I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver más
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Consulta las opiniones de los clientes
Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver más
Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver más
I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver más
La empresa ha respondido
4,3
Excelente
609 opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Been looking for this dress for a while…
Been looking for this dress for a while but was out of stock. Got it in the sale as well. Perfect
18 de diciembre de 2023
Many Thanks !
5 de diciembre de 2023
Beautiful scarf of the highest quality.
13 de diciembre de 2023
Marina
Luke, who was with me in my buying in Fenwick, has been very good and kind so I went back for more things to buy. Great professional service
2 de diciembre de 2023
Opinión espontánea
Lovely blouses to…
I ordered 3 blouses I decided only to keep 2 as they were too similar.
I returned the third the returns process is quick and easy and so was my refund.
Great quality great service
15 de noviembre de 2023
Really disappointed with James…
Really disappointed with James Lakeland. I bought what I thought was a size 16 coat as a gift for my mom’s 70th birthday. Wrapped and presented it to her last week. When she opened it the coat had a size 16 paper label on it but inside it was a size 8!! I am now having to return the garment and hoping I will get a full refund as you normally only have 14 days! So disappointed! The one positive was the helpful lady I spoke to in customer services, called Sabine.
10 de noviembre de 2023
Happy Ist time customer
As a first time email customerI was impressed with quick efficient service.Lovely touch of tissue wrapped dress,inside parcel,making the dress less creased.
21 de noviembre de 2023
This outfit is so amazing with good…
This outfit is so amazing with good material and looks great
16 de noviembre de 2023
Very satisfied customer.
Very happy with my beautiful purchase.
Lovely quality. Arrived promptly and well packed.
30 de octubre de 2023
I ordered 3 sale items on line having…
I ordered 3 sale items on line having first bought a full price item from Fenwicks (which I was pleased with)
Only one of the online items fitted and I wanted to return the other two but a note in the packaging said I couldn’t. Had this been made clear when I ordered I wouldn’t have ordered at all.
2 de noviembre de 2023
Good quality clothing.
26 de octubre de 2023
Beautiful coat
Beautiful coat, sadly the fit was not right for my body shape.
Return process could have done with more communication.
Although refund in full was received as communicated.
10 de octubre de 2023
Lovely warm jumper
Lovely warm jumper, the material is so soft,ideal for the cold months ahead.Comes large so i would advise to buy a size down from your usual size.I usually have a size 16 but in this jumper a 14 would have fitted better.
17 de octubre de 2023
Goods arrived on time and the items are…
Goods arrived on time and the items are beautiful
3 de octubre de 2023
Worst experience
Worst experience
Never come back here again
No refund no exchange
I can understand no refund policy but no exchange is rubbish.
Worst customer service
Too expensive and you can't even exchange.
Not recommend to anyone not family not friends.
7 de octubre de 2023
Opinión espontánea
Lovely Clothes
Very happy with all my purchases! The tops were a good colour and I wanted the skirt but missed out so when it was on the sale page I snapped it up! Quick delivery to.
3 de octubre de 2023
Respuesta de James Lakeland
Dear Customer, Thank you very much for this kind review, we are glad you are enjoying your new purchase.
All the best,
James Lakeland Team -
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