Jellyfish Energy Opiniones 

Do not go to this company they are bunch of crooks.. customer service is absolutely diabolical.. they hammer tou with charges random warrant letters £350 return dd £150 no warning no follow up goes back in again without telling you then another £150.. please do not go to this company i would give minus -0 if there was an option

Absolutely shocking experience with this company. They applied £150 LATE fees to my account before the payment had even been taken, which should never happen. When I questioned it, instead of resolving the issue quickly, I was left stressed, frustrated, and having to chase for answers.

I have now had to consider escalating this matter to the Ombudsman service because this has been handled so badly.

I also requested compensation for the inconvenience and distress caused, as no customer should be treated this way. Very disappointed with the lack of accountability and professionalism shown throughout this situation.

Be careful dealing with this company and always check your account charges closely

Fantastic company helped me out massively when help was needed and went above and beyond for me a big thank you to you

Avoid Avoid

I am a landlord of a property located in Berwick Upon Tweed. and I am making a formal complaint regarding the wrongful execution of a warrant at my property and the unlawful removal of the electricity meter. This complaint is published to make every customer aware of how bad this company is.
So
Your representatives attended the property and removed the electricity meter under a warrant that related to a former tenant who no longer occupies the premises. Prior to enforcement action being taken, I informed your representatives that there was a new lawful tenant in occupation and that the warrant was against the wrong party.
I specifically requested 24 hours to provide a copy of the lease and supporting documentation confirming the identity of the new tenant. This entirely reasonable request was refused. Despite being informed that the named debtor no longer occupied the premises, your agents proceeded with enforcement action regardless.
I subsequently provided evidence of the new tenancy, including a copy of the lease. However, your company still removed the meter and appears to have improperly associated the current tenant’s business name with a warrant that related to a previous occupier.
This is an extremely serious matter.
Your actions have caused:
Wrongful interference with the current tenant’s business operations;
Loss of electricity supply;
Financial loss and disruption;
Significant distress and inconvenience;
Potential unlawful execution of a court warrant against the wrong occupier
. Let’s see how you will deal with this as I will take legal action for
Wrongful execution of warrant;
Trespass;
Business interruption losses;
Negligence;
Unlawful interference with utility supply;
Damages and legal costs.
A video will be published to show the public the Barbarian behaviour of the agents you sent

George handled my account with good response and very caring. Still have the matter of billing but he will ask to have a new meter installed and get that sorted thanks George

George is excellent to deal with and always works to a solution 👍

Anytime I needed anything George was always at hand to sort it out. Give you a personal experience

I am with them nearly 2 years deal with George he’s really nice guy. I don’t have any problem at all.

We sold our business last August having a credit of approximately £400 across two accounts .

The first issue - they couldn’t release the funds unless I gave them the contact details of the new owners . I spoke with the new owners they asked that I did not pass this information as they were making their own arrangements. This created a flow of emails and telephone calls with Jellyfish sticking firm that they would not release the money without the owners details .

We then moved tactics agreeing that they would refund the money this dance went on for months with promises given and broken , refund promised then not delivered, five months down the line the refund has arrived .

I have the trial of emails on the off chance anyone is interested.

DANGER STAY AWAY FROM SELLFISH COMPANY they robbed me over charging taken the meter out after the expired contract and they make a bill £2000 absolutely nightmare if you have account with them please be carefull now they will make your life as a hell this company is a professional to robbed innocent people DANGER AVOID THIS COMPANY TRUST ME ITS TRUE

Signed up on 23rd December account number 38293818, address 24 Cheadle Road,Sunderland, SR5 3NP England , moved me onto higher electric and gas prices within a month which were £0000’s of pounds over what I usually pay. Didn’t receive my refund when I was promised and still coming up with excuses to this date.

I have later discussed this with friends who have also had a bad experience with this company,

STAY WELL AWAY FROM THIS FRAUD OF A COMPANY!!!!!

Not to be trusted completely incompetent fraudsters

After changing supplier due to Jellyfish raising their prices higher than everyone else. We were left with a four figure credit on the account (this was due to JE taking a 'deposit' at the start of the contract). In October we were told this would take 7-10 days to be returned to our account. This never arrived so chased again early December to be told it would definately be in our account the following Friday. This is now long gone. Complain on phone only to be told this will be passed to our finance team who are conveniently unavailable to contact. Asked to be put through to the complaints team who promised to sort this immediately but have since had no contact or payment and now the line conveniently goes dead.
DO NOT GO WITH THIS COMPANY

This review is for George purvis. He has been so helpful and has given me the best service possible. I have never seen anyone so helpful as George and if i am still with jellyfish, this is because of George! Thankyou so much George for your great service.

Poor customer service,didn't get back to me when they said they would. Waited a while,but have now gone elsewhere

Absolutely horrendous customer service they talk over you and treat you like you’re dumb. I have been requesting a call back from the complaints department for almost 3 weeks at which point every single time it hasn’t been locked. Absolute joke of a company will never use them again, they should be Fine for that consideration of learning difficulties. Absolute joke of customer service. Absolute fuming with their disregard.

This company is absolutely horrible. They overcharge customers and don’t follow normal procedures or proper billing practices. It feels completely unprofessional and dishonest. Completely ignorant staff especially from credit control. I wouldn’t recommend them to anyone. Be very careful before doing business with them.

Sarah Charlton was amazing
Well done

Callum was very helpful , providing a quick response to my query and a straightforward resolution!

I got the review request email after I'd already sent an unrequested compliment so decided to just copy & paste it (I've clearly been dealing with wrong utility companies all these years...). It took 5 minutes in total to resolve - 1 call and 1 email with image:

Hi Haseeb – many thanks for 2 things:
1) For answering the telephone so quickly (that’s very rare amongst companies these days); and
2) For actioning/dealing with this so promptly

Much appreciated and enjoy the rest of your afternoon