Jasmine PalaceResort Opiniones 

Als alles net zo goed verzorgd eruit zag als de tuin was ervaring al beter. Kamer: zelfs nachtkastje onder het stof, had zelfs dirty op geschreven 1e dag. 6e dag nog aanwezig. Douchegordijn met schimmel. Jammer.
Eten: nam je eten wat echt net bereid werd zoals vd bbq of binnen waar iemand aan het bakken is, prima of goed. Maar de rest is ronduit slecht, droog slap koud. Het is gewoon teveel wat ze aanbieden wat kwaliteit heel erg achteruit brengt. Denk je, avond sushi. Leuk al die filmpjes met verschillende kleuren maar dat is het ook. Alles had alleen wortel met avocado vulling. Toetjes, ook zoveel keus maar ook droog! Gelukkig vonden de vogels het wel lekker.

DONT EVEN CONSIDER GOING!! This has got to be the worst hotel I have been to and is never a 5 star!!! I only wish I could upload photos. If anyone knows how to upload photos please let me know. From arrival until departure we were constantly hassled for tips by the staff. The room cleaner actually knocked on our door and asked for tip, as did the first porter who took our cases to our room. The bed I was given to sleep in,on arrival, was disgusting, the bedding was totally grim, obviously never heard of Egyptian cotton!!! All bobbly and discoloured. The first mattress was filthy and when I went to get my phone to take a photo they run out of the room with it. On our first day we were hassled 5 times by the same chap called Adam to go to Spa. On our last day he came up to me pointed his finger in my face and was rude and aggressive. Am sure this can be viewed on CCTV!! If hotel are interested. All this because we didn’t want to pay £50 for a blow dry!!
“On the Beach” holiday company! You shud hang your head in shame firstly for sending anyone here and secondly for promoting it as a 5*.

Anyone even thinking of booking this resort please do not it is a complete disappointment Customer service is non existent staff are very rude, no food places outside and you have to pay for fruit and juices, bar staff don’t actually want to work and reception could win the award for worst customer service. Animation team was throwing people into the pool which scared some as they could not swim!! Bathroom is so outdated. These 5 star reviews are probably fraudulent or these people have not experienced 5 star !!

Ignore negative reviews try it for yourself you will be pleasantly surprised
This was our second visit to jasmine palace February 9th-19th

The staff at the Jasmine Palace Hotel were nothing short of exceptional.Their attention to detail was impeccable,especially Abdullah on the beach. the waiter Alomda Adel Emad and at the active bar Mahmood every service was with a smile and nothing was too much trouble, the housekeeping team, maintained our room to perfection, the pool lifeguards keep pools clean and watch everyone in the water,The gardens are well maintained due to the staff working tirelessly,and were litter free and were immaculately set out, the paths were cleaned every day, the on site bins are emptied more than once a day
The restaurant where each dish was a culinary delight, you always find something to eat, even the most fussy eater.
The ala-carte restaurants were delightful, The waiters, all bar staff and lifeguards were excellent and are a credit to your hotel, The chefs deserve a special mention for their creativity and flair for the attention to detail with there deserts, which made every meal an unforgettable experience.
This was not just a hotel stay; it was like coming back home with the welcome we received from front of house reception to the staff out on the complex, We left with the certainty that we would return to the Jasmine Palace.

Best wishes

Julie and Trevor

Room 1118

We went in May and took our daughter and her friend. The food was lovely the service was spectacular and the staff were so very kind and couldn't do enough to make you feel comfortable. I would advise you to treat yourself to Mr Fish Loka such a kind man We're planning on going back next summer and will be having the fish treatment first to start and get our feet beach ready I would truly recommend of all the pampering treatments that is the one I would choose. I'm just praying he's there.

Here’s a reworded version of your review:

The only good thing about this hotel is the views of the pools and gardens—those were lovely. However, my stay over New Year’s Eve was an absolute nightmare. I stayed for two nights with my elderly mother and a child with additional needs, and it was by far the worst experience I’ve ever had.

Upon arrival, I was shocked to be denied check-in unless I paid an extra £210 for a mandatory New Year’s gala dinner for two adults and a child. Despite explaining that we were tired from traveling and just wanted to rest, they insisted on payment before allowing us access to the rooms. Reluctantly, I paid the fee, only to discover that the hotel, which claims to be 5-star, was closer to 1-star in reality.

The room was outdated and felt unclean. The shower head was broken, the curtain was falling apart, and the tiles looked ancient. The sofa was filthy—so blackened with dirt that you could barely tell it had ever had a cushion. It was impossible to feel comfortable in such a space, and I couldn’t believe I had paid so much for such low standards.

The New Year’s gala itself was equally disastrous. The fireworks lasted only 20 seconds, the event was overcrowded and chaotic, and the food was unappetizing—just colorful but completely unappealing. It was so noisy and disorganized that people were bumping into each other just trying to move around. To top it off, the pools were freezing cold because they weren’t heated, so we couldn’t even enjoy them.

This was an enormous waste of time and money. I left feeling traumatized and so disappointed that I’ve decided never to visit Egypt again. I’ll be sharing photos here and across every review platform to warn others. Stay away if you value your time, money, and peace of mind!

Wat een ongelooflijk slecht hotel
Geen aardig personeel
Schooien de hele dag om centen tot vervelens aan toe
Vaak geen warm water onder de douche
Komen ineens kosten bij wat ze zelf verzinnen terwijl we all inclusive hadden geboekt
Massaal eten en niet lekker
Beide voedsel vergiftiging opgelopen
Apotheker op de hoek vroeg Egyptisch ponden 5500 ( ongeveer 110 euro ) voor diarree remmers . Gelukkig zagen we het op tijd en trapten we er niet in. Toen geen hij lopen afdingen maar we zijn er verder niet op ingegaan .
Vaak met vakantie geweest maar zo slecht als het hier was hebben we nog nooit meegemaakt . Ik schrijf nooit recensies maar dit was echt ontzettend slecht

Would never go back.Ended up with food poisoning the day we were to fly back.Staff on the reception on the back shift are very rude and talk to you like a child.Food is edible if you are not fussy.We went to the Italian restaurant and walked out due to the standard of the food.The beer is rank infact my partner ended up buying a box of corona from the duty free shop.I have been to Sharm a few times and it was great but this hotel needs to have a good look at its standard of food. Cleaner was amazing infact he cried when we tipped him. Entertainment nil at night.Alcohol was crap.

Wir können von der Rezeption angefangen über den Zimmerservice, die Zimmer selbst, die Lage, das Essen und das Personal überhaupt nicht meckern. Alle Mitarbeiter waren stets höflich und bemüht. Die weitläufige, sehr gut gepflegte Gartenanlage in die neun stets saubere Pools integriert sind, befindet sich in einem tadellosen Zustand. Die Anlage hat einen eigenen Strand mit eigener Tauch- und Kitsurfschule. Auch hier sind die Mitarbeiter stets höflich und zuvorkommend. Wir haben über die Tauchschule Ausflüge gebucht und es hat viel Spaß gemacht. Sonderwünsche beim Essen wurden berücksichtigt. Unser Uimmer war stets sehr sauber und wir wurden immer wieder mit kleinen netten Gesten überrascht.
Auf den Punkt gebracht: Alles verlief zu unserer höchsten Zufriedenheit. Wir haben das Hotel bereits wieder gebucht.
Lage***** Zimmer toll***** Essen***** Personal***** Weiter so!!! ☺️👍

This is not a 5 star resort. If you're from the UK you will not like this. They say it's all inclusive but the only thing you get is water in your mini fridge, if you want any soft drinks it is given at reception in a plastic cup which they reuse which we witnessed; cross contamination. Theres also a certain time for the soft drinks. The food is disgusting you will end up with a bad stomach/food poisoning. We ate out every single day was not worth booking all inclusive. The rooms are not deep cleaned, Hair in bathroom and bedding had stains had to live with it for a week. If you upgrade your room to sea view you will have to walk 20 mins each time in the heat, they don't offer any assistance. Upgrade here is a downgrade, waste of money. Receptionists stand there gossip and laugh at you, they have attitude. That's why they're in a 3rd world country, only be nice when they know it's a matter of being tipped. This is more of 3 star hotel, only people who seemed to love it was those who go on budget holidays. If you want the best 5 star this is not for you ! Cleanliness is 0. Food is 0. Service is 0. Looks are very catfish, they're old buildings. Had the worst experience ever.

I have bin 10 times in egypt ! This place i would never recommend to nobody even not to my worst enemy! Its old and the food is terrible exept the a la carte restaurants! For the kids above 10 and older there is nothing to do in the evening! All the time i had to go back to the service desk to update the room card! Airconditioning didn’t work so i had to move to an other room! Not enough beds at the pools! Pools are very old and around the pool and walking paths the floor tieles are broken and very sharp!! We are with 4 grown and 4 kids ! 4 got sick from the food! Overall don’t waste your money on this place! Grtz Hasan geebel

The standard of the rooms were not worth 5 starts. It was old, the equipment was old, it wasn't super clean and the bedding has clear wear and tear. The rooms were not thoroughly cleaned. The staff were very divided. Half were lovely and the other half were very rude especially at reception. The staff at the bar near the main pool were only nice if you gave them a tip and with that they'd give you a little extra food (even though it was all-inclusive). Everyone at the hotel would pester you for extra tips even at the spa where you already pay a lot for treatments. The food was ok but definitely not for families with children as there's not a lot of choice for them.
The hotel also has some positives though. It's in a lovely location with stunning gardens, the gardeners were doing a really incredible job with the maintenance of it.
Overall, an average experience.

This was my second time at Jasmine Palace in Egypt. Myself and my mum got so ill 2 years ago by the food. The last 3 days we barely ate a thing. Paying for the pyramid excursion we felt that we didn't get enough time to enjoy or take in the pyramids so being eager we tried again in May booked the same hotel, but this time bringing my husband & Two children along to. Bulked up on vitamins and aqua taps for the water I was confident we were going to have a different holiday. I was WRONG. Worse than before! People incredibly rude. Only nice when they think they are getting money from you. You have to pay to use toilets that are absolutely filthy. The hotel itself is lovely. The grounds are well kept and beautiful. The food well we are vegetarians and the food was so limited to what we could eat. Potatoes most evenings were hard and undercooked. Practically lived off chips leaving a horrible oil in your mouth. We took a walk down the road to find some shops prices are reasonable the further down you go. Called on a taxi and asked him to take us to the shopping mall and he took us to antons shopping centre absolute rip off! My husband got sworn at. Tried again with another taxi and he took us to the mall. Prices in the main shopping centre are a bargain, well worth the visit. Mc Donald's very basic menu nothing for veggies, so we went to a restaurant chilli's it was amazing first time my stomach could handle the food. Was so good went back there for the last day to eat a decent meal. Shops just outside the jasmine palace resort so rude! Fat man in the spice shop tried to rip us off for black seed oil and a homemade remedy for my mums bad hands not only did he almost break my mums neck he tried to charge us over £80! We told him we would think about it as we didn't want to hurt his feelings he jumped up & told us to get out we waisted his time. Incredibly horrible man to deal with. Museum toilets absolutely filthy and the women in there actually tried to block me from leaving until I paid. We wanted to try again to see the pyramids but this time we took a plane costing over £1000 hoping for more time. He took us on the exact same excursion as the coach. Finally got to the pyramids after a long day wasn't even there long before we had to move to the view spot where we were hassled by a young lad on a camel. Actually picking my daughter up and putting her on his camel we then tried to give him 200egp he was offended and said what is this this is for one picture. He even tried to get our guide involved where we told him take the money or not it's all we are offering. he took it and went away. I would stay clear from them completely don't even acknowledge them. We then went to the spinx and we were away from it not even inside it. So the man ripped us off. Last time we got to walk around inside it. Also he offered the river nile cruise for 30mins the price was double from last time he took all the money and put it in his pocket. Well the man last time we saw him pay the boat man. So again he doubled up on his money. We were then suppose to go shopping in the market and didn't get to do that. I wouldn't recommend the plane route definitely go by coach it's the same and so much cheaper. People are Horrible! Dinner hall is a mess not enough tables and chairs, people everywhere. We got so ill even with taking vitamins every day including activated charcoal even my poor children got such bad stomachs I became very concerned for their health. Using the toilets alot of people were experiencing such upset stomachs clearly the food hygiene is utterly poor. The men around the pool were good with my children playing around with them which was nice. In the evening we walked down the beach and noticed the water bottles they use to fill up the water machines In the hotel they are using the beach showers. That explains alot. The chinease wasn't nice. The Italian wasn't nice. The rasta pasta we only asked for pasta and not the meat and asked for cheese and garlic and the portion sizes were so small we were incredibly hungry. And it tasted so plain barely any cheese and zero garlic. My children were so sick of not being able to eat at this hotel they started to count down the days till we left. We gave it a second chance to redeem itself and was truly disappointed. We will never return to egypt. And sadly still feel dissatisfied with the time we got to spend at the pyramids after paying all that money.

"Hurghada: A Completely Different World"

For years, I've yearned to immerse myself in the culture and adventures of Egypt, particularly in Hurghada. However, fear and tales from acquaintances always held me back. That is, until May 4, 2024 arrived.

Browsing the Loveholidays website, we almost gave up hope of finding our dream hotel when we suddenly stumbled upon the Jasmine Palace Resort Hotel. The pictures were stunning, so we quickly booked our trip. Five-star luxury, all-inclusive, and yet not too expensive. This was an opportunity not to be missed!

Our plane took off from Gatwick Airport, and by 7 in the morning, we were already in the air. A mix of excitement and nervousness accompanied us towards the Egyptian warmth. After a 5-hour and 20-minute flight, we finally landed at Hurghada Airport. As the door opened, we were greeted by the blazing rays of the sun. Well, the weather certainly wouldn't disappoint!

After passing through security at the airport, we bought an internet data package for a whole month with an Egyptian SIM card at the exit. 33 GB of data for $11? That price was a best!

At the exit, the transfer was already waiting for us, and a kind driver took over. As we arrived at the Jasmine Palace Resort, it was already impressive at first sight. But little did we know what adventures awaited us!

The reception staff was quick and helpful. We checked in, received some important information, and a smiling staff member helped us take our luggage to the room.

The room was luxury itself. European standard, but perhaps even better! After unpacking and freshening up, we set out to explore every nook and cranny of the hotel.

We woke up early in the morning, eagerly looking forward to breakfast. And this is where it all began. The attentiveness and kindness of the staff captivated us as we delved into the world of Egyptian flavors. Throughout the 7 days we spent there, we never once felt that something was amiss. From the cleaners to the pool attendants, from the waiters to the managers, everyone was extremely helpful. Their sincere smiles and friendly attitudes were simply enchanting. These human values ​​cannot be bought or ordered. Either you have them or you don't. And at the Jasmine Palace Resort Hotel, they were present. Although we didn't meet every employee, those we did left a lasting impression on us. I have never felt so at home and honored in my life.

Throughout the day, we participated in numerous exciting activities, explored the beach, and even embarked on a few hours of desert adventure. But at the end of every adventure, it was the welcoming embrace of the hotel that we truly awaited.

Firstly, do not get a tattoo here by the artist they hassle you when you’re sitting by the pool to go. they’ll show u some art work ‘by him’ which looks great but he is absolutely awful. Me and my partner both got tattoos and the stencils were perfect and when he actually tattooed us they were awful.

NOT 5 STAR - UNHELPFUL STAFF
Stayed at Jasmine Palace with my kids , single dad of 2.
This hotel is certainly not 5 star.
The rooms are ok, beds awful, bathrooms are adequate, food hall is a lions den, no order to Que up, no table service, the staff ALL expect a tip, ZERO WiFi only in reception if your lucky to get connected, throughout my week I kept asking if I can pay extra to extend my check out time from
12 to at least 6pm or later as our pick up wasn’t until midnight.
All week I was given different excuses, can’t see that far in advance/ come day before, come morning of, fully booked.
I had to check out at 12,
Not once did they offer a room or where for me to get my 2 children changed, washed or even let them
Get some sleep before our midnight pick up,
I was disappointed in the level
Of care and service at this hotel, it’s NOT 5 star
Never again

Staff ain’t helpful at all 60% of the hotel is unoccupied and put people with kids ten minutes walk away from the hotel and with copd breathing issues they just fob you off foods like being in belmarsh Hmp staff want to charge us £230 extra just to change our room we paid for pool view and where on third floor with two children at a adult only pool the kids can’t even play in would strongly recommend not coming here I’m still here would defo not be advising anyone to book try differnt hotels in hurghuda Egypt

Recently stayed at this hotel, I booked this for my husbands birthday, Would never stay here again.

It was an all inclusive package I booked, with a superior double room.. We were given a standard king room, bedding was not clean, room was dusty. Room was not a re furbished room as advertised.

On the day of checkin we were just shown our room from far, we had to carry 3 suitcases up 2 flights of stairs.

Food was not nice at all, we had to eat out on a daily basis.. Staff were rude on the reception and on the bar.

Pool area was good, but wouldn’t say it was fantastic.

This is a very clean hotel. Food is served 3 times a day, with a variety of food daily. This includes desserts and fruits.
Hotel rooms are a 5-10 minute walk to the reception. There is no wifi in the hotel rooms. Only in the hotel lobby area.
Staff are not good at speaking English. Google translate.
Do not take taxi from the hotel as it is a rip off. Download the Uber app and use that while you are in Egypt.
Excursions are king and require a lot of energy if you are up for it.
Beach is lovely with turquoise coloured water. We went in the last week of April. Weather was just right.

The service here is appalling. As a new guest, you’re left to figure things out by yourself without clear instructions. You sign agreements without being allowed the time to read what you are signing, and then that’s used against you in the event of a mishap so that they can charge you. The receptionist gave me towel cards and didn’t explain what needs to be done with it. I handed them in to the towel centre but didn’t collect it at the end of the day AS I WASN’T MADE AWARE that I needed to do that. When I went to the reception to raise my concerns about the lack of service, instead of apologising or reassuring me, the staff pulled out the agreement letter and info on the small print at the back of the card and got technical with me. He also showed me the “All Inclusive Guide” that we’re given on arrival that literally says - “Beach Towels: change of towels with towel centre in active pool or on the beach” - PLEASE EXPLAIN where in this statement does it make it clear that I need to hand the towels in at the end of every day to get my towel cards back? There were 4 of them just stood there while one of them endlessly argued with me with all this paperwork in my face. It was embarrassing and unacceptable. I tried explaining that they can’t penalise me and charge $15 per card using an agreement that their colleague, under pressure, didn’t let me read when it’s a fault on their part as well that instructions are never clear and there are loopholes.
AVOID THIS PLACE! It’s beautiful and enticing when you look at pictures but not worth it if you’re going to receive little to no help and will be penalised and embarrassed. I booked this for my birthday and they’ve done a good job ruining it.