello,
Thank you so much for your amazing review! We’re delighted to hear you’ve enjoyed our products and that delivery has always been reliable. Your feedback means a lot, and we look forward to continuing to serve you with the same quality and care.
Kind regards,
The IVG Team
Respuesta de I Vape Great
Hello Barbara,
Thank you for your fantastic review! We’re thrilled your order arrived quickly and that you found great value in our products. We truly appreciate your support!
Kind regards,
The IVG Team
Quick shipping
Quick shipping. The only site I can get my favourite vases. Will use always now
2 de junio de 2026
I have still not received my order
4 de junio de 2026
Respuesta de I Vape Great
Hello Elaine,
We’re really sorry to hear you haven’t received your order yet. That’s not the experience we want for our customers. Please contact us via live chat or email customercare@ivapegreat.com with your order number, and our team will look into this immediately and get it resolved for you as quickly as possible.
Kind regards,
The IVG Team
Easy ordering excellent communication…
Easy ordering excellent communication from seller and very good quick delivery will definitely be ordering from you again
4 de junio de 2026
Great service.
4 de junio de 2026
I have used this company 3 times now
I have used this company 3 times now, and have always been surprised at how fast the delivery has been.
4 de junio de 2026
Arrived quickly
Arrived quickly, website says free shipping £30 or more but it isn’t free.
4 de junio de 2026
Respuesta de I Vape Great
Hello Valerie,
Thank you for your feedback. We’re very sorry for any miscommunication regarding our free shipping. Please reach out to us at customercare@ivapegreat.com, and we’ll look into this for you right away to ensure its resolved.
Kind regards,
The IVG Team
So easy to order online
So easy to order online, with a great choice of products, and a fast delivery.
1 de junio de 2026
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