John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver más
La empresa ha respondido
They have multiple contracts on their system for our company and it should be a 24hr turnaround but they state 48. Quite often they also cancel their call out jobs for various reasons. This has also... Ver más
La empresa ha respondido
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento de lavandería de monedas
- Tienda de electrodomésticos
- Taller de reparación eléctrica
- Tienda de componentes y repuestos electrónicos
- Tienda de electrónica
Escrito por la empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito por la empresa
Información de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniones
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 24 horas
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Very well communication
Very well communication, very professional taking on the phone. good customer service.
28 de abril de 2026
Respuesta de JLA
Good afternoon Yohannes,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Respuesta de JLA
Good morning Floyd,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Respuesta de JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Respuesta de JLA
Good morning Andy,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Victoria and her manager receive your kind feedback.
Kind regards,
Ella
The gentleman was friendly polite and…
The gentleman was friendly polite and professional and raised the repair for me within a few minutes
27 de abril de 2026
Respuesta de JLA
Good morning Louise,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this amazing feedback.
Kind regards,
Ella
The lady was polite and helpful
27 de abril de 2026
Respuesta de JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Brilliant very professional nothing was…
Brilliant very professional nothing was any trouble
20 de abril de 2026
Respuesta de JLA
Good afternoon Ricky,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
I would like to thank everyone at JLA…
I would like to thank everyone at JLA for organizing a rush order of Fire Extinguishers for a new project. great experience and a lot of last minute help from Sasha Ellam at JLA for arranging everything on time.
24 de abril de 2026
Respuesta de JLA
Good afternoon Martin,
Thank you so much for taking the time to leave such a wonderful 5‑star review.
Kind regards,
Ella
Great customer service
24 de abril de 2026
Respuesta de JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Respuesta de JLA
Good morning Tristan,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
The telephone conversation was very…informative
The telephone conversation was very supportive and professional
24 de abril de 2026
Respuesta de JLA
Good morning Marie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The customer service was very helpful
The customer service was very helpful and efficient.
24 de abril de 2026
Respuesta de JLA
Good morning Joe,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
staff are very helpful and polite
20 de abril de 2026
Respuesta de JLA
Good afternoon Manoj,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Breakdown
I called with a breakdown and was asked to do a test and Bethany would call me back in 10 minutes, but this did not happen. I had to call back almost 1 hour later. Otherwise it was a good experience.
23 de abril de 2026
Respuesta de JLA
Good afternoon Kim,
Thank you for taking the time to provide us with your feedback.
Please accept my apologies for your experience. I will ensure this feedback is shared with the relevant team so it can be reviewed.
Kind regards,
Ella
We have accessed your portal today for… Laundry stain remover
We have accessed your portal today for the very first time and found it very easy to use. We got through straight away. The service was of great standard and we were supported with our request very promptly and professionally.
23 de abril de 2026
Respuesta de JLA
Good afternoon Tarrar,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
This company is easy to deal with
This company is easy to deal with, our query was sorted immediately, I would definitely recommend
23 de abril de 2026
Respuesta de JLA
Good afternoon Jonathan,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very dissapointed
I have had an extremely disappointing experience with JLA.
Communication has been consistently poor, and the tone used by staff has been unnecessarily blunt and, at times, quite rude. Instead of resolving issues internally, I have repeatedly been asked to provide information that should already be accessible within their own systems. There seems to be a clear lack of coordination between departments, which results in customers being passed around and having to repeat the same information multiple times. This creates unnecessary stress and delays, especially when trying to resolve something as straightforward as agreed pricing.
What is most concerning is the approach taken when there is a disagreement, rather than working collaboratively to resolve the issue, the response feels dismissive and unhelpful.
I would strongly recommend improvements in customer service, internal communication, and professionalism when dealing with clients.
16 de abril de 2026
Respuesta de JLA
Good afternoon Christina,
Thank you for providing us with further feedback.
We will be in contact shortly regarding the issues you’ve experienced.
Kind regards,
Ella
Very clear about problem and looking to…
Very clear about problem and looking to resolve today
23 de abril de 2026
Respuesta de JLA
Good morning Andy,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this amazing feedback.
Kind regards,
Ella
Respuesta de JLA
Good morning Gabriella,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Really Helpful
Really Helpful, great service, one phone call and the issue was sorted and even offered about the online portal to make things easier
22 de abril de 2026
Respuesta de JLA
Good morning Isabel,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this fantastic feedback.
Kind regards,
Ella
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