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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought this as a birthday present for my husband, but I’ve secretly been using it more than he has. It arrived nicely packed with a note from Jack. You don’t really expect that from an online shop a... Ver más

Valorada con 1 estrellas sobre 5

Update Goto your bank with these details Refunded. That day ! company DISSOLVED 26TH JULY2022 !!!!!!!! JAKE REID LTD. Company number SC330417 Overview Filing hist... Ver más

Valorada con 1 estrellas sobre 5

This is yet another false ‘company’using fake photos to lure customers into thinking they are purchasing top quality, hand made goods from skilled artisans. Instead, they order inferior goods from Chi... Ver más

Valorada con 4 estrellas sobre 5

I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos y equipaje

Escrito por la empresa

Jack Reid sells leather bags: backpacks, holdalls, messengers and duffles for everyday use and travel. We deliver across the United Kingdom and Ireland. Questions about an order? Reply to any of our emails or write to team@jack-reid.com.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

28 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 63% de las opiniones negativas

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2,4

Todas las opiniones

(28)

27 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Doesn’t try too hard

What I like about this bag is that it isn’t trying to be trendy. It’s just a timeless shape that goes with everything. I use it for work and at weekends. The leather is getting better with age.

23 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good follow up

Very good follow up, easy to order. The bag itself is terrific, very stylish looking and well designed with internal and external pockets.
Ian T

9 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The handwritten note was a nice touch

I bought this as a birthday present for my husband, but I’ve secretly been using it more than he has. It arrived nicely packed with a note from Jack. You don’t really expect that from an online shop anymore. The LYME is just big enough for a 15-inch laptop plus some papers without looking huge.

12 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam !!!!!

Update Goto your bank with these details
Refunded. That day !

company DISSOLVED
26TH JULY2022 !!!!!!!!

JAKE REID LTD.
Company number SC330417
Overview Filing history People More
Registered office address
Audacia Ltd, 15-17 Lamington Street, Tain, Ross-Shire, Scotland, IV19 1AA
Company status
Dissolved
Dissolved on
26 July 2022
Company type
Private limited Company
Incorporated on
5 September 2007
Accounts
Last accounts made up to 30 September 2021
Scam !!!!!
Their returns address.
Which you pay for !!!!
Reference: CHN SNG092711
Phone: +86 17758231352
Address: No. 160 Nijiayan Road, Jiangbei District
City: Ningbo
Province: Zhejiang
Postal code: 315000
Country: China

Returns Address you pay !!!!!!
Scam

19 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam company-avoid

This is yet another false ‘company’using fake photos to lure customers into thinking they are purchasing top quality, hand made goods from skilled artisans. Instead, they order inferior goods from China ( which is why it takes weeks to receive your order) with a top quality price tag. They advertise either a 70% discount to babe it look like you’re getting a bargain. You’re not and forget about the promise of 30 day return. There’s no return address and their return portal is inoperable. AVOID AVOID AVOID. They need investigating.

11 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered one bag and suddenly was told…

I ordered one bag and suddenly was told I had ordered 2 of the same bags , eventually they contacted me said I could chose another type of bag I wrote back said I wanted one bag and a refund on the one they had “ accidentally” billed me for - I am now waiting on a refund and the delivery of the one bag ! So no idea what is going on plus I can not find a receipt of sale or anything about the company , is it a real business or a scam - I really wish to the former as the bag looked great but who knows in this world of scams ! I don’t have the courier details I am told on its way but late due to demand and seasonal chaos ! Sadly I think I may of been duped !

25 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Getting your bank to take action on a refund.

After no movement on the supposed order delivery, as seen on the tracking, I realised something was wrong and found this Trustpilot page. I've instructed my bank to initiate a refund process. Get your bank to cancel any subscription the Chinese business has surreptitiously placed on your bank card as Barclays noted they'd done that to my account. I'm told the refund process can take up to 6-8 weeks.

10 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have repeatedly tried to cancel my…

I have repeatedly tried to cancel my order. The payment has been taken from my card. I have contacted them through their own link which has produced no results at all and then I have received two emails offering me 10% and then a 15% discount if I went ahead with the order still which I have replied and said I require a full refund and I have received nothing. Never buy anything from Instagram advert I guess is the lesson to be learned. They’ve used what looks like an established and genuine business being advertised and the truth couldn’t be further from what the advert portrays. Don’t be fooled by the marketing and certainly don’t order anything

1 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fake

We fell for it too. I've since found the same bags on other well known sites, also shipped from China, and by also doing an image search, there the bags are priced at what they are worth.

1 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Update on my order with Jack Reid bags

Update on my order with Jack Reid bags. It is a fake/scam site. Ignore the positive reviews, they are fake too. Don't take my word for it just do what many of us failed to do, employ critical thinking! I will try and recover my money through my bank. It is important you request a refund. Banks need evidence you have tried to recover your money. If it looks too good to be true then it is likely fake!

9 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

fake fake fake fake scammers!!!!!!!

fake fake fake fake scammers!!!!!!!! All ai slop - should be ashamed of themselves!!

8 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi, we're a small team working long days to get every order out, so it's hard to read the word scam from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team

Valorada con 5 estrellas sobre 5

Nice bag

Nice bag. Well made. Handles feel like proper leather, not the thin stuff. Shipping was quick

3 de octubre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Cian, thank you for taking the time to write this. We're glad the bag and the leather handles lived up to it, and that it reached you quickly. Enjoy it! – The Jack Reid team

Valorada con 1 estrellas sobre 5

Furious With Myself

I’m furious with myself for falling for this scam. The Ad states Jack Reid has been around for 29 years and implies from the two photos of him that he’s a UK based ‘one man band’ who has been providing artisan quality bags. He’s not, he does not exist, he’s an AI creation, and the bags are mass produced in China. My bag is worth nothing like the £145 I paid for it let alone the alleged original price of £450, more like £50.
Please don’t fall for this scam, take notice of my review and several other very similar ones.

I’ve read your two replies to my original review. Neither of them address the issues I raised and both read like AI generated automatic reviews. You have made no attempt to prove that ‘Jack Reid’ is a genuine UK artisan bag maker of 29 years. The bag is extremely poor quality and clearly mass produced. The only way you can make amends is to issue me a full a refund at your expense admitting your clear deceitful, misleading advert and what you purport to be.

2 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi, we're a small team working long days, so it's hard to read this. We stand behind every bag we send, and if something about yours isn't right, we want to see it: send a photo to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

Valorada con 1 estrellas sobre 5

Despite the reply from jack reid I’m…

Despite the reply from jack reid I’m not changing my mind the quality for the price is truly awful and the so called reduction from £540 is a bad joke it is an outright scam despite the warm words do not be fooled

8 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Nick, we're sorry you still feel this way. We're a small team working long days, and we stand behind every bag we send. Our offer stands: send a photo of your bag to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

Valorada con 5 estrellas sobre 5

I’ve gone through so many bags over the…

I’ve gone through so many bags over the last few years. This Doolin felt different from the moment I opened it. The leather is firm but not stiff, and the zip runs smoothly. The outside quick-access pocket is exactly where I’ve always wanted my keys to be. Three months of daily use and it still looks good, which is more than I can say for my last three bags.

8 de octubre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Romilly, thank you for your kind words about the Doolin. We're glad the leather, the zip and the outside pocket work so well for you. Enjoy it! – The Jack Reid team

Valorada con 3 estrellas sobre 5

Doolin Bag has arrived

I was initially concerned after placing an order for a Doolin bag and reading some of the negative reviews . However my own experience has been mixed .
The Bag has arrived and is as specified .The Waxed canvas ,Leather and Fittings appear strong and good quality and the bag fits my needs , so I will be keeping it .
However there have been a number of issues along the way .The order took 17 days to arrive and at one point the Tracking on the Jack Reid Website showed the bag to have been delivered when it hadn't been .
The Bag eventually arrived via EVRI UK and was well packaged and in good condition .However the Tracking Label on the packaging shows that the shipment originated in Ningpo ,China via the 4PX Carrier Service which was different from the impression formed from the Website and Advertising .
I have asked twice by E-mail for confirmation of where the bag was actually manufactured ,but am yet to receive a response to that question ,although i did receive responses to delivery queries .
Overall , pleased with the bag itself , but would have appreciated greater transparency over where it was manufactured and fulfilment . Hope this review helps others contemplating a purchase.

6 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Robin, thank you for taking the time to write such a detailed review. We're glad the Doolin arrived as described and that you're happy with the waxed canvas, leather and fittings. We're sorry it took 17 days, and that our tracking page showed it as delivered before it was: we've found what caused that and have now put it right. Enjoy the bag! – The Jack Reid team

Valorada con 3 estrellas sobre 5

Delivery takes a long time

The bag I ordered took two weeks to arrive, but met my expectations and appears well made. Updates on the order tracking site were not clear.

1 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Nick, thank you for your review, and we're glad the bag met your expectations. We're sorry it took two weeks to reach you and that the tracking updates weren't clear: we've found what made them confusing and have now put it right. Enjoy your bag! – The Jack Reid team

Valorada con 1 estrellas sobre 5

Requested order to be cancelled with no response

Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing

4 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Steven, we're sorry your emails waited too long for an answer: we're a small team, and these last weeks have been far busier than expected. Your bag was already on its way when you asked to cancel, so your money isn't lost: it's travelling to you with tracking, and we've emailed you the details. It's true that delivery takes a little longer right now, but every order arrives. – The Jack Reid team

Valorada con 1 estrellas sobre 5

Such a con

Such a con. These are Chinese made and cheap. Available elsewhere at half the price. Customer service just stopped short of lying to my about the origin of the bags. No chance of a return as they issue a credit for something else from their store. Please avoid at all costs.

4 de noviembre de 2026
Opinión espontánea
Logotipo de Jack Reid

Respuesta de Jack Reid

Hi Cliff, we're a small team working long days, so it's disappointing to read this. We stand behind every bag we send. If something about yours isn't right, send a photo to team@jack-reid.com and a member of our team will look at it with you. – The Jack Reid team

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