John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver más
La empresa ha respondido
They have multiple contracts on their system for our company and it should be a 24hr turnaround but they state 48. Quite often they also cancel their call out jobs for various reasons. This has also... Ver más
La empresa ha respondido
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento de lavandería de monedas
- Tienda de electrodomésticos
- Taller de reparación eléctrica
- Tienda de componentes y repuestos electrónicos
- Tienda de electrónica
Escrito por la empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito por la empresa
Información de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniones
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 24 horas
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Zero Star - Avoid at All Costs
If I could give a zero star, I would. The company is so completely underhanded in its tactics of upselling. They will cold-call, imply that services are due when they are not, and then charge companies for 'extra' cleans we've never requested.
Ella from Customer Service - there is no request for further information!
15 de abril de 2026
Opinión espontánea
Respuesta de JLA
Good morning Clare,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Terrible service
Terrible service, engineer ignaored all booking in protocol, never spoke to anyone
Claimed machine was working and was not so recall now in place
Claimed another machine dryer was not JLAs but they are under contract so recall for this as well
15 de abril de 2026
Respuesta de JLA
Good morning Kenneth,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issues you’ve experienced.
Kind regards,
Ella
We recently had an auto-dosing system…
We recently had an auto-dosing system installed by Russ from JLA, and the experience was top-notch from start to finish. Russ was incredibly professional, arriving on time and getting the job done with zero fuss. He took the time to explain exactly how the system works and ensured everything was calibrated perfectly before leaving. It’s rare to find a technician who is as efficient as they are knowledgeable. Highly recommend his services!
15 de abril de 2026
Opinión espontánea
Respuesta de JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Russ and his manager see this amazing feedback.
Kind regards,
Ella
excellent support quick response very helpful
great service very helpful quick response
14 de abril de 2026
Respuesta de JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Dalecroft, Dryer Gas servicing
Martin was friendly, Polite, efficient and informative.
15 de abril de 2026
Respuesta de JLA
Good afternoon Charlene,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Jla are very good
Jla are very good, friendly, helpful.
Do a great job on our machines.
15 de abril de 2026
Respuesta de JLA
Good afternoon Diana,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
good review
good clear communication with telephone operators
satisfied with efficiency
engineer came within 24 hours as promised
7 de abril de 2026
Respuesta de JLA
Good afternoon Karen,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Speedy and efficient
JLA are always very attentive and proactive in ensure our repairs are carried out as quickly and as to a high a standard as possible.
13 de abril de 2026
Respuesta de JLA
Good afternoon Tyler,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Respuesta de JLA
Good afternoon Brian,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Phoned up to report an issue
The phone call I made to JLA this morning was really helpful and they delt with my query very well as I had to phone up to report some machines that were not working or out of order. I was told on the phone that an engineer would be out to repair the machines within 24 hours.
So very helpful indeed
14 de abril de 2026
Respuesta de JLA
Good afternoon Magnus,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
They were helpful and advised that…
They were helpful and advised that someone would come and look within 24 hours.
14 de abril de 2026
Respuesta de JLA
Good afternoon Lauren,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
quick service ongoing problem.
13 de abril de 2026
Respuesta de JLA
Good afternoon Andrew,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Respuesta de JLA
Good morning Anthony,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a review.
Kind regards,
Ella
Respuesta de JLA
Good morning Lucy ,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The phone technician was pleasant and…
The phone technician was pleasant and bubbly
13 de abril de 2026
Respuesta de JLA
Good morning Michael,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
Martin was a friendly polite and very…
Martin was a friendly polite and very helpful and efficient gentleman explaining what work has been carried out.Always a pleasure to have on site.
13 de abril de 2026
Respuesta de JLA
Good morning Yasmin,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Prompt service.
10 de abril de 2026
Respuesta de JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Prompt action…
I got through quickly to the section I required and made an appointment for tomorrow. Pretty good
12 de abril de 2026
Respuesta de JLA
Good morning David,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Came on time and repaired
7 de abril de 2026
Respuesta de JLA
Good morning Lynn,
Thank you for your valuable feedback. We truly appreciate you taking the time to leave a review, and we’re very pleased to see your 5‑star rating.
Kind regards,
Ella
Respuesta de JLA
Good morning Catharine,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
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