John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver más
La empresa ha respondido
They have multiple contracts on their system for our company and it should be a 24hr turnaround but they state 48. Quite often they also cancel their call out jobs for various reasons. This has also... Ver más
La empresa ha respondido
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento de lavandería de monedas
- Tienda de electrodomésticos
- Taller de reparación eléctrica
- Tienda de componentes y repuestos electrónicos
- Tienda de electrónica
Escrito por la empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito por la empresa
Información de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniones
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 24 horas
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Be aware of this company very poor customer service
They are continuing on charging for an Ice machine I don’t have this has happened for the last three months they have informed me that they may not be able to issue a refund.
22 de abril de 2026
Opinión espontánea
Respuesta de JLA
Good morning Scott,
Thank you for taking the time to provide us with your feedback.
I have shared this with the relevant department so that the issue can be reviewed.
Kind regards,
Ella
The helpdesk personal was helpful and…
The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm. To my surprise the engineer was on site within couple of hours. May be my luck but the point was the speed of the duty of care the JLA staff did. Many Thanks.
22 de abril de 2026
Respuesta de JLA
Good afternoon Tez,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Phoebe and her manager receive your kind feedback.
Kind regards,
Ella
Great customer service
The customer service is great, issues are handled professionally and promtly.
22 de abril de 2026
Respuesta de JLA
Good afternoon Freddy,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
I had JLA Engineer out today and I…
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently. After a few ups and downs with previous issues, it's a relief to have everything sorted so efficiently. Highly recommended for their professionalism and dedication.
22 de abril de 2026
Opinión espontánea
Respuesta de JLA
Good afternoon Brian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Avoid
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with all costs my experience has been dreadful.
1 de abril de 2026
Opinión espontánea
Respuesta de JLA
Good afternoon Elaine,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Very helpful and friendly advisor
Very helpful and friendly advisor, informed me of the portal that can make reporting repairs easier and I will use from now on. My repair was logged easily and a quick date arranged to attend.
21 de abril de 2026
Respuesta de JLA
Good afternoon Heather,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Ryan and his manager receive your kind feedback.
Kind regards,
Ella
Respuesta de JLA
Good morning Tony,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
The person i spoke to on the phone was…
The person i spoke to on the phone was very helpful, he tried to solve the problem over the phone. Unfortunately the problem remained so he booked us in for an engineer to visit with 24hrs. The person was very efficient.
21 de abril de 2026
Respuesta de JLA
Good afternoon Elise,
Thank you for your 5‑star review. I will pass this positive feedback on to Ariz and his manager.
Kind regards,
Ella
Respuesta de JLA
Good afternoon Wayne,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Sally and her manager receive your kind feedback.
Kind regards,
Ella
From initial phone call
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduction to any company to receive that level of customer service.
21 de abril de 2026
Respuesta de JLA
Good afternoon Billy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Good customer service precise response .
21 de abril de 2026
Respuesta de JLA
Good afternoon Peter,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
My call was answered quickly
My call was answered quickly, professionally and explained when the engineer will be able to attend site.
20 de abril de 2026
Respuesta de JLA
Good afternoon Cheryl,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
very helpful full feed back given date…
very helpful full feed back given date booked for engineer to visit and ref no given
21 de abril de 2026
Respuesta de JLA
Good afternoon Claire,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this fantastic feedback.
Kind regards,
Ella
Phone answered quickly
Phone answered quickly, Polite manner and no complicated questions.
21 de abril de 2026
Respuesta de JLA
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Respuesta de JLA
Good afternoon Gordon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very helpful gentleman on the phone
Very helpful gentleman on the phone. Put the required jobs through immediately
20 de abril de 2026
Respuesta de JLA
Good morning Frank,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
good customer service
20 de abril de 2026
Respuesta de JLA
Good morning Jhon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Respuesta de JLA
Good morning Margaret,
Thank you so much for your lovely 5‑star review. I will make sure that Catherine and her manager see this amazing feedback.
Kind regards,
Ella
Easy telephone system for logging my…
Easy telephone system for logging my service with excellent customer service.
20 de abril de 2026
Respuesta de JLA
Good morning Mark,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
It was a quick response and service.
17 de abril de 2026
Respuesta de JLA
Good afternoon Rachel,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
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