DO NOT USE THE WORSE COMPANY I HAVE EVER DEALT WITH They charged us £1000 to disconnect and reconnect our small communal area leaving us without a fire alarm and lights with elderly residents in... Ver más
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Consulta las opiniones de los clientes
I’ve been working with George over the last few months now and I have been very impressed. Over the years I have worked with people from many major utility providers but none have come close to... Ver más
Horrific experience. Have a query sat with the ombudsman and they have ignored it. They have followed no legal processes and have disconnected my business with no legal warning - causing loss of earn... Ver más
I just moved over to Jellyfish after an awful experience with previous supplier. Ive only needed to contact Jellyfish since joining and the service i received from the girls was night and day from his... Ver más
Información sobre la empresa
Escrito por la empresa
Jellyfish Energy is an energy supplier for both commercial and domestic properties. We offer a transparent, tech-led approach to utilities.
Información de contacto
Baird House, Scotswood Road, NE4 7DF, Newcastle Upon Tyne, Reino Unido
- 0345 222 3030
- hello@jellyfish.energy
- jellyfish.energy
3,1
Medio
89 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 18% de las opiniones negativas
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Callum was very helpful
Callum was very helpful , providing a quick quote for my business , gas and electric. great service , thankyou Callum , recommended
1 de agosto de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Jeanette,
Thank you so much for the brilliant feedback on Callum here at Jellyfish Energy and the support he has provided! We are so pleased to hear he was able to get your quotes created so quickly and offer 5 star service.
Let us know if you have any questions regarding your account and we will be more than happy to help.
Thanks again
Jellyfish Energy
Their service is very great!
1 de agosto de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Daniel,
Thank you for the brilliant 5 star review! We really appreciate you taking the time to leave us some feedback!
Let us know if there is anything we can assist you with going forward.
Kind regards
Jellyfish Energy
Lauren has restored my faith in human…
Lauren has restored my faith in human nature and possibly more importantly, Utility companies. Outstanding communication, comprehensive responses to endless boring questions. Lauren thank you, you have made my life 100% easier
31 de julio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi there
Thank you for the brilliant review! We are so pleased to hear Lauren in our Customer and Partner Support team was able to help you with your query! Lauren along with the rest of our team are always on hand to assist you with any queries you may have.
Let us know if there is anything else we can help you with.
Thanks again
Jellyfish Energy
Left a review on here two weeks ago
Left a review on here two weeks ago, emailed the complaints department the same day and am still awaiting a response. When I rang Jellyfish they said that their website was misleading, and that you can't speak to anyone in the complaints department and just send an email. I've done that and am still now awaiting a response two weeks later.
Very happy to take the money and not engage with customers who have concerns about the manner in which the company has proceed in this particular case.
29 de julio de 2025
Opinión espontánea
Dealing with a problem meter.
I have been dealing with a young gentleman named Callum who has been very helpful to me in sorting out a few problems in one of my offices with the electric meter. He is polite and on the ball, things now on track. Would recommend their service and prompt reaction to enquiries.
22 de julio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Andrew,
Thank you for the brilliant 5 star review! We are so pleased to hear Callum was on hand to assist you! Feel free to get in touch with our customer and partner support team if you have any further queries.
Many thanks
Jellyfish Energy
Very polite and professional staff.
Very polite and professional staff.
On boarding all set up with no problem.
See how we go over the next few months.
Pleased so far
21 de julio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Ally,
Thanks for the brilliant review. Its great to hear your thoughts on the team here at Jellyfish Energy!
Our dedicated Customer and Partner support team are on hand to help you with any questions you might have about your accounts with us.
If you have any other questions relating to your supply then do let us know.
Thanks again
Jellyfish Energy
5 star service 5 star team
5 star service 5 star team! What more could you ask for
8 de julio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Good Morning Emily!
Thank you for the wonderful review! We are so pleased to hear you have found the service 5 stars from the team here at Jellyfish Energy! Let us know if there is anything else we can help you with!
Many thanks
Jellyfish Energy
Thanks Tori and the rest of the team
I have been working with Jellyfish as a broker for around 12 months now. During this time I have called on many occasions, I cannot think of 1 time I have been on hold for more than 2 minutes. Tori and the rest of the team are always helpful and quick to respond. The portal is great and I look forward to continuing our working relationship.
I've read a couple of reviews on here around tolerance charges. This seems to be the main area people are providing lower ratings. All I would say is if you are a new business, or your usage is expected to fluctuate. Select a product that provides you enough wiggle room. As a smaller supplier they have to forward buy your energy and have to protect themselves from being out of pocket. A broker should always support you in this area.
24 de junio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Chris,
Thank you for the great 5 star review! We are so pleased to have you onboard as a valued TPI working with us and that you have found the customer and partner support team readily available and able to assist you as quickly as possible!
We really appreciate your feedback and insights and if you need any support then do let Toni and the team know!
Thanks again
Jellyfish Energy
Thanks to Nicole
Thanks to Nicole. Which is working with jellyfish Energy
She was a great and kind person
She helped me and made a easy for me to sort the problem out 👍
24 de junio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Sena,
Thank you for the great feedback on Nicole in our Customer and Partner Support team! We always endeavour to offer 5 star service and Nicole is a huge part of this here at Jellyfish HQ
Let us know if there is anything we can help you with in the meantime.
Many thanks
Jellyfish Energy
Excellent service by Luke farmer very…
Excellent service by Luke farmer very helpful thanks for supporting always.
24 de junio de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi there,
Thank you for the brilliant review! We are so pleased to hear Luke was on hand to offer you assistance with your queries! Do let us know if there is anything else we can assist you with in the future.
Many thanks
Jellyfish Energy
absolutely amazing company to partner…
absolutely amazing company to partner with. Ian has been an absolute star for our company and help us grow so much. Really glad to have him as our partnership manager. Also a great energy company to work with, streamlined and easy to use portal.
30 de mayo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Kenny,
Thank you for the great review! Its wonderful to hear feedback about the service provided by Ian at Jellyfish Energy. We have passed on your kind words and if there is anything we can help you with relating to your accounts then do let us know.
Many thanks
Jellyfish Energy
Direct Debit enquire resolved in seconds!
I spoke to a lovely lady called Toni, whom I got through to within seconds rather than being kept hanging on after going through 15 different options to press on the phone!
I was querying a Direct Debit I had set up but I emailed previously. She sent me DD form within seconds and talked me through it.
She was polite, calm and courteous and a professional human at the end of the line, something you don't get form AI and talking bots!
29 de mayo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Naseem,
Thank you for the brilliant review of the service Toni provided! We have passed on your kind words and really appreciate your review of the service you have received.
Many thanks
Jellyfish Energy
Great Team
Paul is great and has always resolved any query we have on behalf of our clients. Often speak to Jake on webchat who is efficient and makes the process so easy when we need to raise or log readings. Response rates have always been rapid. Top guys and a pleasure to be in partnership with.
29 de mayo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi James,
What an incredible review! Thank you so much for your feedback on both Paul and Jake and the service they have provided.
We aim to offer a fast, efficient and 5 star service for all of our partners and direct customers and its great to hear you have experienced this so far! Let us know if you do have any other queries and our team will be more than happy to assist.
Many thanks
Jellyfish Energy
Recently joined Jellyfish energy and…
Recently joined Jellyfish energy and supply has not commenced yet but I am impressed with the ability to actually speak to someone and get prompt and helpful service for a pre-contract amendment required. I hope the good service continues once our service goes live. Thank you JAKE for your assistance today.
7 de mayo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Roshan,
Thank you for the wonderful feedback regarding your experience with Jellyfish Energy so far! We are pleased to hear Jake was able to assist you. If you have any questions regarding your account then do let our team know!
Thanks again
Jellyfish Energy
Effective
Very helpful in responding to any issues we have had with the handover. Always replied & actioned anything needed straight away.
7 de mayo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi there,
Thank you for the brilliant 5 star review! We really appreciate your feedback and if you have any questions regarding your account please do let our Customer and Partner Support team know.
Many thanks
Jellyfish Energy
My faith in customer services has been…
My faith in customer services has been restored! Jake from jellyfish is absolutely brilliant, I have never dealt with someone so pleasant and obliging! I 100% reccommend!
24 de abril de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Sam.
Thank you for the great review! We are super pleased to hear your feedback on the customer service you have received. This is a huge focus for us here at Jellyfish Energy and we are committed to ensuring our team always deliver 5 star experiences for our customers.
Let us know if there is anything else our team can assist you with.
Many thanks
Jellyfish Energy
Jake was very helpful
Jake was very helpful, got my request actioned nice and quickly, cheers fella.
22 de abril de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Leython,
Thank you for your 5 star review! We really appreciate the feedback and have passed this on to our customer and partner support team!
Many thanks
Jellyfish Energy
Be very careful my bill due date is…
Be very careful my bill due date is today 18th April paid in full but arrived at work to a bulling letter dated 16/4 staring they had been out to my buisness property to apply for a warrant to disconnect my supply when questioned on phone as to why ingesting this bullying paperwork its because ive cancelled the DD yes I did because 2 mthsivepaid my bill same day I've gotten the bill and then you have tried to take a double payment so you broke the DD guarantee
Now I'm happy to pay my bill monthly dontget me wrong but I will not be threatened by a company who bully their customers
18 de abril de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi there,
Thank you for providing us with your feedback. We are sorry that you feel the letter received was unwarranted. In line with your contractual terms and conditions cancellation of your agreed monthly direct debit is a breach of our terms and conditions and does result is automated communications being dispatched to the site.
We in no way meant for this correspondence to come across as bullying and that is something we here at Jellyfish Energy do not tolerate. If you have made your monthly bill then this can be disregarded and we will review our internal process to ensure this is monitored closely going forward to avoid any correspondence errors.
Kind regards
Jellyfish Energy
AVOID IF USING FOR BUSINESS ENERGY
Hidden fees in small print regarding Volume Tolerance. As a new business owner I was unaware of this clause and this was not explained to me by Jellyfish. Just been slapped with a £3k bill for not using enough energy. I’m a tiny shop open part time and the expected usage that jellyfish set me was clearly way more than I would need (75% to be exact). I could not have known this as it was my first year of business. This is devastating and unfair for small businesses. For business energy go with a provider that doesn’t have Volume Tolerance fees in their contracts.
14 de abril de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Katie,
Thank you for your feedback. I am sorry that you were unaware of the volume tolerance fee listed within the contract terms and conditions. If you can respond to our request for some additional information we can reach out to you to provide some further clarity on our volume tolerance fees.
Many thanks
Jellyfish Energy
Jake was a superstar today.
Jake was a superstar today.
I very much appreciate his help.
Thanks
Paul H
26 de marzo de 2025
Opinión espontánea
Respuesta de Jellyfish Energy
Hi Paul,
Thanks for the brilliant feedback on our Customer and Partner Support team! We really appreciate the shout out and have passed on your feedback.
Many thanks
Jellyfish Energy
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