I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver más
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Consulta las opiniones de los clientes
Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver más
Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver más
I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver más
La empresa ha respondido
4,3
Excelente
609 opiniones
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Beautiful dress
Beautiful dress, beautifully made. Had lovely complements. Material has some stretch to it. My bust is size 37 1/2 inches and the size 10 was a perfect fit. Very pleased with everything.
13 de septiembre de 2023
Respuesta de James Lakeland
Dear Brenda, thank you very much for this great review. We really do appreciate your comment. Thank you for shopping with us.
Best,
James Lakeland Online team -
fantastic
I am most impressed with both quality and the service. I would recommend them to anyone and I will certainly be purchasing from them again un the not too distant future
19 de septiembre de 2023
Respuesta de James Lakeland
Dear Miss Harrison, Thank you for this very kind review. We are delighted to read about your satisfaction and are looking forward to assist you very soon.
Very Best,
James Lakeland - Online team
Beautiful quality dresses arrived as…
Beautiful quality dresses arrived as stated snd well packed
10 de septiembre de 2023
Respuesta de James Lakeland
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you are pleased with your recent purchase.
Best regards,
James Lakeland Team
Beautiful dress
Beautiful dress, delivered promptly. Wish it was lined, but with the sale, was good value for money.
10 de septiembre de 2023
Respuesta de James Lakeland
We sincerely appreciate your feedback and are delighted to hear that you found the dress beautiful and that it was delivered promptly. Your satisfaction is of utmost importance to us, and we are pleased to have met your expectations in these aspects.
We understand your wish for the dress to be lined, and we appreciate your valuable input. We continuously strive to enhance our products based on customer feedback, and your comment will be taken into consideration as we evaluate our product offerings.
Best Regards,
James Lakeland Team
The black ruffled dress is lovely
The black ruffled dress is lovely, but unfortunately did not fit as I hoped it would.
4 de agosto de 2023
Respuesta de James Lakeland
Thank you for your feedback. We appreciate your kind words about the product and regret to hear that it didn't fit as expected. We value your input and if you have any further comments or require assistance, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us.
Best regards,
James Lakeland Team
Dress arrived without a button in the…
Dress arrived without a button in the neckline and a stitch in the middle of the skirt. So disappointing after paying £250/- quid.
31 de julio de 2023
Respuesta de James Lakeland
Thank you for taking the time to share your feedback with us regarding your recent purchase of our item. We apologize for any inconvenience you may have experienced with our product.
Please rest assured that we are committed to resolving these issues promptly for you. Our customer service team has been notified of your concerns and will be in touch with you shortly to discuss this matter with you.
Your satisfaction is of utmost importance to us, and we are dedicated to ensuring you have a positive experience with our products. Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
James Lakeland Team
Very good customer service
Order arrived on time!! Popped into shop as needed different size. Very helpful customer service ✅
30 de julio de 2023
Respuesta de James Lakeland
Thank you for your positive feedback! We're delighted to hear that your order arrived on time and that you had a pleasant experience with our customer service team. Your satisfaction is our priority, and we look forward to serving you again in the future. If you ever need assistance or have any questions, please don't hesitate to reach out.
Best regards,
James Lakeland Team
Respuesta de James Lakeland
We greatly appreciate your review! It's wonderful to hear that you are pleased with the excellent quality of your item and our speedy delivery service. If you ever have any questions or need further assistance, please feel free to reach out.
Best regards,
James Lakeland Team
Good service
The piece arrived quickly and in great condition. Very clean finishing.
I like the buttons.
10 de julio de 2023
Respuesta de James Lakeland
We greatly appreciate your review! It's wonderful to hear that you are pleased with the excellent quality of your item and our service. If you ever have any questions or need further assistance, please feel free to reach out.
Best regards,
James Lakeland Team
Very helpful and friendly staff
Very helpful and friendly staff. Beautiful fabric and dress.
29 de junio de 2023
Respuesta de James Lakeland
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with our customer service team. Your satisfaction is our priority, and we look forward to serving you again in the future. If you ever need assistance or have any questions, please don't hesitate to reach out.
Best regards,
James Lakeland Team
Disappointed
Cool-looking designs (I own a super JL winter skirt) but very disappointed in the short tweed jacket - it is unlined, fine - but the material is so scratchy you would need to wear a sleeved top under it. The model appears to be wearing nothing - I certainly couldn't.
Dress had great hanger appeal but the 16 needed to fit my bust had yards of skirt and did not flatter.
The returns form would not load and the online returns process did not work. I emailed customer services on 21st June to tell them I could not generate an online return or a label and would post my parcel tracked next day. Parcel was sent first class on 22nd June and 6 days later I have no acknowledgement of email or return to date, nor any refund yet. Puts me off buying direct in future - I will stick to what I find in store.
Your response is unhelpful. If your returns form is not required - why have it on the screen at all? if hyour online returns facility doesn't exist - why not remove it? Why direct people in your policy to use the returns form?
The original invoice is online in an online transaction. I enclosed the paper that came with the original parcel. I work paperlessly. Am I supposed to find a printer and print off the online invoice and enclose that too? How about a clear and unambiguous returns process any normal idiot customer can follow, printed on the delivery note and clerly stated on your webpage? And it's been 7 days and I still have no refund. would you care to explain?
15 de junio de 2023
Respuesta de James Lakeland
Dear Customer, I am sorry to read about your poor experience.
Regarding the item description and composition, you should find them on our website. They tend to be thorough in terms of what the item in question features. Otherwise, we are happy to advise you on the phone.
Our return policy states that all returns must enclose the original invoice to be processed, there is no need for a return form.
We aim to offer the quickest service. Refunds may take up to 5 working days to be credited back in your account.
Our apologies if the service provided was not up to our usual standards, we should be very happy to assist you for your next order with us.
Very Best,
James Lakeland Online Team.
Returning an item
I have to return an item which is proving to be impossible. I've emailed James Lakeland and received no response. The issue is that the 14 days return policy is almost over. I expected better service.
4 de junio de 2023
Respuesta de James Lakeland
Dear Customer, I am sorry to hear you have a hard time returning an item, everything is clearly stated in our return policy. I attach this here for your perusal: https://james-lakeland.co.uk/pages/returns
I have answer your email under 24h which meets our standards, I am now awaiting to hear back from you.
Very Best,
James Lakeland Online Team.
I’d ordered a dress I liked but it was…not the right one.
I’d ordered a dress I liked but it was a little large, so I sent for a smaller one. As I wanted it quickly I paid for past postage , unfortunately it took longer than free postage. The dress I wanted and ordered when it came ,was not the dress I ordered. Although I returned the parcel before the weekend I’ve still not heard from you.
29 de mayo de 2023
Respuesta de James Lakeland
Dear Isabel, I am sorry to read about your disappointment. However, I have answered your email to offer help, unfortunately I am still to hear from you.
Please do reach out, we would be happy to assist.
Very Best,
James Lakeland Online Team.
Beautiful clothes and excellent service
21 de mayo de 2023
Respuesta de James Lakeland
Dear Customer, Thank you for your great review. We always aim to meet your satisfaction.
Thank you for shopping with us.
Very Best,
James Lakeland Online Team.
Quick delivery and very good quality
22 de mayo de 2023
Respuesta de James Lakeland
Dear Marie, Thank you for your review, we are pleased you are satisfied with the services provided.
Very Best,
James Lakeland Online Team.
The company went over and above to find…
The company went over and above to find a dress I wanted. They were super helpful
16 de mayo de 2023
Delivered on time
1 de mayo de 2023
Respuesta de James Lakeland
Dear Joyce, We are happy you have received your order on time.
Thank you for the five stars review.
All the best,
Online Team.
Beautiful dress with a flattering cut.
26 de abril de 2023
Outstanding customer service from Paul…
Outstanding customer service from Paul Dede when I needed to return an item
Many thanks
26 de abril de 2023
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