John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver más
La empresa ha respondido
They have multiple contracts on their system for our company and it should be a 24hr turnaround but they state 48. Quite often they also cancel their call out jobs for various reasons. This has also... Ver más
La empresa ha respondido
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento de lavandería de monedas
- Tienda de electrodomésticos
- Taller de reparación eléctrica
- Tienda de componentes y repuestos electrónicos
- Tienda de electrónica
Escrito por la empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito por la empresa
Información de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniones
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 24 horas
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always helpful & efficient
Friendly, helpful and efficient staff made reporting the fault nice and easy, always a pleasure when contacting the company
1 de abril de 2026
Respuesta de JLA
Good afternoon Jac,
Thank you for your feedback and for leaving a 5‑star review — it’s greatly appreciated.
Kind regards,
Ella
Prompt response and always willing to…
Prompt response and always willing to help.
31 de marzo de 2026
Respuesta de JLA
Good afternoon Nazir,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very patient and easy to talk to
Very patient and easy to talk to, information received what was necessary.
31 de marzo de 2026
Respuesta de JLA
Good afternoon Zowie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Telephone answered within minuets
Telephone answered within minuets, appointment made and a service within 24 hours
31 de marzo de 2026
Respuesta de JLA
Good afternoon Jill,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Morgan was very friendly and helpful
Morgan was very friendly and helpful. She was patient and had to do a bit of back and forth with other departments to sort out my issue.
31 de marzo de 2026
Respuesta de JLA
Good afternoon Mrs Roopra,
Thank you so much for your lovely review. I will make sure that Morgan and her manager see this great feedback.
Kind regards,
Ella
The company was very helpful from the…
The company was very helpful from the start and the operative that attended to complete the repair went above and beyond.
18 de marzo de 2026
Respuesta de JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Chris and his manager see this fantastic feedback.
Kind regards,
Ella
Respuesta de JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Engineer very helpful
Engineer very helpful, explained how to keep our washing safe
31 de marzo de 2026
Respuesta de JLA
Good morning Tammy
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Carmelo and his manager.
Kind regards,
Ella
Quickly answered my call and arranged an engineer
Quickly answered my call and arranged an engineer to attend same day
31 de marzo de 2026
Respuesta de JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Morgan and her manager see this amazing feedback.
Kind regards,
Ella
POLITE CALL HANDLER MADE EXPERIENCE…
POLITE CALL HANDLER MADE EXPERIENCE EFFICIENT
31 de marzo de 2026
Respuesta de JLA
Good morning Elspeth,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this fantastic feedback.
Kind regards,
Ella
Very professional support!
Very professional, and responsive receptionist, requested an engineer, and support has been to resolve our break down within 24hrs, thank you!
30 de marzo de 2026
Respuesta de JLA
Good Morning Warren,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
the issue with the washing machine has…
the issue with the washing machine has being going on for a long period of time, someone comes out , says its fixed and it generally breaks again either the same day or the day after then we have to report it again and wait for someone to come out
26 de marzo de 2026
Respuesta de JLA
Good afternoon Nicola,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the issues you’re experiencing with your washing machine.
Kind regards,
Ella
Very helpful customer service
Very helpful customer service - queries promptly deal with and in a courteous manner.
30 de marzo de 2026
Respuesta de JLA
Good afternoon Rachel,
Thank you for your wonderful 5‑star review. I will ensure that both Bethany and her manager receive this excellent feedback.
Kind regards,
Ella
Excellent Service!
Excellent service… Contacted service department to book engineer appointment due to fault with tumble dryer. The booking service over the phone and the experience was smooth and efficient. The service coordinator was polite and knowledgeable, to the point of suggesting possible solutions to remedy the problem. Unfortunately, the issue was more complicated and so an engineer was booked to attend during a suitable time. Overall, the process was straightforward and I wouldn’t hesitate to use again.
25 de marzo de 2026
Respuesta de JLA
Good afternoon Adam,
Thank you for taking the time to leave such a lovely 5‑star review. Your feedback means a lot, and I’ll make sure Ryan and his manager see your comments.
Kind regards,
Ella
Ellie was very friendly and efficient…
Ellie was very friendly and efficient and I felt that she understood my need for urgency as the dryer has broken in a care home
29 de marzo de 2026
Respuesta de JLA
Good morning Karen,
Thank you so much for your lovely 5‑star review. I will make sure that Ellie and her manager see this amazing feedback.
Kind regards,
Ella
Quick respond and very good machines
Quick respond and very good machines, incredible staff and company.
25 de marzo de 2026
Respuesta de JLA
Good morning Mohamed,
Thank you for your feedback and for the 5‑star review — it means a lot to us.
Kind regards,
Ella
Respuesta de JLA
Good morning Zainab,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Very good customer service
Very good customer service. Nothing was too much trouble.
27 de marzo de 2026
Respuesta de JLA
Good afternoon Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Engineer call out request
Process was efficent, lady was well mannered and informative
27 de marzo de 2026
Respuesta de JLA
Good afternoon Stephen,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Very efficient and polite!
26 de marzo de 2026
Respuesta de JLA
Good afternoon Daisy,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
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