JCF Property Management Opiniones 

226
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chloe has been a pleasure to deal with both for queries re my flat sale (of which the buyer’s solicitors raised far too many) and where I had queries around any issues regarding the communal areas.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Over many years Tiegisty has shown her ability to not only accommodate but to resolve complicated issues in property management. Her pursuit to achieve results is always one done thoroughly and with r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Debbie Ranger has been our property manager for the last two years and over this time has provided an excellent service. She is very responsive, dedicated, and actively seeks to build strong client-m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealing with Chloe has been a very efficient experience. Had waited so long for an answer to our query and Chloe resolved it on her first day back. Thank you. Only wish the rest of the management tea... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de inmuebles

Información proporcionada por diversas fuentes externas

We specialise in exceptional block and estate management, as well as offering professional surveying services through our qualified Chartered Surveyors. This combination of skills means we can not only manage your property effectively but anticipate issues long before they become a problem and resolve them with the professional attention they require. We are proud to have been serving London for the past 35 years and attribute our success to working closely with property owners and tenants who look to us to provide a bespoke service with honest, expert advice.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

226 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(226)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

JCF are fantastic

JCF are fantastic. I would like to give a mention to Oliver Hill who is extremely helpful, responsive and an absolute asset to the company. Massive thank you.

24 de mayo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Ida,

Thank you for your kind review and in particular your comments regarding Oliver. We will of course pass your feedback on to Oliver who will be delighted that you are so happy.

Valorada con 5 estrellas sobre 5

Great service

Really good service from JCF on our 10 unit property in Chiswick. Very proactive on quick response issues eg failed intercom. Also very thorough and a professional approach to a very complex section 20 notice coming up with solutions instead of problems on many of the issues.

7 de mayo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Brian,

Thank you for leaving your review and for providing details regarding how feel you have benefited; it’s very much appreciated and helps us improve our service further. We will also let the team know of your review.

Valorada con 5 estrellas sobre 5

Thnak you

I have been impressed with our new property manager, Elena. Since taking over from her predecessor, we have managed to tackle some complicated matters through her due diligence, fantastic efficiency and sheer hard work.

2 de mayo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Harry,

Thank you for taking the time to leave this considered review. We are indeed very proud of Elena and the excellent work she does, and we will let her know of your generous words.

Valorada con 5 estrellas sobre 5

Our block had a drains issue.

Our block had a drains issue.
Stuart our property manager dealt with the problem immediately with no fuss or drama. Plumbers were on site within hours and problem solved.
Well done Stuart.
As a footnote, the problem recurred over the weekend, but the plumbers returned first thing Monday morning and fingers crossed everything works as it should.
So overall, really impressed and happy with Stuart at JCF

25 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Paul,

Thank you for leaving your review. We’re very pleased to hear that the issue was resolved quickly and we will pass on your kind words to Stuart.

Valorada con 5 estrellas sobre 5

Good management and great project delivery

Our property has been managed by JCF for several years and we recently have a new property manager who has been managing our day to day and also the delivery of a large maintenance project. Stuart has done a fantastic job in coordinating both and has made the process so much smoother through efficient style, good communication and general positive, can-do attitude.

8 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Charlie,

Thank you so much for leaving this review. It’s particularly satisfying to receive such a positive review from someone such as yourself, who has experienced our service for several years. Stuart will also be delighted with your comments on his support, thank you again.

Valorada con 5 estrellas sobre 5

Professionalism and Humaneness combined…

Professionalism and Humaneness combined with availability.

7 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Luana,

Thank you for taking the time to leave us your kind review, it’s greatly appreciated.

Valorada con 5 estrellas sobre 5

Elena Pletea is OUTSTANDING.

Elena Pletea continues to be outstanding. She is always prompt and helpful and really tries her best to ensure you get all the assistance or clarification that you require. Over the years, there have been several management companies in charge of the property, but I never wrote a review because quite frankly, there was nothing to praise…until Elena arrived. I have never met her in person, yet all our interactions have been very personalised, whilst still being professional.She genuinely cares about her clients/residents. I can’t commend her enough!

1 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Nkechi

We are extremely proud of Elena and the amazing work she does and we’re very grateful that you took the time to leave this review. Elena will be delighted. Thank you again.

Valorada con 5 estrellas sobre 5

I have found this management company to go over and beyond extremely professional and live by the law of the land which I really like and appreciate .

I have found this management company
Very professional incredibly efficient and very quick to get back to any questions that I asked of the company.
Howard Nicholson has been very knowledgeable and always on hand with any questions and also extremely professional and always helpful.
Also the director David Grieves has a very family oriented vibe to their company which I’ve always liked.
I would recommend them to anyone looking to have their homes maintained and looked after.

1 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Eleni,

Thank you for taking the time to leave such a thorough and thoughtful review. David and Howard will be delighted to hear your comments.

Valorada con 5 estrellas sobre 5

Long standing issue resolved

Our block of flats finally got a long standing issue resolved thanks to Molade Owoade

1 de abril de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear PutneyMum,

Thank you for leaving us a review and for providing your feedback. We will of course let Molade know of your kind words.

Valorada con 5 estrellas sobre 5

We have used JCF for just over 2 years…

We have used JCF for just over 2 years and they have always dealt with matters in a helpful and polite manner. The Business Development Manager Katrina Verdon-Roe is exceptional and a credit to the company. Our current property manager is Molade Owoade who is calm and professional ensuring smooth and efficient property management.

27 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Chris,

We are very grateful for your kind review and we’re pleased to hear you are happy with the service you have been receiving. Katrina and Molade are excellent members of our team and they will be delighted with your feedback.

Valorada con 5 estrellas sobre 5

Joshua Harvey - JCF

I have been dealing with Joshua Harvey who has been amazing to deal with. I wanted to express my appreciation for all of your hard work.

25 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Khush,

Thank you for leaving this kind review. Johua will be very pleased to read it and that you’re so happy with his work.

Valorada con 4 estrellas sobre 5

Good management

We have been in the flat for5/6 years.
The first few years were frustrating , trying to get issues sorted.
Now we have an efficient and understanding manager Chloe. Issues are getting more attention, and being sorted. One hopes this will continue ,as the block needs to be brought up to and maintained to a reasonable standard.

24 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Anonymous Reviewer,

Thank you for taking the time to leave us a review. We are indeed very proud of Chloe and the work she does, and we’re very pleased that you’re happy with Chloe’s work too. If you ever need support on an issue with your property, please don't hesitate to contact Chloe for help.

Valorada con 5 estrellas sobre 5

Excellent Managing Agent - Highly recommended

Excellent Managing Agent – Highly Recommended

As a director of a shared freehold, we onboarded JCF in 2023 and cannot recommend them more highly. Their communication is exceptional, and our property manager, Oliver Hall, is highly qualified, consistently professional, and incredibly helpful. He responds rapidly to any situation, ensuring smooth and efficient management. JCF offers competitive pricing while delivering a high-touch, responsive service. We’ve been thoroughly impressed and would be very happy to provide a reference on request.

24 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear James,

Thank you so much for your very generous review and we’re delighted to hear you’re happy with the support Olliver provides. Oliver will also be thrilled with your comments.

Valorada con 5 estrellas sobre 5

Very pleased to have JCF Management as…

Very pleased to have JCF Management as our property management company, the team are really helpful and provide an excellent service. It’s always such a pleasure speaking with Debbie Ranger, she’s very knowledgeable and always willing to help. Thank you so much Debbie for your support!

12 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Renita,

Thank you for your kind review. We will of course pass your comments on to Debbie.

Valorada con 5 estrellas sobre 5

Dedicated and hardworking property managers

I live in Hardwicks Square which is a challenging client for JCF. The blocks are over 20 years old and there are often aspects of the buildings which need fixing. On top of that, we have had a significant cladding issue to resolve, which has involved seeking finance from the Government in order to do the work and make the flats safe to live in and retain their value for those who own them. This project is nearing completion after nearly 5 years of work. We could not have done this without Elena's hard work and dedication. There are been numerous, unforeseen hiccups and unexpected twists and turns in the building works and she has tirelessly and relentlessly kept the project on track. She has been our guardian angel without whom we may never have got to this point. I cannot thank her and JCF enough for going above and beyond to help us during this difficult period. The finish line is nearly in sight! Thank you JCF

15 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Claire,

Thank you so much for your kind words. We have passed your review on to Elena for her to see.

Valorada con 5 estrellas sobre 5

Elena is one of the kindest

Elena is one of the kindest, most efficient agents I have dealt with to date. Things get done and she is always available to talk when needed no matter how small or big the problem is. I cannot recommend her enough.

12 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Yasmina,

Thank you for taking the time to leave a review and we are delighted that you are happy with the work Elena does. We have passed your kind words on to Elena.

Valorada con 1 estrellas sobre 5

Avoid to all costs

JCF required access to a flat to perform maintenance, their approach was demanding with suggestions that if no person was present there would be financial penalties. As the work was expected to take most of the morning I organised my schedule to comply. I was informed at 21:00 the evening before that the parts were unavailable. Surely this was known much earlier. A new date was set. This time I was informed that the new parts were incorrect, I found this out at 16:00 having waited all morning for the work to start. I phoned Molade, no answer, phoned David Graves, no answer. JCF have little consideration for their clients and no need to apologise for their actions. No doubt I will be served an Unreasonable Behaviour policy for complaining, meanwhile I expect to see 3 or 4 glowing reviews on this website in the next week to retain their 4.3 rating.

11 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

I note you have decided to leave a one star review and given the circumstances I consider it necessary to respond stating the JCF view.

The work required to replace fire detection equipment in each of the flats was initially organised by JCF but the access arrangements for the second visit by the contractor were handled entirely by one of the residents. It was unfortunate that the contractor discovered on arrival that the work was slightly more complicated than first thought and required a new part to be ordered for all of the flats. The contractor decided to abort his visit as the work could not be completed. I am sorry that you were not informed of this until later in the day. JCF were not involved in the day’s events and thus I consider the 1–star review you have left JCF is unjustified.

I would like to make it clear that despite what you say JCF have every regard for their clients, and we endeavour to make communications a strong priority. It is unfortunate that your call to the property manager Molade went unanswered as he is currently away on annual leave. I did not pick up on your voicemail until the next morning as I happened to be in back-to-back meetings all afternoon. Having listened to your message the next morning I made enquiries and discovered that JCF were not actively involved in any part of the contractor visit. Please do also note that if the property manager is not immediately available, you can of course always call our main number so any of our property management team can assist you. I am sorry that your time was wasted and would hope that next time you are told immediately if there is any problem or delay with the important work needed to fire detection equipment.

Valorada con 5 estrellas sobre 5

Exceptional service

Elena of JCF is an exceptional property manager, she is always incredibly responsive and goes above and beyond to help. I would not hesitate to recommend to anyone.

12 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I live in a block of flats that has been competently managed by JCF Property Management for several years

I am a Lessee and a director of the residents' association, living in a block of flats that has been managed by JCF Property Management for several years. We Lessees own a share of the Freehold and therefore it is essential that the flats covered by the Freehold are properly maintained and that audited annual financial returns are submitted to Companies House in a timely fashion. On account of the large number of individual flats, we employ the services of the reputable and trustworthy property management company JCF Property Management, who facilitate health and safety inspections, gather all the financial information required for annual statutory returns and also negotiate our essential buildings' insurance packages. This is something residents cannot deal with on their own. Also there are basic maintenance issues, which are dealt with by JCF, who provide a good reporting system. We have a dedicated property manager called Oliver H, who is very responsive and competent. I can only speak for my own experience, which has been very good. Remember, all these property managers have a portfolio of properties to deal with and they respond as quickly as is feasibly possible to each request.

11 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Hi Christine. Thank you so much for taking the time to give your view on our company and the service we provide. Oliver will be pleased with the kind words you have posted about the way he does his job.

Valorada con 1 estrellas sobre 5

I am in a leg cast and have been unable…

I am in a leg cast and have been unable to leave my flat for over 2 weeks as the only lift has been out of service. I am scared if there is a fire. Company keep telling us that there are delays but that doesn’t change the fact there is no lift. Have not been able to go to the supermarket or order food delivery as they will not come up the stairs.

7 de marzo de 2025
Opinión espontánea
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Respuesta de JCF Property Management

Dear Mr Steele,

We are very sorry to receive your review. We unfortunately haven’t been able to identify which property you are referring to based on your review and so we have sent a request to you via TrustPilot to try and make contact, but haven’t received a reply. We are aware of a lift in one of the buildings that we manage having had a fault, but this has been fixed, tested, and is now fully operational. In general, what we can say is that for the rare occasions that a lift has a fault, we immediately contact the lift management company who will attend the property to assess the fault and they will then typically order the necessary replacement parts for them to install. Dependiing on the nature of the fault, this can take them a little time, with safety obviously being paramount. Additionally, related to the issue of safety, if there was ever a fire as you mention, all residents would be required to use the stairs and not the lift. If you would like to contact your property manager for more information, please don’t hesitate to get in touch.

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