I bought this as a birthday present for my husband, but I’ve secretly been using it more than he has. It arrived nicely packed with a note from Jack. You don’t really expect that from an online shop a... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Update Goto your bank with these details Refunded. That day ! company DISSOLVED 26TH JULY2022 !!!!!!!! JAKE REID LTD. Company number SC330417 Overview Filing hist... Ver más
This is yet another false ‘company’using fake photos to lure customers into thinking they are purchasing top quality, hand made goods from skilled artisans. Instead, they order inferior goods from Chi... Ver más
I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Jack Reid sells leather bags: backpacks, holdalls, messengers and duffles for everyday use and travel. We deliver across the United Kingdom and Ireland. Questions about an order? Reply to any of our emails or write to team@jack-reid.com.
Información de contacto
Reino Unido
- team@jack-reid.com
- jack-reid.com
2,4
Malo
28 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 63% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Trying to cancel, no response, lost money
Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Didn't meet my needs. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing.
3 de noviembre de 2026
Opinión espontánea
Respuesta de Jack Reid
Hi Evan, you're right that you waited too long for an answer, and we're sorry: we're a small team, and these last weeks have been far busier than expected. Your order had already been labelled for dispatch before your message reached us, and it is with the carrier on its way to you with tracking, so your money is not lost. We've sent you the tracking link by email. – The Jack Reid team
Dodgy .... avoid.
So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.
Can I just add how remarkable it is that this supposedly old family firm's bags are also available at Trendhim, Handsome Dan's, Cole & Harrison, Bella, Saint Door, Aussie Pacific blah blah blah
There is nothing that screams DODGY AS HELL quite like when you try to cloak your business in a a veil of barefaced lies.
1 de noviembre de 2026
Opinión espontánea
Respuesta de Jack Reid
Hi Mark, we're a small team working long days to get every order out, so it's hard to read this from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team
Respuesta de Jack Reid
Hi, we're a small team working long days to get every order out, so it's hard to read this from someone who hasn't ordered from us: we can't find any order under your name. Every order we take is shipped with tracking and delivered by Royal Mail or Evri. It's true that delivery takes a little longer right now, because we've had far more orders than expected, but every customer gets their bag. If you did order, send your order number to team@jack-reid.com and we'll check it personally. – The Jack Reid team
Actually decent product it appears
I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although the leather straps could be thicker. Generally I'm pleased and ultimately it's the product which is important.
I think the website and advertising are misleading however: I don't believe there really is or ever has been a kindly looking craftsman Jack Reid, handcrafting since 1997...
Still, when I got a bit panicky thinking I'd been scammed and nothing was going to turn up, they did email me and actually it did turn up on time so really it's all good. I hope the bag remains as robust as it feels.
26 de octubre de 2026
Opinión espontánea
Respuesta de Jack Reid
Hi Alec,
Thank you for taking the time to write this. We're glad your backpack arrived on time and that you're pleased with it. We understand the worry while you wait for a parcel, and we're sorry it gave you a few anxious days.
We do make our bags ourselves, and we hope yours stays as robust as it feels for many years. If you ever need anything, just reply to one of our emails.
The Jack Reid team
Chinese sources product over priced
Chinese sources product over priced. Credit card chargeback worked.
17 de octubre de 2026
Opinión espontánea
Respuesta de Jack Reid
Hi David, you placed your order on 21 October and asked us to cancel it the same day. Your order was cancelled before it was sent, and your full payment went back to your card on 22 October. We confirmed this to you by email on 23 October. We're sorry the bag wasn't for you; if there's anything else we can help with, you can reach us at team@jack-reid.com. – The Jack Reid team
Scam seller! Avoid!
Scam seller. Refuses to provide return details and unresponsive on refunds.
Bags and business claiming to be in the U.K. and aren’t handcrafted in UK but a China based scam seller.
I have requested return information daily for over a week and the seller fails to respond. In fact I raised the initial complaint in seeking a refund and order cancellation on 7th Oct. Unfortunately I can’t see me getting a refund.
I have written multiple teams to Jack Reid with no response so please do not believe they have a responsive customer helpline and are willing to help.
Just take a look and see how many of the Trustpilot positive 4* and 5* reviews are from actual verified users…
These aren’t artisan crafted products but mass produced from China. Avoid!!
20 de octubre de 2026
Opinión espontánea
Respuesta de Jack Reid
Hi Sandeep, we're sorry it took longer than we said: these last weeks have been far busier than expected. Your parcel was shipped with tracking and delivered on 26 October. If something about the bag isn't right, write to team@jack-reid.com and a member of our team will help you. – The Jack Reid team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.